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Willow Pass Healthcare Center

3318 Willow Pass Road, Concord, CA 94519

Memory Care Nursing Home Skilled Nursing Rehabilitation
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(800) 780-8101
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Pricing About Amenities Reviews (800) 780-8101

For Pricing & Availability

(800) 780-8101

To Reach a Resident

(925) 689-9222

Estimated Pricing

Studio
Estimated $5,575

Price Comparison

  • Average City Price: $5,663
  • Average State Price: $5,647
  • Average National Price: $5,673

    • Willow Pass Healthcare Center Description

    Willow Pass Healthcare Center is a community that offers memory care, nursing care, skilled nursing and rehabilitation and is located in Concord, California. Residents who live at the facility are able to choose from a range of studio room layouts.

    The community has an average rating of 4.9 out of 10 making it the 16th highest rated community in the city out of 17 communities. See more information on reviews.

    The Nursing Home at this community has a 2 star rating out of 5 stars from the Centers for Medicare & Medicaid Services. To see more information from CMS you can check out the report here.

    To find information about the surrounding area including weather, crime, health facilities, parks, and more you can explore the neighborhood here.

    For pricing & availability call (800) 780-8101

    Find a Senior Community that Best Fits Your Needs

    Care Types at Community

    This community offers the following types of care

    Memory Care

    Memory care offers specialized support for seniors with Alzheimer's and dementia, focusing on safety, personalized care, and enhancing life quality.

    View other Memory Care communities in Concord

    Nursing Home

    Nursing Homes provide a nurturing environment offering round-the-clock care, personalized support, and community activities for seniors needing assistance with daily living.

    View other Nursing Home communities in Concord

    Skilled Nursing

    Skilled nursing provides 24/7 medical care and support by licensed professionals for seniors needing continuous healthcare assistance.

    View other Skilled Nursing communities in Concord

    Community Reviews

    5.3
    Willow Pass Healthcare Center
    Based on My Caring Plan's proprietary scoring, including 41 reviews across the web

    Ranking

  • Ranking in City: 18 out of 20 communities in Concord
  • Ranking in State: 3425 out of 3640 communities in CA

    • Facility and Grounds B

    Care B

    Staff B

    Cleanliness B

    Review Summary

    The following is an AI generated summary of the reviews of the community from across the web.

    Summary of Reviews:

    • Several reviews report neglect in patient care, including failure to administer medication properly and neglect in daily care leading to severe health issues.
    • Complaints about the facility being dirty, with reports of electrical outlets hanging out of walls, and the presence of cockroaches.
    • Some reviewers express dissatisfaction with the staff, describing them as lazy, rude, and poorly trained, particularly in using medical equipment and maintaining hygiene standards.
    • There are reports of administrative issues, including lost personal items and unresponsiveness to concerns raised by family members.
    • However, there are positive reviews highlighting caring staff members and successful management of a COVID-19 outbreak, with regular testing and quick treatment contributing to patient recovery.
    • One review praises the facility for its efforts to improve patients' quality of life, despite needing renovations and updates.
    • Several reviewers express gratitude for the care received, attributing their recovery or the well-being of their loved ones to the staff's efforts.
    • Concerns about the facility being outdated, with calls for new beds, mattresses, and more electrical outlets for patients.
    • A review mentions a negative work environment, with complaints about unfriendly staff, lack of teamwork, and poor communication.
    • Difficulty in communication with the facility is noted, with one reviewer experiencing repeated hang-ups and long hold times when trying to check on a loved one.

    Reviews

    There are currently no reviews that were left on My Caring Plan

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    Health

    Rehabilitation services

    Fractures

    Physical therapy

    Occupational therapy

    Speech therapy

    Team of healthcare professionals

    Information from Centers for Medicare & Medicaid Services

    Nursing Home Ratings

    Overall rating: 2
    Health inspection rating: 2
    Staffing rating: 3
    Quality measure rating: 3
    Long-term quality measure rating: 2
    Short-term quality measure rating: 4

    Nursing Home Overview

    Participation date: Jan. 1, 1967
    Ownership type: For Profit
    Provider type: Medicare and Medicaid
    Nursing home capacity: 81
    Total current residents: 76
    Facility is located in a hospital: No
    Automatic sprinkler system: Yes
    Resident and family council: Resident

    Facility Incident, Complaints and Fines

    Number of facility incidents: 1
    Number of substantiated complaints: 6
    Number of payment denials: 1
    Number of fines: 2
    Total cost of fines: $14206

    The Centers for Medicare & Medicaid Services give each Nursing Home a Star Rating from 1-5 with 5 being the highest.

