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Willow Manor

30 Princeton Boulevard, Lowell, MA 01851

Nursing Home Respite Care Skilled Nursing Rehabilitation
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(800) 780-8101
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Pricing About Amenities Reviews (800) 780-8101

For Pricing & Availability

(800) 780-8101

To Reach a Resident

(978) 454-8086

Estimated Pricing

Studio
Estimated $7,512

Price Comparison

  • Average City Price: $7,576
  • Average State Price: $7,915
  • Average National Price: $7,508

    • Willow Manor Description

    Willow Manor is a community that offers nursing care, respite care, skilled nursing and rehabilitation and is located in Lowell, Massachusetts and is part of the Genesis HealthCare network of communities. Residents who live at the facility are able to choose from a range of studio and suite room layouts.

    The community has an average rating of 7.9 out of 10 making it the 3rd highest rated community in the city out of 7 communities. See more information on reviews.

    The Nursing Home at this community has a 1 star rating out of 5 stars from the Centers for Medicare & Medicaid Services. To see more information from CMS you can check out the report here.

    To find information about the surrounding area including weather, crime, health facilities, parks, and more you can explore the neighborhood here.

    For pricing & availability call (800) 780-8101

    Find a Senior Community that Best Fits Your Needs

    Care Types at Community

    This community offers the following types of care

    Nursing Home

    Nursing Homes provide a nurturing environment offering round-the-clock care, personalized support, and community activities for seniors needing assistance with daily living.

    View other Nursing Home communities in Lowell

    Skilled Nursing

    Skilled nursing provides 24/7 medical care and support by licensed professionals for seniors needing continuous healthcare assistance.

    View other Skilled Nursing communities in Lowell

    Community Reviews

    7.0
    Willow Manor
    Based on My Caring Plan's proprietary scoring, including 39 reviews across the web

    Ranking

  • Ranking in City: 4 out of 7 communities in Lowell
  • Ranking in State: 473 out of 664 communities in MA

    • Facility and Grounds B

    Care A

    Staff A

    Cleanliness C

    Employee Reviews

    5.4
    Genesis HealthCare
    Based on My Caring Plan's proprietary scoring, including 1256 reviews across the web

    The following insights are from employees that work in Massachusetts

    Employee Pay B

    Employee Staff B

    Review Summary

    The following is an AI generated summary of the reviews of the community from across the web.

    Reviews of Willow Manor have shown a mix of experiences. Some visitors and residents have praised the staff for being wonderful, attentive, and caring, especially towards those with significant needs. Many have noted the staff's efforts to make residents feel safe and well-cared-for, with specific mentions of the activities staff and nurses being appreciated for their kindness and dedication.

    However, there are concerns regarding the facility's condition, with some describing it as outdated and run-down. The quality of care has been questioned by some, with reports of residents not receiving adequate attention, leading to deteriorating conditions for some. Issues with cleanliness, staffing levels, and resident safety have been highlighted, including instances of falls and hospitalizations.

    On the positive side, the facility has been commended for its COVID-19 response, with family members appreciating the safety measures in place for visits during the pandemic. The food has received mixed reviews, with some enjoying the meals and others suggesting improvements.

    Communication with family members seems to vary, with some expressing satisfaction at being kept informed and others frustrated by a lack of responsiveness, especially concerning the handling of personal belongings after a resident's passing.

    Overall, while there are heartfelt stories of good care and strong relationships formed with staff, there are also significant concerns about the facility's environment and the consistency of care provided. Prospective residents and their families may want to consider these varied experiences when making decisions about long-term care at Willow Manor.

