Willow Creek Healthcare Center

Positive Reviews:

• Many reviewers praised the staff's friendliness, professionalism, and attentiveness, particularly highlighting the care and support provided to residents.
• Several reviews mentioned the cleanliness and orderliness of the facility, as well as the smooth transition process for new residents.
• Some families noted the excellent care their loved ones received, including personalized attention and effective rehabilitation services.
• Several reviewers appreciated the efforts of specific staff members in making residents feel comfortable and well-cared-for.
• The facility's ability to handle medical needs such as dialysis sessions and physical therapy was commended.

Negative Reviews:

• Some reviews criticized the facility for being understaffed and accused it of negligence towards patients, including serious allegations of medication mishandling.
• There were complaints about the quality of food served at the facility, with some residents and their families finding it unsatisfactory.
• A few reviewers had negative experiences with the administration, mentioning unprofessional behavior and a lack of responsiveness to concerns.
• One review claimed the facility refused to readmit a resident after a hospital stay, citing a lack of communication and professionalism.
• Concerns were raised about the facility's focus on profit over patient care, with some alleging inadequate staffing levels and failure to meet residents' needs.

Mixed Feedback:

• While many reviews highlighted the compassionate and dedicated staff, others pointed out issues with specific employees or management practices.
• The facility was both recommended for its care and criticized for aspects of its operation, indicating varied experiences among residents and their families.