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Westgate Hills Rehab & Healthcare Ctr
10 N. Rock Glen Road, Baltimore, MD 21229
For Pricing & Availability
(800) 780-8101To Reach a Resident
(410) 646-2100Estimated Pricing
Price Comparison
Westgate Hills Rehab & Healthcare Ctr Description
Westgate Hills Rehab & Healthcare Ctr is a community that offers nursing care, respite care, skilled nursing and rehabilitation and is located in the town of Catonsville, Maryland. Residents who live at the facility are able to choose from a range of studio and semi-private or share or companion room layouts.
The community has an average rating of 7.6 out of 10 making it the 52nd highest rated community in the city out of 93 communities. See more information on reviews.
The Nursing Home at this community has a 2 star rating out of 5 stars from the Centers for Medicare & Medicaid Services. To see more information from CMS you can check out the report here.
To find information about the surrounding area including weather, crime, health facilities, parks, and more you can explore the neighborhood here.
For pricing & availability call (800) 780-8101
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Care Types at Community
This community offers the following types of care
Nursing Home
Nursing Homes provide a nurturing environment offering round-the-clock care, personalized support, and community activities for seniors needing assistance with daily living.
View other Nursing Home communities in Baltimore
Skilled Nursing
Skilled nursing provides 24/7 medical care and support by licensed professionals for seniors needing continuous healthcare assistance.
View other Skilled Nursing communities in Baltimore
Review Summary
The following is an AI generated summary of the reviews of the community from across the web.
Reviews for Westgate Hills show a mix of experiences. Some guests have praised the facility for its caring and compassionate staff, particularly highlighting the Activities Department, nursing staff, and specific individuals for their exceptional support during their stay. Many have noted the positive impact of the rehab team, the cleanliness of the facility, and the quality of care provided.
However, there are also several concerning reports of neglect, unprofessional behavior, and inadequate care. Some reviews mention patients being ignored, poor hygiene, lack of supplies, and instances where the call bell was not responded to in a timely manner. There are also complaints about the facility being short-staffed, which has led to patients not receiving the necessary care and attention.
While some residents have had great rehabilitation experiences, thanking the staff for their dedication and hard work, others have expressed dissatisfaction with the initial quality of service, though it improved after communicating with management. There are also mentions of the facility being welcoming and offering a variety of amenities and activities that residents enjoyed.
Overall, the reviews suggest that while Westgate Hills has the potential to provide excellent care and rehabilitation services, there are significant areas that need improvement, particularly in terms of staff responsiveness and patient care quality.
Reviews
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Westgate Hills Rehab & Healthcare Ctr Videos
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Health
Services
Activities
Community Amenities
Room Amenities
Dining
Information from Centers for Medicare & Medicaid Services
Nursing Home Ratings
Overall rating: 2
Health inspection rating: 2
Staffing rating: 2
Quality measure rating: 4
Long-term quality measure rating:
3
Short-term quality measure rating:
5
Nursing Home Overview
Participation
date: Oct. 15, 1996
Ownership type: For Profit
Provider
type: Medicare and Medicaid
Nursing home capacity: 120
Total current residents: 111
Facility is located in a hospital: No
Automatic sprinkler system: Yes
Resident and family council: Resident
Facility Incident, Complaints and Fines
Number of
facility
incidents: 2
Number of
substantiated complaints: 7
Number of payment denials: 0
Number of fines: 0
Total cost of fines: $0
The Centers for Medicare & Medicaid Services give each Nursing Home a Star Rating from 1-5 with 5 being the highest.
The graph below shows information from this Nursing Home as well as State and National averages over time.
Use the dropdown below to view each data pointThe Centers for Medicare & Medicaid Services gather information about the number of hours of care provided on average to each resident each day by staff as well as the turnover of staff.
The graph below shows information from this Nursing Home as well as State and National averages over time.
Use the dropdown below to view each data pointThe Centers for Medicare & Medicaid Services tracks information around emergency department and hospital visits for residents of Nursing Homes.