    Reviews

    There are currently no reviews that were left on My Caring Plan

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    Health

    Hospice care

    Physiatry services

    Total parenteral nutrition

    Wound care

    Vision care

    X-ray

    Services

    Individual treatment plans

    Activities

    Recreation activities

    Baby grand piano

    Cultural, educational, religious and social activities

    Activity room

    Fitness room

    Garden

    Community Amenities

    Housekeeping

    Beauty salon / barber services

    Complimentary laundry facility on-site

    Case management

    Smoke free environment

    Comfortable common and lounge areas to gather with friends and family

    Room Amenities

    Spacious rooms

    Individual climate control

    24-hour emergency alert and response system

    Private bathroom

    Cable television

    Computer with internet access

    Dining

    In-room dining options

    Private dining rooms for family gatherings

    Dietary and nutrition needs management

    Kitchenette

    Transportation

    Coordinated transportation

    Pet

    Pets permitted

    Information from Centers for Medicare & Medicaid Services

    Nursing Home Ratings

    Overall rating: 1
    Health inspection rating: 1
    Staffing rating: 3
    Quality measure rating: 2
    Long-term quality measure rating: 2
    Short-term quality measure rating: 2

    Nursing Home Overview

    Participation date: July 1, 1990
    Ownership type: For Profit
    Provider type: Medicare and Medicaid
    Nursing home capacity: 90
    Total current residents: 69
    Facility is located in a hospital: No
    Automatic sprinkler system: Yes
    Resident and family council: Resident

    Facility Incident, Complaints and Fines

    Number of facility incidents: 0
    Number of substantiated complaints: 5
    Number of payment denials: 1
    Number of fines: 6
    Total cost of fines: $158779

    The Centers for Medicare & Medicaid Services give each Nursing Home a Star Rating from 1-5 with 5 being the highest.

    The graph below shows information from this Nursing Home as well as State and National averages over time.

    Use the dropdown below to view each data point

    The Centers for Medicare & Medicaid Services gather information about the number of hours of care provided on average to each resident each day by staff as well as the turnover of staff.

    The graph below shows information from this Nursing Home as well as State and National averages over time.

    Use the dropdown below to view each data point

    The Centers for Medicare & Medicaid Services tracks information around emergency department and hospital visits for residents of Nursing Homes.

    The graph below shows information from this Nursing Home as well as State and National averages over time.

    Use the dropdown below to view each data point

    The Centers for Medicare & Medicaid Services tracks information around quality measures for residents of Nursing Homes.

    The graph below shows information from this Nursing Home as well as State and National averages over time.

    Use the dropdown below to view each data point

    The Centers for Medicare & Medicaid Services tracks information around COVID-19 vaccination rates of Nursing Home residents and staff members.

    The graph below shows information from this Nursing Home as well as State and National averages over time.

    Use the dropdown below to view each data point

    Health and Fire Safety Deficiencies

    The Center for Medicare and Medicaid report health and fire safety deficiencies. Some of these deficiencies are more severe than others. The following table shows different levels of severity.

    Scope
    Severity of Deficiency Isolated Pattern Widespread
    Immediate jeopardy to resident health or safety J K L
    Actual harm that is not immediate jeopardy G H I
    No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
    No actual harm with potential for minimal harm A B C

