Willowbrook Place

Summary of Reviews:

• Several reviewers express significant dissatisfaction with the facility, citing a lack of organization, poor communication, and inadequate care for residents with higher needs. Instances of neglect, such as unattended call buttons and insufficient personal care, were reported.
• One review mentions a particularly negative experience with the admission process, describing it as heartless and financially burdensome.
• Concerns about staff being underpaid, undertrained, and the facility being understaffed were highlighted, contributing to the poor quality of care and high staff turnover.
• However, there are mixed experiences, with one reviewer noting their 87-year-old mother is content at the facility, and another sharing a positive account of compassionate care and attentive staff, particularly praising the efforts during a room move.
• Issues with the facility's management and policies were also noted, including refusal to provide promised transportation services, leading to inconvenience and additional stress for family members.
• One review specifically criticizes the facility for not adhering to personal care instructions, leading to a disappointing respite care experience.
• Overall, the reviews suggest a facility with a beautiful and clean appearance but raise serious concerns about the quality of care, staff competency, and management practices.