📞 Call for pricing and availability: (800) 780-8101
Willowbrook Terrace
707 Sw 37Th St., Pendleton, OR 97801
For Pricing & Availability
(800) 780-8101To Reach a Resident
(541) 276-3374Estimated Pricing
Price Comparison
Willowbrook Terrace Description
Willowbrook Terrace is a community that offers nursing care, skilled nursing and rehabilitation and is about 2.0 miles outside the town of Pendleton, Oregon and is part of the Prestige Care network of communities. Residents who live at the facility are able to choose from a range of studio, suite and semi-private or share or companion room layouts.
The community has an average rating of 6.7 out of 10 making it the 5th highest rated community in the city out of 5 communities. See more information on reviews.
The Nursing Home at this community has a 4 star rating out of 5 stars from the Centers for Medicare & Medicaid Services. To see more information from CMS you can check out the report here.
To find information about the surrounding area including weather, crime, health facilities, parks, and more you can explore the neighborhood here.
For pricing & availability call (800) 780-8101
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Care Types at Community
This community offers the following types of care
Nursing Home
Nursing Homes provide a nurturing environment offering round-the-clock care, personalized support, and community activities for seniors needing assistance with daily living.
View other Nursing Home communities in Pendleton
Skilled Nursing
Skilled nursing provides 24/7 medical care and support by licensed professionals for seniors needing continuous healthcare assistance.
View other Skilled Nursing communities in Pendleton
Review Summary
The following is an AI generated summary of the reviews of the community from across the web.
Many reviews highlight the compassionate and dedicated care provided by the staff at Willowbrook Terrace, with numerous families and residents expressing gratitude for the support and assistance received. The community is praised for its cleanliness, well-maintained facilities, and the staff's commitment to treating residents like family. Success stories and the team's responsiveness during emergencies, such as evacuations during floods and the ongoing COVID-19 pandemic, are frequently mentioned, showcasing their dedication to resident safety.
Employees of Willowbrook Terrace, including those who have worked there for several years, emphasize their commitment to providing high-quality care, maintaining open communication with residents and families, and adhering to industry-leading processes and policies. The community offers both long-term care and short-term rehab, with staff members described as loving, compassionate, and great to work with.
However, some reviews raise concerns about aspects of care and management at Willowbrook Terrace. Issues mentioned include alleged violations of privacy laws, unresponsive administrative staff, and instances where family members felt their loved ones did not receive adequate attention or were not allowed to advocate for their own care. Specific complaints include poor communication, inadequate food portions, and a perceived lack of empathy from certain staff members. One review expressed distress over a resident dying alone without family notification and another detailed a situation where a resident was allegedly made to sign important documents while under the influence of pain medication.
Despite these criticisms, many reviewers recommend Willowbrook Terrace for the care of loved ones, citing the staff's friendliness, the quality of meals, and the overall positive impact on residents' health and well-being. It's clear that while many have had positive experiences, there are areas where improvements could be made to ensure all residents and their families are fully satisfied with the care provided.
Reviews
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Health
Services
Activities
Room Amenities
Transportation
Pet
Information from Centers for Medicare & Medicaid Services
Nursing Home Ratings
Overall rating: 4
Health inspection rating: 3
Staffing rating: 5
Quality measure rating: 3
Long-term quality measure rating:
3
Short-term quality measure rating:
3
Nursing Home Overview
Participation
date: May 18, 1989
Ownership type: For Profit
Provider
type: Medicare and Medicaid
Nursing home capacity: 59
Total current residents: 34
Facility is located in a hospital: No
Automatic sprinkler system: Yes
Resident and family council: Resident
Facility Incident, Complaints and Fines
Number of
facility
incidents: 0
Number of
substantiated complaints: 0
Number of payment denials: 0
Number of fines: 2
Total cost of fines: $1625
The Centers for Medicare & Medicaid Services give each Nursing Home a Star Rating from 1-5 with 5 being the highest.
The graph below shows information from this Nursing Home as well as State and National averages over time.
Use the dropdown below to view each data pointThe Centers for Medicare & Medicaid Services gather information about the number of hours of care provided on average to each resident each day by staff as well as the turnover of staff.
The graph below shows information from this Nursing Home as well as State and National averages over time.
Use the dropdown below to view each data pointThe Centers for Medicare & Medicaid Services tracks information around emergency department and hospital visits for residents of Nursing Homes.
The graph below shows information from this Nursing Home as well as State and National averages over time.
Use the dropdown below to view each data pointThe Centers for Medicare & Medicaid Services tracks information around quality measures for residents of Nursing Homes.
The graph below shows information from this Nursing Home as well as State and National averages over time.
Use the dropdown below to view each data pointThe Centers for Medicare & Medicaid Services tracks information around COVID-19 vaccination rates of Nursing Home residents and staff members.
The graph below shows information from this Nursing Home as well as State and National averages over time.