The graph below shows information from this Nursing Home as well as State and National averages over time.
Use the dropdown below to view each data pointThe Centers for Medicare & Medicaid Services tracks information around quality measures for residents of Nursing Homes.
The graph below shows information from this Nursing Home as well as State and National averages over time.
Use the dropdown below to view each data pointThe Centers for Medicare & Medicaid Services tracks information around COVID-19 vaccination rates of Nursing Home residents and staff members.
The graph below shows information from this Nursing Home as well as State and National averages over time.
Use the dropdown below to view each data pointHealth and Fire Safety Deficiencies
The Center for Medicare and Medicaid report health and fire safety deficiencies. Some of these deficiencies are more severe than others. The following table shows different levels of severity.
Scope | |||
---|---|---|---|
Severity of Deficiency | Isolated | Pattern | Widespread |
Immediate jeopardy to resident health or safety | J | K | L |
Actual harm that is not immediate jeopardy | G | H | I |
No actual harm with potential for more than minimal harm that is not immediate jeopardy | D | E | F |
No actual harm with potential for minimal harm | A | B | C |
Fire Safety Deficiencies
Survey Date | Correction Date | Letter | Category | Description |
---|---|---|---|---|
2020-08-28 | 2020-09-25 | D | Egress Deficiencies | Keep aisles, corridors, and exits free of obstruction in case of emergency. |
2020-08-28 | 2020-09-25 | E | Egress Deficiencies | Have stairways and smokeproof enclosures used as exits that meet safety requirements. |
2020-08-28 | 2020-09-25 | E | Smoke Deficiencies | Install corridor and hallway doors that block smoke. |
2020-08-28 | 2020-09-25 | D | Miscellaneous Deficiencies | To conduct inspection, testing and maintenance of fire doors by qualified individuals. |
2018-10-29 | 2018-12-03 | F | Egress Deficiencies | Meet other general requirements. |
2018-10-29 | 2018-12-03 | F | Egress Deficiencies | Keep aisles, corridors, and exits free of obstruction in case of emergency. |
2018-10-29 | 2018-12-03 | D | Egress Deficiencies | Have stairways and smokeproof enclosures used as exits that meet safety requirements. |
2018-10-29 | 2018-12-03 | D | Egress Deficiencies | Install proper backup exit lighting. |
2018-10-29 | 2018-12-03 | E | Services Deficiencies | Have properly installed electrical wiring and gas equipment. |
2018-10-29 | 2018-12-03 | F | Gas, Vacuum, and Electrical Systems Deficiencies | Have generator or other power source capable of supplying service within 10 seconds. |
2018-10-29 | 2018-12-03 | D | Gas, Vacuum, and Electrical Systems Deficiencies | Have proper medical gas storage and administration areas. |
Health Safety Deficiencies
Survey Date | Correction Date | Letter | Category | Description |
---|---|---|---|---|
2020-02-28 | 2020-03-31 | D | Resident Rights Deficiencies | Reasonably accommodate the needs and preferences of each resident. |
2020-02-28 | 2020-03-31 | D | Resident Rights Deficiencies | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. |
2020-02-28 | 2020-03-31 | D | Freedom from Abuse, Neglect, and Exploitation Deficiencies | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. |
2020-02-28 | 2020-03-31 | D | Resident Assessment and Care Planning Deficiencies | Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months. |
2020-02-28 | 2020-03-31 | D | Resident Assessment and Care Planning Deficiencies | Ensure each resident receives an accurate assessment. |
2020-02-28 | 2020-03-31 | D | Resident Assessment and Care Planning Deficiencies | Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted |
2020-02-28 | 2020-03-31 | D | Resident Assessment and Care Planning Deficiencies | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. |
2020-02-28 | 2020-03-31 | D | Quality of Life and Care Deficiencies | Provide appropriate treatment and care according to orders, resident’s preferences and goals. |
2020-02-28 | 2020-03-31 | D | Quality of Life and Care Deficiencies | Provide enough food/fluids to maintain a resident's health. |
2020-02-28 | 2020-03-31 | D | Quality of Life and Care Deficiencies | Provide safe, appropriate pain management for a resident who requires such services. |
