Westview At Ellisville Assisted Living & Memory Care

Reviews of Westview at Ellisville offer a mixed perspective on the quality of care and management at the facility. Some reviewers express gratitude for the exceptional care their loved ones receive, particularly in memory care, highlighting the dedication and friendliness of the staff. Positive experiences include quick staff familiarization with new residents, a home-like atmosphere, responsive management, and a variety of engaging activities for residents.

However, several reviews raise serious concerns about the facility, especially regarding the Memory Care unit. Issues cited include negligence leading to repeated falls and injuries, disrespectful and unethical behavior by the director of memory care, staff being distracted by personal phones during work, and a lack of communication and proper care planning. These negative experiences have led some to move their loved ones to different facilities.

Despite these criticisms, other reviewers have found Westview to be a caring and supportive environment for their family members, praising the staff's respect, affection, and attentiveness. The facility is described as a loving environment with a low staff turnover, ensuring consistent and familiar care. Entertainment and activities are well-received, contributing to a positive atmosphere for residents.

In summary, while Westview at Ellisville has received commendation for its caring staff and engaging environment, significant concerns about the management and care standards in the Memory Care unit have been highlighted. Prospective residents and their families may wish to consider these mixed reviews carefully.