Westminster Memory Care Of Decatur

Positive Reviews:

• Many reviewers praise the facility for its excellent care, clean environment, and professional management.
• Staff members, including the nursing director and the executive director, express pride in their work and the compassionate care provided to residents.
• Activities and interactions between staff and residents are highlighted as key strengths, creating a family-like atmosphere.
• Several reviews mention the facility being a beautiful, welcoming place that feels like home, with a great family atmosphere and wonderful care for all residents.
• One reviewer specifically appreciated how their mother was treated with respect, kindness, and became part of the staff's family.

Negative Reviews:

• One review criticizes the facility for poor handling of a resident refusing medication, leading to hospitalization and subsequent death.
• Another reviewer had a negative experience regarding the treatment of their family member and the staff's attitude, describing it as the worst they've encountered.
• Complaints about the staff's responsiveness and care quality in difficult situations were mentioned, including dissatisfaction with how a family was treated on a challenging day.

Mixed Feedback:

• While many reviews are overwhelmingly positive, praising the staff's dedication and the facility's environment, there are critical voices concerning specific incidents and the handling of complex care needs.
• The facility is encouraged to address these concerns directly to maintain its reputation and ensure all residents receive the highest level of care.