Westmont Of Fresno

Reviews of senior living facilities show a mix of experiences, ranging from highly positive to deeply negative. Some reviewers praise the professionalism, friendliness, and passion of the staff, highlighting the care and attention given to residents. They describe the facilities as beautiful and welcoming, with great community leadership and a caring atmosphere that makes both residents and their families feel at home. Positive experiences also include efficient and caring moving services, amazing community contributions, and an overall sense of a supportive environment for both residents and staff.

However, there are significant concerns raised by other reviewers, including long wait times for assistance, high staff turnover, and allegations of negligence and unprofessional behavior. Some reviews describe the meals as unsatisfactory and point out issues with management and specific staff members, suggesting a lack of compassion and professionalism. Concerns about the quality of care in the memory care units, particularly with the change in activity directors, have been noted, with some family members feeling that their loved ones are not receiving the attention and stimulation they need.

There are also reports of unprofessional conduct by the business office manager and criticisms of the new management team, accusing them of prioritizing appearances over genuine care. Despite these criticisms, some reviews acknowledge recent improvements under new ownership, noting more skilled and compassionate care, and a more welcoming and engaging environment for residents.

In summary, while some reviews highlight a caring and professional environment that residents and their families appreciate, others raise serious concerns about the quality of care, management, and staff behavior. Prospective residents and their families may want to consider these mixed reviews carefully and conduct thorough research before making a decision.