White Oaks At Mchenry

Positive Reviews:

• Many reviewers praise White Oaks for its caring and attentive staff, highlighting the loving and safe environment provided for residents.
• Several reviews commend the facility for its cleanliness, beautiful layout, and the variety of activities available to residents, including bus trips, gardening, and musical performances.
• Family members express gratitude for the peace of mind they have knowing their loved ones are well cared for, mentioning the staff's professionalism and the community's efforts to keep residents engaged and happy.
• One review specifically appreciates the facility's handling of COVID-19, noting that White Oaks managed to keep residents safe without any cases.
• Employees and family members alike note the collaborative and goal-oriented culture at White Oaks, aimed at ensuring the well-being of residents.

Negative Reviews:

• Some reviews express dissatisfaction with the management and care quality, citing high staff turnover, including several directors and activity directors within a short span.
• Critics argue that the facility has declined in quality over time, with a lack of activities for memory care residents and concerns over the integrity and honesty of the management.
• There are complaints about the facility's approach to handling residents with Alzheimer's or dementia, with one review claiming the staff is unqualified and prioritizes their convenience over resident care.

Mixed Feedback:

• While many reviews are overwhelmingly positive, praising the staff and the care provided, a few reviews highlight significant concerns regarding the management and quality of care for residents with more severe needs.
• The facility has received both commendation for improvements and criticism for perceived declines in care and management practices over time.