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Willow Springs Livingcenter

2002 W. 86Th Street, Indianapolis, IN 46260

Assisted Living Memory Care Nursing Home Hospice Skilled Nursing Rehabilitation
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(800) 780-8101
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Pricing About Videos Amenities Reviews (800) 780-8101

For Pricing & Availability

(800) 780-8101

To Reach a Resident

(317) 872-8811

Estimated Pricing

Studio
Estimated $2,221

Price Comparison

  • Average City Price: $2,248
  • Average State Price: $2,714
  • Average National Price: $3,754

    • Willow Springs Livingcenter Description

    Willow Springs Livingcenter is a community that offers assisted living, memory care, nursing care, hospice, skilled nursing and rehabilitation and is about 4.3 miles outside the town of Broad Ripple, Indiana and is part of the Golden LivingCenters network of communities. Residents who live at the facility are able to choose from a range of studio room layouts.

    The community has an average rating of 7.8 out of 10 making it the 49th highest rated community in the city out of 106 communities. See more information on reviews.

    The Nursing Home at this community has a 2 star rating out of 5 stars from the Centers for Medicare & Medicaid Services. To see more information from CMS you can check out the report here.

    To find information about the surrounding area including weather, crime, health facilities, parks, and more you can explore the neighborhood here.

    For pricing & availability call (800) 780-8101

    Find a Senior Community that Best Fits Your Needs

    Care Types at Community

    This community offers the following types of care

    Assisted Living

    Assisted living offers a supportive community environment with personalized care and assistance for seniors who value their independence but need help with daily activities.

    View other Assisted Living communities in Indianapolis

    Memory Care

    Memory care offers specialized support for seniors with Alzheimer's and dementia, focusing on safety, personalized care, and enhancing life quality.

    View other Memory Care communities in Indianapolis

    Nursing Home

    Nursing Homes provide a nurturing environment offering round-the-clock care, personalized support, and community activities for seniors needing assistance with daily living.

    View other Nursing Home communities in Indianapolis

    Skilled Nursing

    Skilled nursing provides 24/7 medical care and support by licensed professionals for seniors needing continuous healthcare assistance.

    View other Skilled Nursing communities in Indianapolis

    Community Reviews

    7.8
    Willow Springs Livingcenter
    Based on My Caring Plan's proprietary scoring, including 27 reviews across the web

    Ranking

  • Ranking in City: 54 out of 107 communities in Indianapolis
  • Ranking in State: 579 out of 861 communities in IN

    • Facility and Grounds B

    Staff A

    Employee Reviews

    5.7
    Golden LivingCenters
    Based on My Caring Plan's proprietary scoring, including 1057 reviews across the web

    The following insights are from employees that work in Indiana

    Employee Pay B

    Employee Staff C

    Employee Culture C

    Review Summary

    The following is an AI generated summary of the reviews of the community from across the web.

    Negative Reviews:

    • Food quality is described as cheap, badly prepared, and often served cold.
    • Rooms are not cleaned daily, with cleaning services provided every other day.
    • Staff turnover is high, with reports of key nursing staff leaving due to poor treatment.
    • Residents have experienced extended periods of in-room quarantine.
    • Communication issues noted with a non-functional telephone system for an extended period.
    • Laundry services are unreliable, with reports of lost clothing.
    • Concerns over inadequate care, with reports of neglect and insufficient wound care leading to severe consequences.
    • Staffing levels are often too low, with reports of a single CNA for 30-40 patients.

    Positive Reviews:

    • Facility praised for its beautiful building and availability of in-house dialysis services.
    • Management team members express satisfaction with the open and supportive work environment.
    • Recent changes in staff and administration have been positively received, with improvements in customer care and teamwork.
    • Residents and their families have praised the facility for its excellent food and service.
    • Staff members express a strong sense of community and dedication to providing quality care.
    • Rehabilitation services received positive feedback for being helpful and timely.

    Mixed Reviews:

    • Some reviews question the facility's high rating, suggesting that staff or contractors may influence it.
    • Concerns about management's focus on appearances and filling beds rather than addressing underlying issues.