Use the dropdown below to view each data pointHealth and Fire Safety Deficiencies
The Center for Medicare and Medicaid report health and fire safety deficiencies. Some of these deficiencies are more severe than others. The following table shows different levels of severity.
| Scope | |||
|---|---|---|---|
| Severity of Deficiency | Isolated | Pattern | Widespread |
| Immediate jeopardy to resident health or safety | J | K | L |
| Actual harm that is not immediate jeopardy | G | H | I |
| No actual harm with potential for more than minimal harm that is not immediate jeopardy | D | E | F |
| No actual harm with potential for minimal harm | A | B | C |
Fire Safety Deficiencies
| Survey Date | Correction Date | Letter | Category | Description |
|---|---|---|---|---|
| 2019-12-10 | 2020-01-10 | E | Smoke Deficiencies | Inspect, test, and maintain automatic sprinkler systems. |
| 2019-12-10 | 2020-01-10 | E | Gas, Vacuum, and Electrical Systems Deficiencies | Ensure proper usage of power strips and extension cords. |
| 2018-03-28 | 2018-05-11 | F | Emergency Preparedness Deficiencies | Establish an Emergency Preparedness Program (EP). |
| 2018-03-28 | 2018-05-11 | F | Emergency Preparedness Deficiencies | Include a process for Emergency Preparedness collaboration. |
| 2018-03-28 | 2018-05-11 | F | Emergency Preparedness Deficiencies | Address subsistence needs for staff and patients. |
| 2018-03-28 | 2018-05-11 | F | Emergency Preparedness Deficiencies | Provide emergency officials' contact information. |
| 2018-03-28 | 2018-05-31 | F | Smoke Deficiencies | Inspect, test, and maintain automatic sprinkler systems. |
| 2018-03-28 | 2018-05-11 | E | Services Deficiencies | Have properly installed electrical wiring and gas equipment. |
| 2018-03-28 | 2018-05-11 | D | Gas, Vacuum, and Electrical Systems Deficiencies | Have generator or other power source capable of supplying service within 10 seconds. |
| 2017-01-28 | 2017-03-20 | F | Smoke Deficiencies | Have approved installation, maintenance and testing program for fire alarm systems. |
| 2017-01-28 | 2017-03-20 | F | Smoke Deficiencies | Inspect, test, and maintain automatic sprinkler systems. |
| 2017-01-28 | 2017-03-20 | F | Miscellaneous Deficiencies | Provide a written emergency evacuation plan. |
Fines
| Fine Date | Fine Amount |
|---|---|
| 2021-05-17 | $650 |
| 2021-11-15 | $975 |
What is in the Neighborhood
- The closest city is Pendleton which is 2.0 miles away and has a population of 16,881 (small town).
- The average income is $59,620, which is average compared to other zip codes.
- Weather
- High Temperature: 77
- Low Temperature: 33
- Average Temperature: 53.7
- Day Breakdown: The area gets 122 days of rain, 22 days of snow and 219 days of sun
- Precipitation: 1.0 inches a year
- The crime rate is 8.47 per 100 people which is very high compared to other cities.
- Violent Crime: 1.25 incidents per 100 people
- Property Crime: 5.71 incidents per 100 people
- Drug-Related Crime: 0.69 incidents per 100 people
- The average life expectancy in zip code is 78.97 years old, which is high compared to other zip codes.
- Air Quality: Good Days 168.0, Moderate Days 13.0, Unhealthy for Sensitive Groups Days 0.0, Unhealthy Days 0.0, Very Unhealthy Days 0.0, Hazardous Days 0.0
Click the button above to explore the neighborhood
Supermarkets
Safeway 1642
1.0 miles awayWalmart Supercenter
1.1 miles awayAthena Grocery
19.4 miles awayMain Street Market
20.9 miles awayCenter Market
21.0 miles awayNone Found
Bus Stations
Greyhound
20.0 miles awayBanks
First Community Credit Union
1.7 miles awayU.S. Bank
2.0 miles awayOld West Federal Credit Union
2.0 miles awayCommunity Bank
2.1 miles awayChase
2.1 miles awayHospitals
CHI Saint Anthony Hospital
0.6 miles awayNone Found
None Found
Parks
Pendleton Community Park
0.1 miles awaySherwood Park
0.5 miles awayMcKay School Park
0.6 miles awayRice-Blakey Park
0.8 miles awayFallen Field
1.4 miles awayNone Found
None Found
Culture
RivoliTheatre
2.0 miles awayPendleton Center for the Arts
2.1 miles awayAmpitheatre
19.2 miles awayRestaurants
Roosters
0.5 miles awayDickey's BBQ Pit
0.7 miles awayAbby's Legendary Pizza
0.7 miles awayDenny's
0.9 miles awayMazatlan
1.3 miles awayGet exact pricing & check availability
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Disclaimer
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