    The graph below shows information from this Nursing Home as well as State and National averages over time.

    Use the dropdown below to view each data point

    The Centers for Medicare & Medicaid Services gather information about the number of hours of care provided on average to each resident each day by staff as well as the turnover of staff.

    The graph below shows information from this Nursing Home as well as State and National averages over time.

    Use the dropdown below to view each data point

    The Centers for Medicare & Medicaid Services tracks information around emergency department and hospital visits for residents of Nursing Homes.

    The graph below shows information from this Nursing Home as well as State and National averages over time.

    Use the dropdown below to view each data point

    The Centers for Medicare & Medicaid Services tracks information around quality measures for residents of Nursing Homes.

    The graph below shows information from this Nursing Home as well as State and National averages over time.

    Use the dropdown below to view each data point

    The Centers for Medicare & Medicaid Services tracks information around COVID-19 vaccination rates of Nursing Home residents and staff members.

    The graph below shows information from this Nursing Home as well as State and National averages over time.

    Use the dropdown below to view each data point

    Health and Fire Safety Deficiencies

    The Center for Medicare and Medicaid report health and fire safety deficiencies. Some of these deficiencies are more severe than others. The following table shows different levels of severity.

    Scope
    Severity of Deficiency Isolated Pattern Widespread
    Immediate jeopardy to resident health or safety J K L
    Actual harm that is not immediate jeopardy G H I
    No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
    No actual harm with potential for minimal harm A B C