    Reviews

    There are currently no reviews that were left on My Caring Plan

    Add a review to help others

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    Health

    Licensed Nursing

    Dialysis Care

    Wound Care

    Physical Therapy

    Speech Therapy

    Occupational Therapy

    Services

    Hairdressing Services

    Spiritual Services

    Activities

    Recreation & Social Activities

    Community Amenities

    Hairdressing Services

    Spiritual Services

    Room Amenities

    Televisions

    Telephones

    Dining

    Dining Experiences

    Transportation

    Facility-Provided Transportation

    Pet

    Pets Allowed

    Information from Centers for Medicare & Medicaid Services

    Nursing Home Ratings

    Overall rating: 2
    Health inspection rating: 1
    Staffing rating: 1
    Quality measure rating: 5
    Long-term quality measure rating: 5
    Short-term quality measure rating: 5

    Nursing Home Overview

    Participation date: May 21, 2015
    Ownership type: For Profit
    Provider type: Medicare and Medicaid
    Nursing home capacity: 134
    Total current residents: 67
    Facility is located in a hospital: No
    Automatic sprinkler system: Yes
    Resident and family council: Resident

    Facility Incident, Complaints and Fines

    Number of facility incidents: 0
    Number of substantiated complaints: 44
    Number of payment denials: 0
    Number of fines: 2
    Total cost of fines: $30000

    The Centers for Medicare & Medicaid Services give each Nursing Home a Star Rating from 1-5 with 5 being the highest.

    The graph below shows information from this Nursing Home as well as State and National averages over time.

    Use the dropdown below to view each data point

    The Centers for Medicare & Medicaid Services gather information about the number of hours of care provided on average to each resident each day by staff as well as the turnover of staff.

    The graph below shows information from this Nursing Home as well as State and National averages over time.

    Use the dropdown below to view each data point

    The Centers for Medicare & Medicaid Services tracks information around emergency department and hospital visits for residents of Nursing Homes.

    The graph below shows information from this Nursing Home as well as State and National averages over time.

    Use the dropdown below to view each data point

    The Centers for Medicare & Medicaid Services tracks information around quality measures for residents of Nursing Homes.

    The graph below shows information from this Nursing Home as well as State and National averages over time.

    Use the dropdown below to view each data point

    The Centers for Medicare & Medicaid Services tracks information around COVID-19 vaccination rates of Nursing Home residents and staff members.

    The graph below shows information from this Nursing Home as well as State and National averages over time.

    Use the dropdown below to view each data point

    Health and Fire Safety Deficiencies

    The Center for Medicare and Medicaid report health and fire safety deficiencies. Some of these deficiencies are more severe than others. The following table shows different levels of severity.

    Scope
    Severity of Deficiency Isolated Pattern Widespread
    Immediate jeopardy to resident health or safety J K L
    Actual harm that is not immediate jeopardy G H I
    No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
    No actual harm with potential for minimal harm A B C

