Westmont Of Brentwood

Reviews of the senior living facility present a mixed picture, with some expressing significant concerns while others share positive experiences. A number of reviews criticize the management and care quality, particularly under new leadership, citing issues such as lack of regard for resident safety, poor communication, and unprofessional behavior from the director. Concerns about elder abuse not being addressed, and residents being unfairly treated or evicted have been highlighted. Additionally, there are complaints about the facility's handling of COVID-19, including inadequate compensation for staff and restrictions on residents' freedoms, such as not allowing food in rooms or assistance with pets.

On the other hand, several reviews praise the facility for its service, cleanliness, and the caring nature of its staff. Positive experiences include the attentive and loving care provided to residents, a variety of activities and amenities, and the quality of food. Some reviewers specifically commend the facility for its efforts during the pandemic, such as facilitating window and Zoom visits, and ensuring residents' comfort and well-being despite challenging circumstances.

There are also mentions of a hostile work environment for employees, with reports of bullying and fear of retaliation. However, some reviews acknowledge recent improvements and express hope for continued positive changes under new management.

Overall, while there are serious concerns raised by some, others have had very positive experiences at the facility. Prospective residents and their families may want to consider these varied perspectives and possibly visit the facility to form their own opinions.