White Sands Healthcare

White Sands Healthcare has received a mix of reviews from residents, their families, and staff. Some highlight the facility's patient and caring approach, especially with residents who have severe dementia, noting that their loved ones are happy and well-cared for. The staff is described as going out of their way to make guests' stays enjoyable, with a genuine atmosphere of concern and caring. Positive experiences also include the facility's involvement in the community, secure environment, and the professional, respectful treatment of visitors.

However, there are significant concerns raised by some reviewers. Issues include lost laundry, inappropriate food for diabetics, poor wound care, and a general lack of professionalism and competence. Some reviews describe the facility as negligent, with staff members who are unresponsive and rude. Concerns about cleanliness and the overall quality of care were also mentioned, including a disturbing account of a resident with mobility issues being neglected.

Despite these criticisms, there are heartwarming stories of residents enjoying activities like Bingo, receiving visits from pets, and forming meaningful connections with staff and other residents. The facility's efforts during challenging times such as COVID-19 have been acknowledged and appreciated by some families.

Overall, the reviews of White Sands Healthcare paint a picture of a facility with dedicated areas of excellence but also significant areas in need of improvement. Prospective residents and their families are encouraged to consider both the positive experiences and the concerns raised when making a decision.