Westmont Of Pinole

Positive Reviews:

• Westmount of Pinole is praised for its compassionate and knowledgeable team, especially in handling dementia care.
• Directors and staff, including specific mentions of Nhi, Kathleen, Kerri, and Benjie, are appreciated for their friendliness, caring nature, and helpfulness.
• Communication with the director is highlighted as very good, with a particular emphasis on patience and care for residents.
• The community is described as tight-knit with caring staff, creating a warm and welcoming environment.
• Westmont is commended for its competitive pricing, well-appointed apartments, and cozy courtyards with nice views.
• The facility is noted for its cleanliness, presentability, and the high level of care provided to residents.
• Staff members, including the cleaning team, are recognized for their respectfulness, quick response to concerns, and compassion.

Negative Reviews:

• Some reviews criticize the administrators and service quality, stating that the care does not match the high cost.
• Unprofessional caregivers and staff, along with cleanliness issues and unpleasant odors, are mentioned as significant concerns.
• The overall experience for some families has been disappointing, with expectations for higher quality care not being met.
• Issues with charges after an inability to move in, and a lack of support in such situations, have been reported.

Mixed Feedback:

• While there are several positive reviews highlighting the caring nature of the staff and the quality of the facility, there are also significant concerns regarding service quality, professionalism, and cleanliness.