Willow Brooke Senior Living Cbrf

Positive Reviews:

• Many reviewers praise the friendly, accommodating, and compassionate staff.
• Several comments highlight the beautiful location, grounds, and homelike setting of the facility.
• Improvements in food quality and overall care have been noted, especially after management changes.
• The community is described as peaceful, with great views and a welcoming atmosphere.
• Staff are commended for their dedication to residents' safety and well-being, making residents feel at home.
• Good communication with families and attentiveness to residents' needs are frequently mentioned.
• Some reviewers specifically recommend the facility for the care of their loved ones.

Negative Reviews:

• One review describes the place as horrible, citing understaffing, poor management, inadequate food, and safety concerns.
• Another mentions issues with keeping good help and a lack of activities due to no activity director.
• There are complaints about the facility not keeping up with maintenance and decoration.
• A reviewer expressed dissatisfaction with the hiring process, feeling overlooked despite qualifications.
• Some reviews mention the need for family members to stay vigilant about care and administrative tasks.

Mixed Feedback:

• While some reviews criticize the staff and management, others commend the new management and ongoing improvements.
• Food quality receives mixed reviews, with some noting improvements and others still finding it lacking.
• Understaffing is a concern, yet many acknowledge the hard work and dedication of the staff despite these challenges.