Whitten Heights Assisted Living And Memory Care

Summary of Reviews:

• Several reviews express serious concerns about the facility, including safety issues, poor management, and lack of care for residents. One review specifically mentions the need for investigation by state and county authorities.
• Conversely, some reviews praise the facility for its care, especially for residents with dementia, highlighting staff members who go above and beyond to provide support and find ways to save money for the families.
• Concerns about cleanliness and maintenance were noted, including unattended cigarette butts and a need for upgrades and fresh paint in the rooms and common areas.
• Positive remarks were made about the affordability and location of the facility, as well as the friendliness of the staff and the comfort of the living spaces.
• One alarming review recounts an incident where an elderly resident was found outside the facility late at night, suggesting a lack of care and supervision.
• Activities and amenities such as bingo, arts and crafts, and dining options received mixed reviews, with some residents enjoying the offerings and others finding them lacking.
• Customer service and the attitude of certain staff members were criticized, with specific instances of unhelpfulness and rudeness mentioned.

Overall, the reviews of Whitten Heights Assisted Living present a mixed picture, with some families expressing satisfaction with the care provided to their loved ones, while others raise significant concerns about safety, management, and the overall environment of the facility.