    Fire Safety Deficiencies

    Survey Date Correction Date Letter Category Description
    2023-04-11 2023-05-02 E Construction Deficiencies Meet other general requirements.
    2023-04-11 2023-05-02 E Smoke Deficiencies Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
    2023-04-11 2023-05-02 D Smoke Deficiencies Provide properly protected cooking facilities.
    2023-04-11 2023-05-02 C Smoke Deficiencies Have approved installation, maintenance and testing program for fire alarm systems.
    2023-04-11 2023-05-02 E Smoke Deficiencies Inspect, test, and maintain automatic sprinkler systems.
    2023-04-11 2023-05-02 E Smoke Deficiencies Properly select, install, inspect, or maintain portable fire extinguishes.
    2023-04-11 2023-05-02 E Smoke Deficiencies Install corridor and hallway doors that block smoke.
    2023-04-11 2023-05-02 F Smoke Deficiencies Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
    2023-04-11 2023-05-02 E Services Deficiencies Install properly constructed and protected linen or trash chutes.
    2023-04-11 2023-05-02 F Miscellaneous Deficiencies Have simulated fire drills held at unexpected times.
    2023-04-11 2023-05-02 F Miscellaneous Deficiencies To conduct inspection, testing and maintenance of fire doors by qualified individuals.
    2022-05-19 2022-06-13 C Emergency Preparedness Deficiencies Develop and maintain an Emergency Preparedness Program (EP).
    2022-05-19 2022-06-13 C Emergency Preparedness Deficiencies Develop Emergency Preparedness policies and procedures.
    2022-05-19 2022-06-13 C Emergency Preparedness Deficiencies Develop a communication plan.
    2022-05-19 2022-06-13 C Emergency Preparedness Deficiencies Establish emergency prep training and testing.
    2022-05-19 2022-06-13 F Emergency Preparedness Deficiencies Implement emergency and standby power systems.
    2022-05-19 2022-07-18 E Egress Deficiencies Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
    2022-05-19 2022-07-18 E Egress Deficiencies Have horizontal exits used in accordance with safety requirements.
    2022-05-19 2022-07-18 F Egress Deficiencies Install emergency lighting that can last at least 1 1/2 hours.
    2022-05-19 2022-07-18 F Egress Deficiencies Meet other general requirements that are deficient.
    2022-05-19 2022-07-18 E Smoke Deficiencies Provide properly protected cooking facilities.
    2022-05-19 2022-07-18 F Smoke Deficiencies Have approved installation, maintenance and testing program for fire alarm systems.
    2022-05-19 2022-07-18 E Services Deficiencies Have properly installed electrical wiring and gas equipment.
    2022-05-19 2022-07-18 F Services Deficiencies Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
    2022-05-19 2022-07-18 F Gas, Vacuum, and Electrical Systems Deficiencies Have generator or other power source capable of supplying service within 10 seconds.
    2019-12-16 2020-01-13 C Emergency Preparedness Deficiencies Develop and maintain an Emergency Preparedness Program (EP).
    2019-12-16 2020-01-13 C Emergency Preparedness Deficiencies Conduct risk assessment and an All-Hazards approach.
    2019-12-16 2020-01-13 C Emergency Preparedness Deficiencies Develop Emergency Preparedness policies and procedures.
    2019-12-16 2020-01-13 C Emergency Preparedness Deficiencies Develop a communication plan.
    2019-12-16 2020-01-13 C Emergency Preparedness Deficiencies Provide emergency officials' contact information.
    2019-12-16 2020-01-13 E Smoke Deficiencies Have an enclosure around a vertical opening shaft.
    2019-12-16 2020-01-13 D Smoke Deficiencies Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
    2019-12-16 2020-01-13 D Smoke Deficiencies Provide properly protected cooking facilities.
    2019-12-16 2020-01-13 D Smoke Deficiencies Inspect, test, and maintain automatic sprinkler systems.
    2019-12-16 2020-01-13 E Smoke Deficiencies Install corridor and hallway doors that block smoke.
    2019-12-16 2020-01-13 E Smoke Deficiencies Install smoke barrier doors that can resist smoke for at least 20 minutes.
    2019-12-16 2020-01-13 E Services Deficiencies Have properly installed electrical wiring and gas equipment.
    2019-12-16 2020-01-13 F Miscellaneous Deficiencies Have simulated fire drills held at unexpected times.
    2019-12-16 2020-01-13 E Miscellaneous Deficiencies Have restrictions on the use of highly flammable decorations.
    2019-12-16 2020-01-13 E Miscellaneous Deficiencies To conduct inspection, testing and maintenance of fire doors by qualified individuals.
    2019-12-16 2020-01-13 F Gas, Vacuum, and Electrical Systems Deficiencies Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
    2019-12-16 2020-01-13 E Gas, Vacuum, and Electrical Systems Deficiencies Have proper medical gas storage and administration areas.