2020-02-28 | 2020-03-31 | D | Nursing and Physician Services Deficiencies | Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being. |
2020-02-28 | 2020-03-31 | D | Nursing and Physician Services Deficiencies | Post nurse staffing information every day. |
2020-02-28 | 2020-03-31 | D | Pharmacy Service Deficiencies | Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures. |
2020-02-28 | 2020-03-31 | D | Pharmacy Service Deficiencies | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. |
2020-02-28 | 2020-03-31 | D | Administration Deficiencies | Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations and emergencies. |
2020-02-28 | 2020-03-31 | D | Resident Assessment and Care Planning Deficiencies | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. |
2020-02-28 | 2020-03-31 | D | Environmental Deficiencies | Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public. |
2021-12-28 | 2022-02-11 | B | Resident Rights Deficiencies | Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights. |
2021-12-28 | 2022-02-11 | B | Resident Rights Deficiencies | Prepare residents for a safe transfer or discharge from the nursing home. |
2018-08-09 | 2018-09-18 | D | Resident Rights Deficiencies | Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive. |
2018-08-09 | 2018-09-18 | D | Resident Rights Deficiencies | Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights. |
2018-08-09 | 2018-09-18 | D | Resident Assessment and Care Planning Deficiencies | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. |
2018-08-09 | 2018-09-18 | E | Resident Assessment and Care Planning Deficiencies | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. |
2018-08-09 | 2018-09-18 | E | Quality of Life and Care Deficiencies | Provide appropriate treatment and care according to orders, resident’s preferences and goals. |
2018-08-09 | 2018-09-18 | D | Quality of Life and Care Deficiencies | Assist a resident in gaining access to vision and hearing services. |
2018-08-09 | 2018-09-18 | D | Quality of Life and Care Deficiencies | Provide appropriate pressure ulcer care and prevent new ulcers from developing. |
2018-08-09 | 2018-09-18 | D | Quality of Life and Care Deficiencies | Provide appropriate foot care. |
2018-08-09 | 2018-09-18 | D | Quality of Life and Care Deficiencies | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. |
2018-08-09 | 2018-09-18 | D | Quality of Life and Care Deficiencies | Provide enough food/fluids to maintain a resident's health. |
2018-08-09 | 2018-09-18 | D | Quality of Life and Care Deficiencies | Provide the appropriate treatment and services to a resident who displays or is diagnosed with mental disorder or psychosocial adjustment difficulty, or who has a history of trauma and/or post-traumatic stress disorder. |
2018-08-09 | 2018-09-18 | E | Pharmacy Service Deficiencies | Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures. |
2018-08-09 | 2018-09-18 | D | Pharmacy Service Deficiencies | Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited. |
2018-08-09 | 2018-09-18 | D | Administration Deficiencies | Provide timely, quality laboratory services/tests to meet the needs of residents. |
2018-08-09 | 2018-09-18 | D | Quality of Life and Care Deficiencies | Provide or obtain dental services for each resident. |
2018-08-09 | 2018-09-18 | D | Quality of Life and Care Deficiencies | Provide or get specialized rehabilitative services as required for a resident. |
2018-08-09 | 2018-09-18 | D | Resident Assessment and Care Planning Deficiencies | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. |
2021-02-10 | 2021-03-07 | D | Freedom from Abuse, Neglect, and Exploitation Deficiencies | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. |
2021-02-10 | 2021-03-07 | D | Environmental Deficiencies | Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public. |
2020-09-22 | 2020-10-19 | D | Resident Assessment and Care Planning Deficiencies | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. |
2020-09-22 | 2020-10-19 | D | Resident Assessment and Care Planning Deficiencies | Ensure services provided by the nursing facility meet professional standards of quality. |
2020-09-22 | 2020-10-19 | D | Quality of Life and Care Deficiencies | Provide care and assistance to perform activities of daily living for any resident who is unable. |
2020-09-22 | 2020-10-19 | E | Quality of Life and Care Deficiencies | Provide appropriate treatment and care according to orders, resident’s preferences and goals. |
