Willow Rehab & Nursing

Positive Reviews:

• Staff members, particularly Jay, have been praised for going above and beyond in assisting families and residents, ensuring a smooth transition and providing excellent care.
• The facility has been described as having a homey environment, making residents feel comfortable and at ease.
• Residents appreciate the therapy department, highlighting its effectiveness and the encouraging nature of the staff.
• Some residents and their families have had positive experiences, noting the caring nature of the aides and the overall quality of care.
• Comments include satisfaction with the facility's cleanliness and the team's effort to achieve the highest level of independence for residents.

Negative Reviews:

• Several reviews have reported poor experiences, including neglect, inadequate care, and issues with medication management.
• Concerns have been raised about the facility's cleanliness and the attentiveness of the staff, with some describing the environment as dirty and the staff as rude and inattentive.
• There have been alarming reports of unexplained injuries and a lack of assistance for residents in need, raising serious concerns about resident safety and well-being.
• Some families have expressed dissatisfaction with the administrative and social work aspects, feeling that their loved ones were not adequately supported or cared for.
• A review mentioned a distressing experience regarding the handling of a resident's discharge, suggesting a lack of compassion and support during the process.

Mixed Feedback:

• While some reviews highlight the facility's commitment to providing quality care and a supportive environment, others strongly criticize the level of care and management, indicating a varied range of experiences among residents and their families.