    Health Safety Deficiencies

    Survey Date Correction Date Letter Category Description
    2023-06-12 2023-06-26 J Freedom from Abuse, Neglect, and Exploitation Deficiencies Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
    2023-06-12 2023-06-26 D Administration Deficiencies Employ staff that are licensed, certified, or registered in accordance with state laws.
    2023-01-10 2023-02-10 E Resident Rights Deficiencies Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
    2022-08-17 2022-09-13 D Quality of Life and Care Deficiencies Provide safe, appropriate dialysis care/services for a resident who requires such services.
    2022-08-17 2022-09-13 D Resident Assessment and Care Planning Deficiencies Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
    2023-03-27 2023-04-24 D Resident Assessment and Care Planning Deficiencies Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
    2023-03-27 2023-04-24 E Quality of Life and Care Deficiencies Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    2023-03-27 2023-04-24 D Quality of Life and Care Deficiencies Provide safe and appropriate respiratory care for a resident when needed.
    2023-03-27 2023-04-24 D Pharmacy Service Deficiencies Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
    2023-03-27 2023-04-24 D Nutrition and Dietary Deficiencies Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    2023-03-27 2023-04-24 E Environmental Deficiencies Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
    2022-01-05 2022-01-20 D Freedom from Abuse, Neglect, and Exploitation Deficiencies Protect each resident from the wrongful use of the resident's belongings or money.
    2022-01-05 2022-01-20 G Quality of Life and Care Deficiencies Provide appropriate pressure ulcer care and prevent new ulcers from developing.
    2021-08-12 2021-08-28 D Resident Assessment and Care Planning Deficiencies Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
    2022-04-25 2022-05-31 D Resident Rights Deficiencies Reasonably accommodate the needs and preferences of each resident.
    2022-04-25 2022-05-31 E Resident Assessment and Care Planning Deficiencies Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
    2022-04-25 2022-05-31 D Quality of Life and Care Deficiencies Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    2022-04-25 2022-05-31 D Quality of Life and Care Deficiencies Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
    2022-04-25 2022-05-31 D Quality of Life and Care Deficiencies Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
    2022-04-25 2022-05-31 D Quality of Life and Care Deficiencies Provide safe and appropriate respiratory care for a resident when needed.
    2022-04-25 2022-05-31 D Quality of Life and Care Deficiencies Provide safe, appropriate dialysis care/services for a resident who requires such services.
    2022-04-25 2022-05-31 D Nutrition and Dietary Deficiencies Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
    2022-04-25 2022-05-31 D Infection Control Deficiencies Provide and implement an infection prevention and control program.
    2021-01-27 2021-02-26 D Infection Control Deficiencies Provide and implement an infection prevention and control program.
    2021-05-13 2021-06-12 D Quality of Life and Care Deficiencies Provide care and assistance to perform activities of daily living for any resident who is unable.
    2021-05-13 2021-06-12 E Nursing and Physician Services Deficiencies Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
    2021-05-13 2021-06-12 D Pharmacy Service Deficiencies Ensure medication error rates are not 5 percent or greater.
    2020-11-24 2020-12-18 D Resident Assessment and Care Planning Deficiencies Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
    2020-11-24 2020-12-18 D Quality of Life and Care Deficiencies Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    2020-10-29 2020-12-07 D Freedom from Abuse, Neglect, and Exploitation Deficiencies Respond appropriately to all alleged violations.
    2020-10-29 2020-12-07 D Quality of Life and Care Deficiencies Provide appropriate pressure ulcer care and prevent new ulcers from developing.
    2020-10-29 2020-12-07 D Quality of Life and Care Deficiencies Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
    2020-10-29 2020-12-07 E Resident Assessment and Care Planning Deficiencies Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
    2020-10-29 2020-12-10 F Infection Control Deficiencies Provide and implement an infection prevention and control program.
    2019-09-25 2019-10-22 D Resident Rights Deficiencies Allow residents to self-administer drugs if determined clinically appropriate.
    2019-09-25 2019-10-22 E Resident Rights Deficiencies Properly hold, secure, and manage each resident's personal money which is deposited with the nursing home.
    2019-09-25 2019-10-22 D Resident Rights Deficiencies Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
    2019-09-25 2019-10-22 E Resident Assessment and Care Planning Deficiencies Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
    2019-09-25 2019-10-22 D Quality of Life and Care Deficiencies Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    2019-09-25 2019-10-22 D Quality of Life and Care Deficiencies Provide safe and appropriate respiratory care for a resident when needed.
    2019-09-25 2019-10-22 D Quality of Life and Care Deficiencies Provide safe, appropriate dialysis care/services for a resident who requires such services.
    2019-09-25 2019-10-22 D Nursing and Physician Services Deficiencies Ensure the resident's doctor reviews the resident's care, writes, signs and dates progress notes and orders, at each required visit.
    2019-09-25 2019-10-22 D Pharmacy Service Deficiencies Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
    2019-09-25 2019-10-22 D Pharmacy Service Deficiencies Ensure each resident’s drug regimen must be free from unnecessary drugs.
    2019-09-25 2019-10-22 D Pharmacy Service Deficiencies Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

    Fines

    Fine Date Fine Amount
    2019-01-26 $22,340
    2019-06-14 $8,626
    2021-01-27 $15,000
    2022-04-25 $15,000