    Fire Safety Deficiencies

    Survey Date Correction Date Letter Category Description
    2023-02-27 2023-03-31 E Egress Deficiencies Have exits that are accessible at all times.
    2023-02-27 2023-03-31 D Smoke Deficiencies Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
    2023-02-27 2023-03-31 D Smoke Deficiencies Provide properly protected cooking facilities.
    2023-02-27 2023-03-31 D Smoke Deficiencies Have approved installation, maintenance and testing program for fire alarm systems.
    2023-02-27 2023-03-31 F Smoke Deficiencies Inspect, test, and maintain automatic sprinkler systems.
    2023-02-27 2023-03-31 D Services Deficiencies Have elevators that firefighters can control in the event of a fire.
    2023-02-27 2023-03-31 F Services Deficiencies Install properly constructed and protected linen or trash chutes.
    2023-02-27 2023-03-31 D Miscellaneous Deficiencies To conduct inspection, testing and maintenance of fire doors by qualified individuals.
    2021-07-19 2021-08-06 B Smoke Deficiencies Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
    2021-07-19 2021-08-06 E Smoke Deficiencies Inspect, test, and maintain automatic sprinkler systems.
    2021-07-19 2021-08-06 D Services Deficiencies Install properly constructed and protected linen or trash chutes.
    2021-07-19 2021-08-06 D Miscellaneous Deficiencies Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
    2019-09-09 2019-10-24 C Emergency Preparedness Deficiencies Establish policies and procedures for sheltering.
    2019-09-09 2019-10-24 D Emergency Preparedness Deficiencies Establish policies and procedures for volunteers.
    2019-09-09 2019-10-24 C Emergency Preparedness Deficiencies Conduct testing and exercise requirements.
    2019-09-09 2019-10-24 F Smoke Deficiencies Have an enclosure around a vertical opening shaft.
    2019-09-09 2019-10-24 F Smoke Deficiencies Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
    2019-09-09 2019-10-24 D Smoke Deficiencies Have approved installation, maintenance and testing program for fire alarm systems.
    2019-09-09 2019-10-24 F Smoke Deficiencies Install an approved automatic sprinkler system.
    2019-09-09 2019-10-24 D Smoke Deficiencies Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
    2019-09-09 2019-10-24 F Services Deficiencies Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
    2019-09-09 2019-10-24 D Services Deficiencies Install properly constructed and protected linen or trash chutes.
    2019-09-09 2019-10-24 F Miscellaneous Deficiencies To conduct inspection, testing and maintenance of fire doors by qualified individuals.
    2019-09-09 2019-10-24 F Gas, Vacuum, and Electrical Systems Deficiencies Have proper medical gas storage and administration areas.

