Willow Bay Senior Resort

Positive Reviews:

• Many reviewers express deep gratitude towards Willow Bay for their caring and professional staff, highlighting the facility's cleanliness and the loving environment provided for their loved ones.
• Several reviews commend Willow Bay for their efforts during the COVID-19 pandemic, noting the facility's proactive measures to keep residents safe.
• Family members of residents appreciate the sense of family and community at Willow Bay, mentioning that their loved ones are treated with dignity, respect, and love.
• One reviewer specifically thanked staff members by name for their exceptional care and attention towards their mother, emphasizing the positive change they've seen in their loved one since moving to Willow Bay.

Negative Reviews:

• Some reviews criticize the facility for its handling of the COVID-19 outbreak, accusing the staff of not following CDC guidelines and failing to enforce necessary precautions.
• Concerns were raised about the treatment of residents, with one reviewer claiming their mother was treated indifferently and feared retaliation if she complained.
• Another review describes the facility as a "scary place," alleging that once a resident is admitted, the staff becomes unresponsive and the care is inadequate.
• A particularly distressing review recounts a family's experience with the facility's handling of a resident's death, claiming that the staff was uncooperative in returning the deceased's personal belongings and lacked compassion during the process.

Mixed Feedback:

While many reviews praise Willow Bay for its exceptional care and loving environment, there are significant concerns regarding its handling of COVID-19 and the treatment of some residents. Prospective residents and their families may want to consider both the positive experiences and the issues raised when making a decision.