    Fire Safety Deficiencies

    Survey Date Correction Date Letter Category Description
    2022-10-18 2022-10-31 D Emergency Preparedness Deficiencies Provide primary/alternate means for communication.
    2022-10-18 2022-10-31 D Emergency Preparedness Deficiencies Conduct testing and exercise requirements.
    2022-10-18 2022-10-31 E Construction Deficiencies Use approved construction type or materials.
    2022-10-18 2022-10-31 E Egress Deficiencies Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
    2022-10-18 2022-10-31 D Egress Deficiencies Install emergency lighting that can last at least 1 1/2 hours.
    2022-10-18 2022-10-31 E Smoke Deficiencies Provide properly protected cooking facilities.
    2022-10-18 2022-10-31 E Smoke Deficiencies Have approved installation, maintenance and testing program for fire alarm systems.
    2022-10-18 2022-10-31 E Smoke Deficiencies Inspect, test, and maintain automatic sprinkler systems.
    2022-10-18 2022-10-31 D Smoke Deficiencies Properly select, install, inspect, or maintain portable fire extinguishes.
    2022-10-18 2022-10-31 E Smoke Deficiencies Install corridor and hallway doors that block smoke.
    2022-10-18 2022-10-31 D Services Deficiencies Have properly installed electrical wiring and gas equipment.
    2022-10-18 2022-10-31 E Miscellaneous Deficiencies Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
    2022-10-18 2022-10-31 D Gas, Vacuum, and Electrical Systems Deficiencies Have generator or other power source capable of supplying service within 10 seconds.
    2022-10-18 2022-10-31 D Gas, Vacuum, and Electrical Systems Deficiencies Meet requirements for the use of electrical equipment.
    2022-10-18 2022-10-31 E Gas, Vacuum, and Electrical Systems Deficiencies Ensure proper usage of power strips and extension cords.
    2020-02-21 2020-03-23 D Emergency Preparedness Deficiencies Conduct risk assessment and an All-Hazards approach.
    2020-02-21 2020-03-23 D Emergency Preparedness Deficiencies Address subsistence needs for staff and patients.
    2020-02-21 2020-03-23 D Emergency Preparedness Deficiencies Establish procedures for tracking staff and patients during an emergency.
    2020-02-21 2020-03-23 D Emergency Preparedness Deficiencies Establish policies and procedures including evacuation.
    2020-02-21 2020-03-23 D Emergency Preparedness Deficiencies Establish policies and procedures for medical documentation.
    2020-02-21 2020-03-23 D Emergency Preparedness Deficiencies Establish roles under a Waiver declared by secretary.
    2020-02-21 2020-03-23 D Emergency Preparedness Deficiencies List the names and contact information of those in the facility.
    2020-02-21 2020-03-23 D Emergency Preparedness Deficiencies Provide emergency officials' contact information.
    2020-02-21 2020-03-23 D Emergency Preparedness Deficiencies Provide primary/alternate means for communication.
    2020-02-21 2020-03-23 D Emergency Preparedness Deficiencies Provide family notifications of emergency plan.
    2020-02-21 2020-03-23 D Emergency Preparedness Deficiencies Conduct testing and exercise requirements.
    2020-02-21 2020-03-23 D Emergency Preparedness Deficiencies Implement emergency and standby power systems.
    2020-02-21 2020-03-23 D Egress Deficiencies Install emergency lighting that can last at least 1 1/2 hours.
    2020-02-21 2020-03-23 D Smoke Deficiencies Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
    2020-02-21 2020-03-23 D Smoke Deficiencies Provide properly protected cooking facilities.
    2020-02-21 2020-03-23 E Smoke Deficiencies Have approved installation, maintenance and testing program for fire alarm systems.
    2020-02-21 2020-03-23 E Smoke Deficiencies Inspect, test, and maintain automatic sprinkler systems.
    2020-02-21 2020-03-23 D Smoke Deficiencies Install corridor and hallway doors that block smoke.
    2020-02-21 2020-03-23 D Services Deficiencies Have properly installed electrical wiring and gas equipment.
    2020-02-21 2020-03-23 E Miscellaneous Deficiencies Provide a written emergency evacuation plan.
    2020-02-21 2020-03-23 E Miscellaneous Deficiencies Have simulated fire drills held at unexpected times.
    2020-02-21 2020-03-23 E Miscellaneous Deficiencies Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
    2020-02-21 2020-03-23 E Gas, Vacuum, and Electrical Systems Deficiencies Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
    2020-02-21 2020-03-23 E Gas, Vacuum, and Electrical Systems Deficiencies Have generator or other power source capable of supplying service within 10 seconds.
    2020-02-21 2020-03-23 D Gas, Vacuum, and Electrical Systems Deficiencies Ensure proper usage of power strips and extension cords.
    2020-02-21 2020-03-23 E Gas, Vacuum, and Electrical Systems Deficiencies Ensure that personnel concerned with handling of medical gases and cylinders are trained on the risk.
    2019-03-13 2019-04-04 D Smoke Deficiencies Have approved installation, maintenance and testing program for fire alarm systems.
    2019-03-13 2019-04-04 F Smoke Deficiencies Inspect, test, and maintain automatic sprinkler systems.
    2019-03-13 2019-04-04 D Smoke Deficiencies Install smoke barrier doors that can resist smoke for at least 20 minutes.
    2019-03-13 2019-04-04 D Services Deficiencies Have properly installed electrical wiring and gas equipment.
    2019-03-13 2019-04-04 D Miscellaneous Deficiencies Provide a written emergency evacuation plan.
    2019-03-13 2019-04-04 F Miscellaneous Deficiencies Have simulated fire drills held at unexpected times.
    2019-03-13 2019-04-04 D Gas, Vacuum, and Electrical Systems Deficiencies Ensure proper usage of power strips and extension cords.