    Health Safety Deficiencies

    Survey Date Correction Date Letter Category Description
    2023-05-31 2023-06-30 D Resident Rights Deficiencies Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
    2023-05-31 2023-06-30 D Resident Assessment and Care Planning Deficiencies Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
    2023-05-31 2023-06-30 E Quality of Life and Care Deficiencies Provide or get specialized rehabilitative services as required for a resident.
    2023-05-31 2023-06-30 E Quality of Life and Care Deficiencies Provide specialized rehabilitative services by qualified personnel, when ordered for a resident by a doctor.
    2023-05-31 2023-06-30 E Resident Assessment and Care Planning Deficiencies Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
    2023-03-06 2023-03-16 G Resident Assessment and Care Planning Deficiencies Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
    2023-03-06 2023-03-16 G Quality of Life and Care Deficiencies Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    2023-02-16 2023-03-08 D Resident Rights Deficiencies Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
    2023-02-16 2023-03-08 D Resident Rights Deficiencies Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
    2023-02-16 2023-03-08 D Resident Rights Deficiencies Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
    2023-02-16 2023-03-08 F Resident Rights Deficiencies Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
    2023-02-16 2023-03-08 F Resident Rights Deficiencies Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
    2023-02-16 2023-03-08 D Freedom from Abuse, Neglect, and Exploitation Deficiencies Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
    2023-02-16 2023-03-08 D Resident Assessment and Care Planning Deficiencies Ensure each resident receives an accurate assessment.
    2023-02-16 2023-03-08 E Resident Assessment and Care Planning Deficiencies Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
    2023-02-16 2023-03-08 D Resident Assessment and Care Planning Deficiencies Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
    2023-02-16 2023-03-08 D Resident Assessment and Care Planning Deficiencies Ensure services provided by the nursing facility meet professional standards of quality.
    2023-02-16 2023-03-08 D Quality of Life and Care Deficiencies Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    2023-02-16 2023-03-08 D Quality of Life and Care Deficiencies Provide enough food/fluids to maintain a resident's health.
    2023-02-16 2023-03-08 D Nursing and Physician Services Deficiencies Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
    2023-02-16 2023-03-08 D Pharmacy Service Deficiencies Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
    2023-02-16 2023-03-08 F Administration Deficiencies Administer the facility in a manner that enables it to use its resources effectively and efficiently.
    2023-02-16 2023-03-08 D Resident Assessment and Care Planning Deficiencies Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
    2023-02-16 2023-03-08 F Administration Deficiencies Have the Quality Assessment and Assurance group have the required members and meet at least quarterly
    2023-02-16 2023-03-08 D Infection Control Deficiencies Develop and implement policies and procedures for flu and pneumonia vaccinations.
    2022-02-16 2022-02-25 D Infection Control Deficiencies Provide and implement an infection prevention and control program.
    2022-02-16 2022-02-25 D Infection Control Deficiencies Report COVID19 data to residents and families.
    2021-10-18 2021-12-27 G Quality of Life and Care Deficiencies Provide enough food/fluids to maintain a resident's health.
    2021-10-18 2021-12-27 D Resident Assessment and Care Planning Deficiencies Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
    2021-07-07 2021-08-06 E Resident Rights Deficiencies Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
    2021-07-07 2021-08-06 D Resident Rights Deficiencies Reasonably accommodate the needs and preferences of each resident.
    2021-07-07 2021-10-01 F Resident Rights Deficiencies Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
    2021-07-07 2021-08-06 D Freedom from Abuse, Neglect, and Exploitation Deficiencies Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
    2021-07-07 2021-10-01 D Freedom from Abuse, Neglect, and Exploitation Deficiencies Develop and implement policies and procedures to prevent abuse, neglect, and theft.
    2021-07-07 2021-10-15 E Resident Assessment and Care Planning Deficiencies Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
    2021-07-07 2021-08-06 D Quality of Life and Care Deficiencies Provide care and assistance to perform activities of daily living for any resident who is unable.
    2021-07-07 2021-10-01 D Quality of Life and Care Deficiencies Assist a resident in gaining access to vision and hearing services.
    2021-07-07 2021-08-06 G Quality of Life and Care Deficiencies Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
    2021-07-07 2021-08-06 G Quality of Life and Care Deficiencies Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    2021-07-07 2021-08-06 G Quality of Life and Care Deficiencies Provide enough food/fluids to maintain a resident's health.
    2021-07-07 2021-10-01 D Quality of Life and Care Deficiencies Ensure each resident must receive and the facility must provide necessary behavioral health care and services.
    2021-07-07 2021-08-06 F Nutrition and Dietary Deficiencies Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    2021-07-07 2021-08-06 D Infection Control Deficiencies Provide and implement an infection prevention and control program.
    2020-11-17 2020-12-14 D Infection Control Deficiencies Provide and implement an infection prevention and control program.
    2020-11-17 2020-12-14 D Infection Control Deficiencies Perform COVID19 testing on residents and staff.
    2019-07-12 2019-09-09 D Resident Rights Deficiencies Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
    2019-07-12 2019-08-26 D Resident Rights Deficiencies Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
    2019-07-12 2019-08-26 D Resident Assessment and Care Planning Deficiencies Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
    2019-07-12 2019-08-26 G Quality of Life and Care Deficiencies Provide appropriate pressure ulcer care and prevent new ulcers from developing.
    2019-07-12 2019-08-26 D Quality of Life and Care Deficiencies Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
    2019-07-12 2019-09-09 D Quality of Life and Care Deficiencies Provide for the safe, appropriate administration of IV fluids for a resident when needed.
    2019-07-12 2019-08-26 D Nursing and Physician Services Deficiencies Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
    2019-07-12 2019-08-26 F Nutrition and Dietary Deficiencies Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician.
    2019-07-12 2019-08-26 D Resident Assessment and Care Planning Deficiencies Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

    Fines

    Fine Date Fine Amount
    2018-04-09 $7,803
    2019-06-10 $9,623
    2019-07-12 $35,159
    2020-11-17 $3,250
    2021-07-07 $51,786
    2021-07-07 $72,410
    2021-07-07 $9,750
    2021-10-18 $53,560
    2022-02-16 $9,750
    2023-02-16 $30,683

    Denials

    Denial Date Payment Denial Days
    2021-07-07 8

    What is in the Neighborhood

    General Area Overview
    • The closest city is Lowell which is 0.8 miles away and has a population of 110,699 (small city).
    • The average income is $51,318, which is low compared to other zip codes.
    • Weather
      • High Temperature: 78
      • Low Temperature: 30
      • Average Temperature: 53.7
      • Day Breakdown: The area gets 126 days of rain, 35 days of snow and 203 days of sun
      • Precipitation: 1.9 inches a year

