Willow Creek Memory Care At Lees Summit

Positive Reviews:

• Many reviewers express satisfaction with Willowcreek, highlighting the friendly and caring staff, clean and modern facilities, and a wide range of activities for residents.
• Several reviews commend the facility for its welcoming atmosphere, attention to detail in care, and the genuine concern staff show towards residents.
• One reviewer specifically appreciates the facility for keeping their promise of providing a safe and happy environment for their mother, emphasizing the peace of mind it brings.
• The addition of new staff members and the positive changes they have brought to the community are praised, including efforts to engage residents in fun activities.
• Employees express love for their workplace, citing a friendly environment and the joy of seeing happy residents and coworkers.

Negative Reviews:

• A few reviews raise serious concerns about the facility, including allegations of neglect leading to the deterioration and death of residents.
• One reviewer advises against the facility based on their personal experience of poor care and unprofessional management, suggesting that the facility should be shut down.
• Concerns about safety and security are mentioned, with one reviewer detailing how their father, suffering from Alzheimer's, was able to leave the facility unattended multiple times.
• Complaints about staff turnover, lack of compassion, and inadequate care, especially for those suffering from dementia or Alzheimer's, are noted.
• One review mentions an unprofessional interaction over the phone when inquiring about employment opportunities.

Mixed Feedback:

• While many reviews praise the facility for its care and environment, a significant number of negative reviews highlight potential safety issues and concerns about the quality of care and management.
• Prospective residents and their families are encouraged to conduct thorough research and consider all feedback before making a decision.