Willow Ridge Center

Negative Experiences:

• Facilities often described as unclean, with complaints of unpleasant odors.
• Several reports of inadequate medical care, including delayed or inappropriate treatment and medication errors.
• Communication issues cited, including unresponsive staff and inconsistent information provided to family members.
• Concerns about the professionalism and competence of staff, with some described as unprofessional or disinterested.
• Reports of patients experiencing neglect, such as long wait times for assistance and inadequate monitoring.
• Instances of patients' belongings being stolen or mishandled.
• Several reviewers reported their relatives developed infections or other health complications while in care.

Positive Experiences:

• Some reviewers noted good food options and activities available for residents.
• A few staff members were described as caring and conscientious.
• One facility's Alzheimer's section received praise for cleanliness, care quality, and staff attentiveness.

Mixed Experiences:

• Experiences with rehabilitation services were mixed, with some noting improvements and others citing deterioration in their loved ones' conditions.
• Quality of care varied significantly, with some staff members providing excellent service while others were seen as lacking.

General Advice:

• Prospective clients are advised to thoroughly research facilities and consider alternatives based on the numerous negative reviews.
• Advocacy for loved ones is crucial, as many issues were resolved only after family members intervened.