    Demographic Overview
    • The median age is 33.4 years old, low compared to other cities.
    • 3.4% of the population are Veterans which is a low percentage of Veterans compared to other cities.
    • 30.18% of the population are Foreign-born which is a very high percentage of Foreign-born compared to other cities.
    • The population is 0% American Indian and Alaska Native, 22% Asian, 5% Black or African-American, 17% Hispanic or Latino, and 53% White.

    Health and Safety Overview
    • The crime rate is 4.6 per 100 people which is high compared to other cities.
      • Violent Crime: 1.45 incidents per 100 people
      • Property Crime: 2.46 incidents per 100 people
      • Drug-Related Crime: 0.18 incidents per 100 people
    • The average life expectancy in zip code is 81.7 years old, which is very high compared to other zip codes.
    • Air Quality: Good Days 165.0, Moderate Days 16.0, Unhealthy for Sensitive Groups Days 0.0, Unhealthy Days 0.0, Very Unhealthy Days 0.0, Hazardous Days 0.0

    Click the button above to explore the neighborhood

    Supermarkets

    Market Basket
    0.9 miles away
    Indian Basket
    1.2 miles away
    Hannaford
    1.6 miles away
    Stop & Shop
    1.6 miles away
    M & H Oriental Food Supermarket
    3.0 miles away

    Transportation

    Lowell
    0.9 miles away
    Swamp Locks
    1.0 miles away

    Bus Stations

    Westford St and Stevens St
    0.1 miles away
    School St and Westford St
    0.4 miles away
    School St and Liberty St
    0.4 miles away
    School St and Shaw St
    0.4 miles away
    Riverview Suites
    0.5 miles away

    Banks

    Santander
    1.2 miles away
    Enterprise Bank
    1.3 miles away
    TD Bank
    1.4 miles away
    The Lowell Five Cent Savings Bank
    1.4 miles away
    Eastern Bank
    1.4 miles away

    Hospitals

    Lowell General Hospital
    0.9 miles away
    Solomon Mental Health Center
    1.0 miles away
    Lowell General - Saints Campus
    1.7 miles away
    Tewksbury State Hospital
    6.0 miles away
    Tewksbury Hospital
    6.1 miles away

    Pharmacies

    Rite Aid
    0.9 miles away
    CVS Pharmacy
    1.2 miles away
    Hannaford Pharmacy
    1.6 miles away
    Walmart Pharmacy
    1.7 miles away
    CVS
    1.7 miles away

    Dentists

    Dental Dreams
    1.2 miles away
    Sambath Keo
    1.2 miles away
    Perfect Dental
    1.7 miles away
    Michael Sargent Dentistry
    2.8 miles away
    Dr. Arthur Yee, DMD
    2.9 miles away

    Parks

    Perry Playground
    0.1 miles away
    Scullen Park
    0.2 miles away
    Highland Playground
    0.5 miles away
    Callery Park
    0.5 miles away
    Sheehy Park
    0.5 miles away

    None Found

    Shopping

    Westford Post Office
    7.8 miles away
    Forge Village Post Office
    8.8 miles away
    The Mall at Rockingham Park
    10.4 miles away
    DSM MB I LLC
    10.8 miles away
    The Loop
    11.5 miles away

    Culture

    Western Avenue Studios
    0.7 miles away
    Onyx Room Performance Space
    0.7 miles away
    Loading Dock Gallery
    0.7 miles away
    Brush Art Gallery
    1.2 miles away
    Boarding House Park
    1.5 miles away

    Restaurants

    Red Rose Restaurant
    0.6 miles away
    Wee Thai Food Rice & Noodle
    0.7 miles away
    Heritage Farms Ice Cream
    0.7 miles away
    Rancho Tipico
    1.1 miles away
    China Star
    1.1 miles away

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