    What is in the Neighborhood

    General Area Overview
    • The closest city is Broad Ripple which is 4.3 miles away and has a population of 17,041 (small town).
    • The average income is $84,637, which is very high compared to other zip codes.
    • Weather
      • High Temperature: 77
      • Low Temperature: 30
      • Average Temperature: 55.2
      • Day Breakdown: The area gets 164 days of rain, 32 days of snow and 168 days of sun
      • Precipitation: 2.2 inches a year

    Demographic Overview
    • The median age is 34.1 years old, low compared to other cities.
    • 4.97% of the population are Veterans which is a average percentage of Veterans compared to other cities.
    • 8.54% of the population are Foreign-born which is a low percentage of Foreign-born compared to other cities.
    • The population is 0% American Indian and Alaska Native, 3% Asian, 27% Black or African-American, 8% Hispanic or Latino, and 59% White.

    Health and Safety Overview
    • The crime rate is 7.35 per 100 people which is very high compared to other cities.
      • Violent Crime: 2.35 incidents per 100 people
      • Property Crime: 3.57 incidents per 100 people
      • Drug-Related Crime: 0.5 incidents per 100 people
    • The average life expectancy in zip code is 75.01 years old, which is very low compared to other zip codes.
    • Air Quality: Good Days 165.0, Moderate Days 101.0, Unhealthy for Sensitive Groups Days 8.0, Unhealthy Days 0.0, Very Unhealthy Days 0.0, Hazardous Days 0.0

    Click the button above to explore the neighborhood

    Supermarkets

    Fresh Thyme
    0.3 miles away
    Kroger
    0.5 miles away
    Trader Joe's
    0.9 miles away
    Walmart Supercenter
    1.1 miles away
    Aldi
    1.4 miles away

    None Found

    Bus Stations

    Township Line Rd & 86th St
    0.4 miles away
    Township Line Rd & Summer Dr
    0.5 miles away

    Banks

    PNC Bank
    0.6 miles away
    First National Bank
    0.8 miles away
    Regions Bank
    1.2 miles away
    Lake City Bank
    2.2 miles away
    Indiana Business Bank
    2.5 miles away

    Hospitals

    Saint Vincent Indianapolis
    0.1 miles away
    Peyton Manning Children's Hospital At St. Vincent
    0.3 miles away
    St. Vincent Heart Center of Indiana
    2.6 miles away
    Indiana University North Hospital
    3.5 miles away
    OrthoIndy Hospital
    3.8 miles away

    Pharmacies

    CVS Pharmacy
    0.7 miles away
    Walgreens
    2.8 miles away
    Giant Eagle Pharmacy
    3.2 miles away
    Meijer Pharmacy
    4.8 miles away
    Kroger Pharmacy
    5.1 miles away

    Dentists

    Sondhi-Biggs-Hansen Orthodontics
    2.2 miles away
    Northview Dental of Indianapolis
    2.2 miles away
    Indiana Oral & Maxillofacial Surgery Associates
    3.1 miles away
    North College Dental
    3.2 miles away
    Bethany Geyman DDS
    3.3 miles away

    Parks

    Carmel
    1.4 miles away
    Wish Park
    1.9 miles away
    Yard
    2.6 miles away
    Coxhall Gardens
    3.0 miles away
    Crooked Creek Park
    3.0 miles away

    None Found

    Shopping

    River Ridge
    5.6 miles away
    Clearwater Springs
    5.9 miles away
    Lafayette Square Mall
    6.1 miles away
    Devonshire Station
    6.7 miles away
    Castleton Square Mall
    6.8 miles away

    Culture

    Beef and Boards
    1.7 miles away
    Centerpiece Amphitheater
    3.1 miles away
    Auditorium
    3.5 miles away
    The Vogue
    4.0 miles away
    Studio B Creative Exchange
    4.2 miles away

    Restaurants

    Buffalo Wild Wings
    0.5 miles away
    Donatos Pizza
    0.5 miles away
    Bravo
    0.6 miles away
    First Watch
    0.8 miles away
    Noodles 'n Company
    1.3 miles away

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    Google map of Willow Springs Livingcenter

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    My Caring Plan is not affiliated with the owner or operator(s) of this facility. The information on this page has not been verified or approved by the owner or operator. The information about this facility has been created to the best of our abilities. If you manage this facility please contact us here to claim this listing.

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