Willow Park Rehabilitation And Care Center

Reviews of the senior living facility present a mixed picture, highlighting both commendable aspects and areas needing improvement.

• Several reviewers praise the kind, compassionate, and qualified nursing staff, along with the creative activities, entertainment, and outings provided for residents. The rehabilitation physical therapy staff are particularly lauded for their amazing work.
• Positive remarks also extend to the facility's cleanliness, welcoming environment, and the attentive and organized management. The care provided is often described as compassionate, respectful, and personalized, contributing to rapid recoveries and satisfactory rehab experiences.
• However, there are significant concerns regarding staff treatment, with reports of underpaid and unappreciated workers, leading to high turnover rates. Some of the best employees are noted to have left due to these issues.
• Criticism also targets specific areas of care and management, including neglectful behavior towards residents, poor hygiene standards, and inadequate response to residents' needs. Complaints about the quality of food, unreturned phone calls, and a lack of professionalism among some staff members, including management, are recurrent themes.
• Despite these criticisms, many families express gratitude for the care their loved ones received, highlighting the facility's beautiful environment, the effectiveness of the therapy services, and the overall quality of care.
• Concerns about safety and hygiene, such as unaddressed bed bug infestations and unclean conditions, are alarming and suggest a need for more rigorous oversight and improvement.
• On a positive note, specific staff members are recognized for their kindness, professionalism, and dedication to providing excellent care, indicating that there are strong elements of compassion and competence within the facility.

In summary, while many families have had positive experiences, significant issues regarding staff treatment, resident care, and facility management need to be addressed to ensure consistent, high-quality care for all residents.