Willow Creek Healthcare Centre

Reviews of the senior living facility present a mixed picture, with some expressing deep concerns and others praising the care and environment provided.

One review detailed a distressing experience where a resident did not receive timely medical attention, leading to severe health complications and ultimately, the resident's passing. The reviewer highlighted a lack of communication from the facility during this critical time.

Several reviews, however, commend the facility for its exceptional staff, cleanliness, and the quality of care provided. The facility is described as offering a resort-grade care experience, with a team that is professional, caring, and sometimes even described as angelic. Special mention is made of the facility's ability to handle COVID-19 protocols effectively, ensuring a safe environment for residents.

Contrastingly, some reviews raise serious concerns about the facility's practices, including allegations of inadequate staffing and the controversial decision to admit COVID-19 positive patients, which reportedly led to a spread of the virus among residents.

Positive experiences shared by family members of residents include stories of successful rehabilitation, personalized care, and a welcoming atmosphere that made transitions easier for their loved ones. The facility's staff, from the marketing director to the healthcare professionals, are praised for their kindness, professionalism, and dedication to residents' well-being.

However, an ex-employee shared a negative experience related to workplace injury and lack of support, highlighting potential issues with the facility's management and care for its staff.

Overall, while many reviews celebrate the facility's staff, cleanliness, and resident care, others express significant concerns about management practices, communication, and health and safety protocols.