Westover Hills Rehabilitation And Healthcare

The reviews for the senior living facility are mixed, with some expressing severe dissatisfaction and others praising the care and environment. Negative reviews highlight issues such as neglect, unprofessional behavior from staff, and concerns over resident safety and well-being. One review explicitly calls the facility a "death trap," while others recount experiences of loved ones being neglected, not fed properly, and developing sores due to lack of care. Concerns about the facility's wound care program and the handling of medications were also mentioned, alongside complaints about the rudeness of specific staff members and the facility's responsiveness.

On the other hand, positive reviews commend the facility for its cleanliness, the quality of care, and the attentiveness of the staff. The rehab department received specific praise for its dedication to resident recovery. Some family members noted that their loved ones were well taken care of, mentioning the friendly environment and the flexibility of the staff. Positive experiences with the staff, including specific mentions of helpful and caring individuals, contrast sharply with the negative reports. The facility was recommended by several reviewers based on the quality of care, the condition of the facility, and the overall experience during the stay.

It's clear from the reviews that experiences at this facility vary widely, with some residents and their families having a very positive experience, while others faced significant challenges and concerns about the care provided.