Wickshire South Lee Buford

Positive Reviews:

• Many reviewers highlight the warm, loving environment and excellent care provided at Wickshire South Lee, describing the staff as family-like and highly engaged with residents.
• Several reviews commend the facility for its effective measures in keeping residents safe and healthy during the Covid-19 pandemic, including maintaining engagement and activity with safety protocols in place.
• Personal anecdotes from family members of residents express gratitude for the consistent communication, personalized care, and the variety of activities offered to keep residents happy and engaged.
• Comments on the professional and personal approach to care, the cozy, home-like feel of the facility, and the cleanliness and pleasant atmosphere are common.
• One reviewer, a former employee, praises the team spirit and the sense of safety and love provided to residents.

Negative Reviews:

• A few reviews criticize the facility for issues related to cleanliness, including sightings of roaches and a moldy kitchen, which allegedly contributed to resident sickness.
• Concerns about the professionalism and behavior of some staff members, including the director and HR, were mentioned, with suggestions for replacement or closer management.
• One reviewer expressed dissatisfaction with the level of personal care provided to their father, citing infrequent changes of clothes and unresponsiveness from corporate when complaints were raised.
• There are allegations of residents feeling trapped by their contracts and experiencing threats when attempting to leave due to dissatisfaction with the facility.

Mixed Feedback:

While many reviews praise the facility for its caring staff, engaging activities, and overall positive environment, there are significant concerns about cleanliness, professionalism, and the quality of care in some instances. Prospective residents and their families may want to consider both the positive experiences and the issues raised when making a decision.