Willow Park

Positive Experiences:

• Truewood in Boise received high praise for its engaging activity director, live music events, and the overall caring nature of the staff, making transitions easier for residents.
• Willow Park was commended for its warm and caring environment, with specific mentions of staff members who were exceptionally helpful in transitioning residents into the facility. The cooking and variety of activities were also highlighted as positives.
• Several reviews noted the excellent care and attention given to residents recovering from injuries or surgeries at Willow Park, praising the staff for their concern, assistance, and making the stay comfortable.
• One review appreciated the consistent staff presence over the years at Willow Park Memory Care, emphasizing the importance of familiar faces to their family.
• The staff at Willow Park were described as attentive, genuinely concerned, and interested in their residents, contributing to an improved quality of life for those living there.
• Willow Park Senior Living was recommended for its professional, helpful, and caring staff, as well as its comforting and inviting atmosphere.

Negative Experiences:

• A potential resident felt rudely dismissed based on financial concerns without a full understanding of their situation, highlighting a lack of patience and understanding from the marketing staff.
• One review described a workplace as hostile, with issues of understaffing and uncooperative coworkers, suggesting a negative environment for both staff and residents.
• Concerns were raised about the care and security at Willow Park, including irregular medication administration, loss and theft of personal items, and overall poor management.
• Allegations of unprofessional behavior by staff members, including bullying and defamatory claims, were mentioned, raising concerns about the culture and treatment of individuals within the facility.

Mixed Experiences:

• While some had to choose other facilities due to timing and financial constraints, the staff at Willow Park, particularly Mary and Chelsea, were praised for their helpfulness in difficult situations.
• One pre-move review expressed optimism about selecting Willow Park based on interviews and comparisons with other memory care centers, looking forward to maintaining a high standard of care.