Willow Falls Senior Living

Positive Reviews:

• Many reviewers praise the staff at Willow Falls for being awesome, attentive, and always ready to assist with a can-do attitude.
• The facility is consistently described as clean, peaceful, and feeling like home, with a variety of activities available for residents and their families.
• Staff members, including the dining staff, are noted for their professionalism, friendliness, and the quality of the food provided.
• Several reviews highlight the sense of community and family among staff and residents, with personal relationships being a key part of the experience.
• Visitors and family members appreciate the welcoming vibe and the care shown to residents, making it a recommended place for senior living.

Negative Reviews:

• One review criticizes the management and communication within the facility, mentioning poor training and a lack of responsiveness to concerns.
• Another review expresses dissatisfaction with the handling of a resident's needs, specifically mentioning a lack of timely assistance.
• A former employee shares a negative experience regarding job termination, pay issues, and concerns about cleanliness and safety.
• A family member of a deceased resident expresses disappointment with the management's lack of communication and perceived insensitivity following their loss.
• Issues with payment for orientation and administrative disorganization are mentioned in another review, suggesting operational inefficiencies.

Mixed Reviews:

• While many reviews are overwhelmingly positive about the staff and the care provided, some highlight areas for improvement, particularly in management and operational transparency.
• The facility is generally well-regarded for its atmosphere, cleanliness, and the quality of care, but some experiences suggest a need for better communication and responsiveness to both staff and resident concerns.