Westgate Village

Reviews of the senior living community present a mixed picture, with some residents and visitors expressing dissatisfaction while others praise the facility and staff.

• Concerns have been raised about the lack of services such as apartment cleaning, meal provision, and maintenance issues like sporadic hot water and cleanliness of communal areas. Additionally, there are complaints about extra charges and a bed bug problem.
• Some reviewers have criticized the management for being lacking and not providing a satisfactory living experience.
• On the positive side, many reviews highlight the warm and welcoming staff, modern accommodations, and a variety of amenities. The environment is described as new, inviting, and very clean, with a special mention of the friendly and informative staff.
• Several reviewers have specifically praised the community for making residents feel welcome and at home, with one noting the facility as a "little piece of Heaven."
• The community is commended for its beautiful building and the difference made by the wonderful staff and residents. The dining experience is also highlighted as a positive aspect, with delicious food being served.
• Some reviews mention the helpfulness of specific staff members in facilitating smooth transitions for new residents and their families, making them feel like family.
• One detailed review appreciates the facility's location in Glendale, Arizona, and its modern, fresh, and vibrant atmosphere, likening it to a health resort. However, it also mentions a transitional phase affecting services like daily bus services.

Overall, while there are areas of concern that need addressing, many residents and their families have had positive experiences at the community, highlighting the staff's dedication and the facility's amenities and environment.