White Oak Of Burlington

Positive Reviews:

• One reviewer expressed gratitude for the care their mother received during her 5-month stay, highlighting the helpfulness of everyone from the office staff to the caregivers.
• Another reviewer praised the facility for its cleanliness and the kindness, caring, and commitment of the therapy team, specifically mentioning a therapist named Chris.
• A reviewer shared a positive experience regarding their mother's rehab stay, noting the cleanliness of the facility, the good food, and the genuine care from the staff.
• Positive feedback also came from a reviewer who found the staff exceptional and friendly, and the facility clean and trustworthy for their loved one's care.
• Some reviewers had nothing but positive experiences, mentioning that the facility was very clean, with no bad smells, and that the food looked good. They also noted positive interactions between staff and residents.

Negative Reviews:

• Several reviewers expressed concerns about neglect, unprofessional behavior from staff, and unsanitary conditions. Complaints included patients being left in soiled clothing, unattended needs, and poor food quality.
• One reviewer detailed a particularly negative experience with a staff member making inappropriate comments upon their departure, and issues with receiving meals.
• Another shared a distressing account of their disabled mother not receiving the necessary assistance for basic needs during a respite care stay.
• Concerns were raised about the facility being understaffed, dirty, and having a general lack of care for the residents, with one reviewer alleging that the facility's conditions contributed to patient harm.
• Some reviewers advised against placing loved ones in the facility, citing personal experiences of neglect, poor management, and even retaliatory actions by the facility against complaints.
• Allegations of theft, inadequate medical care, and a hostile environment were also mentioned, with one reviewer stating they had to take legal action to remove a family member from the facility.

Mixed Reviews:

• A few reviews suggested that negative feedback might be from disgruntled employees, contrasting sharply with their own positive experiences.
• However, the overwhelming majority of negative reviews highlight serious concerns about the facility's cleanliness, staff professionalism, and overall quality of care.