Willow Ridge Assisted Living

Positive Reviews:

• Many reviewers praise the management team and the sense of family among the staff at Willow Ridge.
• Staff members express love for their work, highlighting the great community, care, and affection for residents, especially in Memory Care.
• Several comments commend the facility and staff for treating residents like family and being very caring.
• Some reviewers note improvements and positive changes at the facility.
• One review specifically mentions that their mother has been well taken care of since October 2021.

Negative Reviews:

• Concerns about management, with claims of poor leadership and focus on filling the building for bonuses rather than resident care.
• Reports of insufficient staffing, cleanliness issues, and pest control problems.
• Allegations of mistreatment, negligence, and lack of compassion towards residents.
• Visitors and family members express distress over how staff interact with residents and lack of professionalism.
• Complaints about poor communication, secrecy, hygienic neglect, and misleading information provided by the facility.
• One reviewer claims wrongful termination due to a scheduling error and criticizes the facility's management and communication practices.

Summary:

Willow Ridge receives mixed reviews, with some highlighting a caring and familial environment among staff and residents, while others raise serious concerns about management, staffing, cleanliness, and resident care. Positive feedback often focuses on the dedication and love staff have for their work and the residents. In contrast, negative reviews detail issues with management practices, neglect, and a lack of professionalism and compassion. Prospective residents and employees may want to consider these varied experiences when making decisions about Willow Ridge.