    Health Safety Deficiencies

    Survey Date Correction Date Letter Category Description
    2022-10-13 2022-11-25 F Environmental Deficiencies Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
    2022-09-21 2022-10-07 D Freedom from Abuse, Neglect, and Exploitation Deficiencies Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
    2022-09-21 2022-10-07 D Freedom from Abuse, Neglect, and Exploitation Deficiencies Respond appropriately to all alleged violations.
    2022-10-14 2022-12-01 D Resident Rights Deficiencies Allow residents to self-administer drugs if determined clinically appropriate.
    2022-10-14 2022-12-01 E Resident Rights Deficiencies Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
    2022-10-14 2022-12-01 D Resident Assessment and Care Planning Deficiencies Ensure each resident receives an accurate assessment.
    2022-10-14 2022-12-01 D Resident Assessment and Care Planning Deficiencies Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
    2022-10-14 2022-12-01 D Resident Assessment and Care Planning Deficiencies Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
    2022-10-14 2022-12-01 E Quality of Life and Care Deficiencies Provide care and assistance to perform activities of daily living for any resident who is unable.
    2022-10-14 2022-12-01 D Quality of Life and Care Deficiencies Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
    2022-10-14 2022-12-01 E Quality of Life and Care Deficiencies Provide safe and appropriate respiratory care for a resident when needed.
    2022-10-14 2022-12-01 D Quality of Life and Care Deficiencies Provide safe, appropriate dialysis care/services for a resident who requires such services.
    2022-10-14 2022-12-01 E Pharmacy Service Deficiencies Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
    2022-10-14 2022-12-01 D Pharmacy Service Deficiencies Ensure each resident’s drug regimen must be free from unnecessary drugs.
    2022-10-14 2022-12-01 E Pharmacy Service Deficiencies Ensure medication error rates are not 5 percent or greater.
    2022-10-14 2022-12-01 E Pharmacy Service Deficiencies Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
    2022-10-14 2022-12-01 D Quality of Life and Care Deficiencies Provide routine and 24-hour emergency dental care for each resident.
    2022-10-14 2022-12-01 E Nutrition and Dietary Deficiencies Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    2022-10-14 2022-12-01 D Resident Assessment and Care Planning Deficiencies Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
    2022-10-14 2022-12-01 C Administration Deficiencies Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
    2022-10-14 2022-12-01 F Infection Control Deficiencies Provide and implement an infection prevention and control program.
    2022-10-14 2022-12-01 B Environmental Deficiencies Provide rooms that are at least 80 square feet per resident in multiple rooms and 100 square feet for single resident rooms.
    2022-04-05 2022-09-09 G Quality of Life and Care Deficiencies Provide appropriate pressure ulcer care and prevent new ulcers from developing.
    2022-04-05 2022-08-24 E Administration Deficiencies Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.
    2020-02-07 2020-03-27 E Resident Rights Deficiencies Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
    2020-02-07 2020-03-27 E Resident Rights Deficiencies Reasonably accommodate the needs and preferences of each resident.
    2020-02-07 2020-03-27 E Resident Rights Deficiencies Honor the resident's right to organize and participate in resident/family groups in the facility.
    2020-02-07 2020-03-27 E Resident Rights Deficiencies Keep residents' personal and medical records private and confidential.
    2020-02-07 2020-03-27 D Resident Assessment and Care Planning Deficiencies Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
    2020-02-07 2020-03-27 D Quality of Life and Care Deficiencies Provide care and assistance to perform activities of daily living for any resident who is unable.
    2020-02-07 2020-03-27 D Quality of Life and Care Deficiencies Provide appropriate pressure ulcer care and prevent new ulcers from developing.
    2020-02-07 2020-03-27 D Quality of Life and Care Deficiencies Provide safe and appropriate respiratory care for a resident when needed.
    2020-02-07 2020-03-27 D Pharmacy Service Deficiencies Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
    2020-02-07 2020-03-27 E Pharmacy Service Deficiencies Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
    2020-02-07 2020-03-27 E Nutrition and Dietary Deficiencies Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    2020-02-07 2020-03-27 F Infection Control Deficiencies Provide and implement an infection prevention and control program.
    2020-02-07 2020-03-27 B Environmental Deficiencies Provide rooms that are at least 80 square feet per resident in multiple rooms and 100 square feet for single resident rooms.
    2020-02-07 2020-03-27 D Environmental Deficiencies Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
    2019-01-09 2019-02-09 D Resident Assessment and Care Planning Deficiencies Assess the resident when there is a significant change in condition
    2019-01-09 2019-02-09 E Resident Assessment and Care Planning Deficiencies Assure that each resident’s assessment is updated at least once every 3 months.
    2019-01-09 2019-02-09 D Resident Assessment and Care Planning Deficiencies Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
    2019-01-09 2019-02-09 E Quality of Life and Care Deficiencies Provide medically-related social services to help each resident achieve the highest possible quality of life.
    2019-01-09 2019-02-09 B Environmental Deficiencies Provide rooms that are at least 80 square feet per resident in multiple rooms and 100 square feet for single resident rooms.

    Fines

    Fine Date Fine Amount
    2019-11-01 $20,970
    2019-11-01 $20,415
    2022-04-05 $11,855
    2022-04-05 $7,706
    2022-10-13 $6,500

    Denials

    Denial Date Payment Denial Days
    2022-04-05 66

    What is in the Neighborhood

    General Area Overview
    • The closest city is Concord which is 0.8 miles away and has a population of 128,667 (small city).
    • The average income is $81,593, which is very high compared to other zip codes.
    • Weather
      • High Temperature: 75
      • Low Temperature: 52
      • Average Temperature: 64.8
      • Day Breakdown: The area gets 63 days of rain and 301 days of sun
      • Precipitation: 0.4 inches a year

    Demographic Overview
    • The median age is 39.6 years old, very high compared to other cities.
    • 4.89% of the population are Veterans which is a average percentage of Veterans compared to other cities.
    • 29.09% of the population are Foreign-born which is a very high percentage of Foreign-born compared to other cities.
    • The population is 0% American Indian and Alaska Native, 10% Asian, 3% Black or African-American, 26% Hispanic or Latino, and 58% White.

