White Oaks At Spring Street

Positive Reviews:

• Many reviewers highlight the exceptional care and compassion provided by the staff at White Oaks on Spring Street, describing it as a wonderful facility with stellar care.
• Residents enjoy a variety of activities, including crafts, entertainment, and social activities, contributing to a happy and engaging environment.
• The facility is praised for its cleanliness, great layout for individuals with memory issues, and the dignity and respect with which residents are treated.
• Communication with staff is reported to be excellent, with families being well-informed about their loved ones' health and well-being.
• Several reviews mention the facility's ability to handle financial transitions smoothly, ensuring residents can stay even if their funds are depleted.
• The memory care director receives special mention for going above and beyond in caring for residents and training staff.
• Activities, spacious and clean apartments, and a variety of amenities like a beauty shop, TV room, and craft area are highlighted as positive aspects.

Negative Reviews:

• One review describes a negative experience related to the care received during a resident's illness and subsequent issues with the facility's handling of personal information.
• Another reviewer expresses dissatisfaction with the facility's management, specifically regarding a promised Medicaid room that was not available, leading to financial and relocation stress.
• Concerns about engagement and missing personal items are also mentioned, alongside a critique of the facility's professionalism.

Neutral Observations:

• Some reviewers are reserving full judgment until their loved ones are more settled but express initial satisfaction with the care and facilities.
• The building's capacity, location, and proximity to amenities are noted, with some considering these factors when choosing White Oaks.