Willamette Springs Memory Care

Positive Reviews:

• Visitors have had great experiences, noting the staff as welcoming, friendly, and helpful. The management is praised for their assistance, and the residents appear happy and at home.
• Specific staff members have been highlighted for their professionalism, compassion, and helpfulness, making a significant positive impact on families.
• The facility is described as wonderful, with great staff who are always friendly and helpful. The executive director is noted for being caring and hands-on, actively involved with families.
• Many find the community beautiful and the staff very caring, with an executive director who is knowledgeable and friendly.
• Some residents and their families feel fortunate to have found such a warm, nurturing home, praising the staff's exceptional efforts to make residents feel at home and ensure smooth transitions.
• The work environment is positively reviewed, and the facility itself is described as brand-new, beautiful, and staffed by amazing people.

Negative Reviews:

• Concerns have been raised about understaffing and management issues, with reports of inadequate care, such as infrequent showers and unchanged sheets. The food quality and medication management have also been criticized.
• Before committing, potential residents are advised to fully understand the tiered care/billing system and to be aware of the facility's limitations in handling advanced care needs. The physical size of the facility and staffing levels have been pointed out as potential issues, along with a recommendation to review public records of state licensing violations.