    Health and Safety Overview
    • The crime rate is 6.45 per 100 people which is high compared to other cities.
      • Violent Crime: 1.39 incidents per 100 people
      • Property Crime: 3.76 incidents per 100 people
      • Drug-Related Crime: 0.85 incidents per 100 people
    • The average life expectancy in zip code is 80.81 years old, which is very high compared to other zip codes.
    • Air Quality: Good Days 185.0, Moderate Days 59.0, Unhealthy for Sensitive Groups Days 0.0, Unhealthy Days 0.0, Very Unhealthy Days 0.0, Hazardous Days 0.0

    Click the button above to explore the neighborhood

    Supermarkets

    Safeway
    0.7 miles away
    Mas Primos Market
    1.2 miles away
    Grocery Outlet
    1.3 miles away
    99 Ranch Market
    1.4 miles away
    Las Montañas
    1.4 miles away

    None Found

    Bus Stations

    Oak Street & Galindo Street
    1.1 miles away
    Laguana Street & Ellis Park
    1.3 miles away
    Laguana Street & Ellis Street
    1.4 miles away
    Laguana Street & Detroit Avenue
    1.6 miles away
    Detroit Avenue & Laguana Street
    1.6 miles away

    Banks

    UNIFY Financial Credit Union
    0.6 miles away
    Pacific Service Credit Union
    0.7 miles away
    Umpqua Bank Concord
    0.9 miles away
    Wells Fargo
    0.9 miles away
    Bank of America
    1.0 miles away

    Hospitals

    John Muir Medical Center, Concord
    0.8 miles away
    Kaiser Permanente Medical Offices
    3.7 miles away
    Walnut Creek Outpatient Center
    4.3 miles away
    John Muir Medical Center
    4.8 miles away
    Martinez Outpatient Clinic
    5.3 miles away

    Pharmacies

    CVS Pharmacy
    0.7 miles away
    Rite Aid
    2.2 miles away
    Walgreens
    2.2 miles away
    CVS
    10.5 miles away

    Dentists

    Matthew J. Liautaud, D. D. S.
    0.5 miles away
    Concord Smile
    0.5 miles away
    Downtown Concord Dental
    1.0 miles away
    Frontier Dental Care
    1.2 miles away
    Healing Hands
    1.2 miles away

    Parks

    Willow Pass Community Park
    0.1 miles away
    John F. Baldwin Park
    0.6 miles away
    Holbrook Heights Community Park
    0.8 miles away
    Bart Linear Park
    0.9 miles away
    Todos Santos Plaza
    0.9 miles away

    Places of Worship

    11th Avenue Buddha
    17.9 miles away
    Saint George Serbian Orthodox Church
    18.6 miles away
    Saint Marys Roman Catholic Church
    18.9 miles away

    Shopping

    Plaza Bonita
    1.6 miles away
    Sun Valley Mall
    2.5 miles away
    The Crossroads
    3.4 miles away
    Broadway Pointe
    6.2 miles away
    Somersville Towne Center
    9.5 miles away

    Culture

    aRt Cottage
    1.1 miles away
    Arena Theater (AR)
    3.0 miles away
    Art Gallery
    3.1 miles away
    Concord Pavillion
    4.5 miles away
    Lesher Center for the Arts
    6.1 miles away

    Restaurants

    Charbird
    0.1 miles away
    Bambino's Italian Restaurant and full bar
    0.1 miles away
    Tacos Panchos
    0.7 miles away
    My Sushi
    0.8 miles away
    Sugar Plum Coffee Shop
    0.9 miles away

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    Google map of Willow Pass Healthcare Center

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    My Caring Plan is not affiliated with the owner or operator(s) of this facility. The information on this page has not been verified or approved by the owner or operator. The information about this facility has been created to the best of our abilities. If you manage this facility please contact us here to claim this listing.

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