2020-09-22 | 2020-10-19 | E | Quality of Life and Care Deficiencies | Provide appropriate pressure ulcer care and prevent new ulcers from developing. |
2020-09-22 | 2020-10-19 | D | Nursing and Physician Services Deficiencies | Ensure the resident's doctor reviews the resident's care, writes, signs and dates progress notes and orders, at each required visit. |
2020-09-22 | 2020-10-19 | D | Nursing and Physician Services Deficiencies | Ensure that the resident and his/her doctor meet face-to-face at all required visits. |
2020-09-22 | 2020-10-19 | D | Pharmacy Service Deficiencies | Ensure each resident’s drug regimen must be free from unnecessary drugs. |
2020-09-22 | 2020-10-19 | E | Resident Assessment and Care Planning Deficiencies | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. |
2017-05-26 | 2017-07-25 | E | Resident Rights Deficiencies | Give residents a notice of rights, rules, services and charges. |
2017-05-26 | 2017-07-25 | E | Freedom from Abuse, Neglect, and Exploitation Deficiencies | Protect each resident from all abuse, physical punishment, and involuntary separation from others. |
2017-05-26 | 2017-07-25 | D | Freedom from Abuse, Neglect, and Exploitation Deficiencies | 1) Hire only people with no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents. |
2017-05-26 | 2017-07-25 | D | Resident Rights Deficiencies | Provide care for residents in a way that maintains or improves their dignity and respect in full recognition of their individuality. |
2017-05-26 | 2017-07-25 | D | Resident Rights Deficiencies | Ensure residents have the right to have a choice over activities, their schedules, and health care according to their interests, assessments, and plans of care. |
2017-05-26 | 2017-07-25 | D | Resident Assessment and Care Planning Deficiencies | Conduct initial and periodic assessments of each resident's functional capacity. |
2017-05-26 | 2017-07-25 | E | Quality of Life and Care Deficiencies | Provide necessary care and services to maintain or improve the highest well being of each resident . |
2017-05-26 | 2017-07-25 | D | Pharmacy Service Deficiencies | Ensure that each resident's 1) entire drug/medication regimen is free from unnecessary drugs; and 2) is managed and monitored to achieve highest level of well-being. |
2017-05-26 | 2017-07-25 | E | Pharmacy Service Deficiencies | Ensure that residents are safe from serious medication errors. |
2017-05-26 | 2017-07-25 | E | Nutrition and Dietary Deficiencies | Store, cook, and serve food in a safe and clean way. |
2017-05-26 | 2017-07-25 | D | Pharmacy Service Deficiencies | At least once a month, have a licensed pharmacist review each resident's medication(s) and report any irregularities to the attending doctor. |
2017-05-26 | 2017-07-25 | D | Pharmacy Service Deficiencies | Maintain drug records and properly mark/label drugs and other similar products according to accepted professional standards. |
2017-05-26 | 2017-07-25 | D | Environmental Deficiencies | Have a program that investigates, controls and keeps infection from spreading. |
2017-05-26 | 2017-07-25 | D | Administration Deficiencies | Employ or obtain outside professional resources to provide services in the nursing home when the facility does not employ a qualified professional to furnish a required service. |
2017-05-26 | 2017-07-25 | E | Administration Deficiencies | Give or get quality laboratory services/tests in a timely manner to meet the needs of residents. |
2017-05-26 | 2017-07-25 | E | Administration Deficiencies | Provide or obtain laboratory services only when ordered by the attending physician. |
2017-05-26 | 2017-07-25 | E | Administration Deficiencies | Quickly tell the resident's doctor the results of laboratory tests. |
2017-05-26 | 2017-07-25 | D | Administration Deficiencies | Give or get x-rays and other tests in a timely manner to meet the needs of residents. |
2017-05-26 | 2017-07-25 | D | Administration Deficiencies | Tell the attending physician the results of x-rays and other tests, in a timely manner. |
2017-05-26 | 2017-07-25 | F | Administration Deficiencies | Have a detailed, written plan for disasters and emergencies, such as fire, severe weather, and missing residents. |
What is in the Neighborhood
- The closest city is Catonsville which is 1.8 miles away and has a population of 41,567 (mid sized town).
