Westport Rehabilitation And Nursing Center

Positive Feedback:

• Certified Nursing Assistants (CNAs) received high praise for their exceptional care, especially during the night shift.
• Staff across various departments, including administration, nursing, dietary, and maintenance, were commended for being friendly, courteous, professional, and attentive to family concerns.
• The facility was noted for its cleanliness, upscale environment, and welcoming atmosphere for both residents and visitors.
• Several reviewers highlighted the dedication of the staff to providing individualized care and making residents feel like part of an extended family.
• Positive changes in the facility and staff morale were observed under new administration, contributing to a more pleasant and caring environment.
• Communication and customer service were generally praised, with staff being described as kind, helpful, and going the extra mile to assist residents and their families.

Negative Feedback:

• One review described the facility as unacceptable, citing unprofessional behavior from nurses, a high number of falls, and aides being distracted by their phones.
• Concerns were raised about the conditions some residents were found in, including being left in unsanitary conditions for extended periods.
• A visitor reported a negative experience with cleanliness and trash management in a specific room.
• There were complaints about poor treatment from staff and difficulty in communication, including being hung up on during phone calls.

Mixed Feedback:

• While many reviews praised the staff and cleanliness, there were concerns about the true quality of care and the facility's ability to cater to residents with significant needs.
• The double sign-in and sign-out process received mixed reactions, being described as curious but easy.