Willow View Home

Positive Reviews:

• Family members and residents express high satisfaction with the caring and professional staff at Willow View.
• Many commend the beautiful grounds and the full in-house medical coverage as major advantages.
• Visitors and residents appreciate the friendly and helpful nature of the staff and the home-like atmosphere.
• Activities such as bingos, arts, and crafts, and shopping trips are highlighted as enjoyable aspects of living at Willow View.
• The facility is described as resort-like, with luxurious amenities such as a grand cafeteria, and is highly recommended for its quality of care, especially for those with dementia.

Negative Reviews:

• Some reviews mention unprofessional behavior by the staff, including an incident where a resident with dementia was lost and the staff responded poorly to family concerns.
• Financial and billing issues are noted, with complaints about unresponsiveness to inquiries about past due invoices.
• Concerns are raised about the facility's size and need for updates, including shared bathrooms which some found undesirable.
• One resident expressed dissatisfaction with the quality of the food, suggesting it could be healthier.

Mixed Reviews:

• While many reviews praise the staff and facilities, some highlight areas for improvement such as food quality and facility updates.
• The level of care and the luxurious environment are frequently praised, but there are concerns about administrative and billing practices.