- The average income is $43,698, which is very low compared to other zip codes.
- Weather
- High Temperature: 82
- Low Temperature: 36
- Average Temperature: 59.2
- Day Breakdown: The area gets 161 days of rain, 16 days of snow and 186 days of sun
- Precipitation: 2.6 inches a year
- The median age is 34.7 years old, average compared to other cities.
- 4.75% of the population are Veterans which is a average percentage of Veterans compared to other cities.
- 8.02% of the population are Foreign-born which is a low percentage of Foreign-born compared to other cities.
- The population is 1% American Indian and Alaska Native, 3% Asian, 59% Black or African-American, 4% Hispanic or Latino, and 31% White.
- The crime rate is 8.62 per 100 people which is very high compared to other cities.
- Violent Crime: 3.02 incidents per 100 people
- Property Crime: 4.52 incidents per 100 people
- Drug-Related Crime: 0.5 incidents per 100 people
Click the button above to explore the neighborhood
Supermarkets
Giant Food
0.8 miles awayShopper's Food Warehouse
1.0 miles awayGiant Foods
1.2 miles awayGW Supermarket
1.2 miles awayWeis
1.5 miles awayNone Found
Bus Stations
Frederick Avenue & Atholwood Lane Opposite Westbound
0.1 miles awayFrederick Avenue & Chapelgate Lane Eastbound
0.2 miles awayFrederick Road & Boswell Road Westbound
0.2 miles awayNorth Bend Road & West Baltimore Middle School
0.3 miles awayFrederick Avenue & Long Island Avenue Eastbound
0.3 miles awayBanks
BB&T
0.9 miles awayM&T Bank
1.2 miles awayNorthwest Savings Bank
1.5 miles awayM&T
1.6 miles awayWells Fargo
1.6 miles awayHospitals
Former Gundry/Glass Hospital (Grand Gundry Sanitarium)
0.2 miles awaySpring Grove Hospital Center
1.3 miles awaySaint Agnes Hospital
1.5 miles awayUniversity of Maryland Rehabilitation & Orthopaedic Institute
1.9 miles awayGrace Medical Center
2.8 miles awayPharmacies
Catonsville Pharmacy
1.0 miles awayWalgreens
1.0 miles awayGiant Food
1.2 miles awayCVS Pharmacy
1.3 miles awayRite Aid
1.5 miles awayDentists
Dental Dreams
0.9 miles awayHyung Kim, DDS
2.4 miles awayTodays Dental Associates
2.9 miles awayThe Lab by L. Jones
4.5 miles awayInner Harbor Dental Associates
4.6 miles awayParks
Uplands Park
0.4 miles awayYale Heights
0.5 miles awayWestgate Park at North Bend
0.5 miles awayUplands
0.7 miles awaySaint Charles Park
0.7 miles awayPlaces of Worship
St. John's Church
8.3 miles awayShopping
Security Square Mall
3.0 miles awayMondawmin Mall
3.3 miles awayCharles Plaza
4.6 miles awayLight Street Pavilion (Harbor Place)
4.8 miles awayThe Gallery at Harborplace
4.8 miles awayCulture
Thomas-Rice Auditorium
1.7 miles awayJames Weldon Johnson Auditorium Building
2.9 miles awayBlack Cherry Puppet Theater
3.5 miles awayUpton Cultural Center
4.0 miles awayThe Hippodrome Theatre at the France-Merrick Performing Arts Center
4.3 miles awayRestaurants
Kimmy's Soul Food
1.0 miles awayChina Kitchen
1.2 miles awayLedo Pizza
1.2 miles awayUrban Bar-B-Que
1.2 miles awayIHOP
1.2 miles awayGet exact pricing & check availability
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