White Settlement Nursing Center

Positive Reviews:

• Administrator ensured strict adherence to CDC guidelines during Covid, providing a sense of safety.
• Facility praised for its amazing staff and scenic lake.
• Staff described as caring, with the quality of care outweighing the older building's appearance.
• Facility cleanliness and management, including the Director of Nursing and Administrator, received high praise.
• Residents bring joy and laughter, creating a fun working environment for those passionate about geriatric care.
• Long-term employees express satisfaction with the professional management team and patient-centered care.
• Staff described as friendly, knowledgeable, and compassionate towards residents.
• Some residents and their families experienced great care, highlighting effective coordination and enjoyable meals.
• New staff members, including a head charge nurse, actively listened and addressed concerns, renewing hope for quality care.
• Facility made the process of placing a loved one easier, with staff being described as sweet and patient.
• Visitors noted improvements in their loved ones' responsiveness to activities.

Negative Reviews:

• Disappointment with organization and professionalism; issues with paperwork and staff communication.
• Reports of residents' clothes going missing, though overall care was still appreciated.
• Some family members experienced poor communication and lack of responsiveness from the facility.
• Concerns about resident safety and dignity, including unattended residents and issues with medication administration.
• Instances of theft and administrative inaction reported by a resident.
• Alarming conditions observed, including residents in distress and unsanitary conditions, leading to immediate removal of a loved one.