Willow Pointe

Positive Reviews:

• Willow Pointe Memory Care praised for handling COVID-19 challenges with grace and providing excellent care for residents with dementia.
• Memory care section receives commendation for its caring staff and management.
• Family members express satisfaction with the care and services provided, highlighting the facility's responsiveness and the quality of activities offered.
• Residents enjoy living at the facility, appreciating the apartments, food, activities, and the sense of community.
• Staff efficiency and management's responsiveness to resident needs are highlighted as key strengths.
• Positive feedback on the facility's programming and the proactive approach to incorporating resident feedback into activities.

Negative Reviews:

• Concerns raised about the quality of care, including medication errors, lack of personal hygiene care, and poor food quality.
• Reports of high staff turnover, inexperienced staff, and management issues leading to inadequate care.
• Complaints about facility maintenance issues, such as broken elevators and pest problems.
• Financial disputes and dissatisfaction with the billing for services perceived as not provided.
• Allegations of neglect, including residents wearing soiled clothing for extended periods and lack of basic hygiene care.
• Accusations of the facility posting self-written positive reviews to counteract negative feedback.

Mixed Reviews:

• Some residents and family members report a positive experience, citing good care and a welcoming environment.
• Others express frustration with staff shortages and management, leading to a decision to move to a different facility.
• New staff member acknowledges current challenges but is optimistic about changes under new ownership.