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Westford House
3 Park Drive, Westford, MA 01886
For Pricing & Availability
(800) 780-8101To Reach a Resident
(978) 392-1144Estimated Pricing
Price Comparison
Westford House Description
Westford House is a community that offers skilled nursing and rehabilitation and is located in the town of Westford, Massachusetts and is part of the Genesis HealthCare network of communities. Residents who live at the facility are able to choose from a range of room layouts.
The community has an average rating of 7.6 out of 10 making it the 2nd highest rated community in the city out of 2 communities. See more information on reviews.
The Nursing Home at this community has a 1 star rating out of 5 stars from the Centers for Medicare & Medicaid Services. To see more information from CMS you can check out the report here.
To find information about the surrounding area including weather, crime, health facilities, parks, and more you can explore the neighborhood here.
For pricing & availability call (800) 780-8101
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Care Types at Community
This community offers the following types of care
Skilled Nursing
Skilled nursing provides 24/7 medical care and support by licensed professionals for seniors needing continuous healthcare assistance.
View other Skilled Nursing communities in Westford
Review Summary
The following is an AI generated summary of the reviews of the community from across the web.
Reviews of Westford House have shown a mix of experiences, with many highlighting the caring and professional nature of the staff and the quality of care provided to residents. Positive comments include appreciation for the long-term team's genuine care, the clean and professionally run facility, and the warm welcome and support provided to new residents and their families. Many reviewers have expressed satisfaction with the rehabilitation services, the attentive and compassionate staff, and the overall environment that contributed to their loved ones' well-being.
However, some reviews have raised concerns about the facility, including complaints about staff behavior, lack of adequate pain management, and issues with cleanliness and maintenance. There were also mentions of insufficient staffing leading to delayed responses to residents' needs. A few reviewers have had negative experiences regarding the management and the quality of care, suggesting room for improvement in these areas.
Despite the criticisms, many families have shared heartfelt thanks for the care and compassion shown to their loved ones, highlighting successful rehabilitation stories and the positive impact of the staff's dedication. The facility has been recommended by several reviewers for its services, including rehab, long-term care, and the specialized Alzheimer's Unit.
Overall, while Westford House has received some negative feedback, the majority of reviews praise the facility for its caring staff, clean environment, and the quality of care provided, making it a place many would recommend to others.
Reviews
My mother was a resident for several years before she died. The death certificate lists gangrene of the feet as immediate cause of death. The severity of the wounds was not noted until she went on hospice and was evaluated by the nurse. I had the funeral home take photos and they are devastating to look at.
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Health
Services
Activities
Community Amenities
Room Amenities
Dining
Transportation
Pet
Information from Centers for Medicare & Medicaid Services
Nursing Home Ratings
Overall rating: 1
Health inspection rating: 1
Staffing rating: 2
Quality measure rating: 1
Long-term quality measure rating:
1
Short-term quality measure rating:
1
Nursing Home Overview
Participation
date: July 27, 1993
Ownership type: For Profit
Provider
type: Medicare and Medicaid
Nursing home capacity: 123
Total current residents: 99
Facility is located in a hospital: No
Automatic sprinkler system: Yes
Resident and family council: Resident
Facility Incident, Complaints and Fines
Number of
facility
incidents: 0
Number of
substantiated complaints: 1
Number of payment denials: 0
Number of fines: 3
Total cost of fines: $67065
The Centers for Medicare & Medicaid Services give each Nursing Home a Star Rating from 1-5 with 5 being the highest.
The graph below shows information from this Nursing Home as well as State and National averages over time.
Use the dropdown below to view each data pointThe Centers for Medicare & Medicaid Services gather information about the number of hours of care provided on average to each resident each day by staff as well as the turnover of staff.
The graph below shows information from this Nursing Home as well as State and National averages over time.
Use the dropdown below to view each data pointThe Centers for Medicare & Medicaid Services tracks information around emergency department and hospital visits for residents of Nursing Homes.
The graph below shows information from this Nursing Home as well as State and National averages over time.
Use the dropdown below to view each data pointThe Centers for Medicare & Medicaid Services tracks information around quality measures for residents of Nursing Homes.
The graph below shows information from this Nursing Home as well as State and National averages over time.
Use the dropdown below to view each data pointThe Centers for Medicare & Medicaid Services tracks information around COVID-19 vaccination rates of Nursing Home residents and staff members.
The graph below shows information from this Nursing Home as well as State and National averages over time.
Use the dropdown below to view each data pointHealth and Fire Safety Deficiencies
The Center for Medicare and Medicaid report health and fire safety deficiencies. Some of these deficiencies are more severe than others. The following table shows different levels of severity.
| Scope | |||
|---|---|---|---|
| Severity of Deficiency | Isolated | Pattern | Widespread |
| Immediate jeopardy to resident health or safety | J | K | L |
| Actual harm that is not immediate jeopardy | G | H | I |
| No actual harm with potential for more than minimal harm that is not immediate jeopardy | D | E | F |
| No actual harm with potential for minimal harm | A | B | C |
Fire Safety Deficiencies
| Survey Date | Correction Date | Letter | Category | Description |
|---|---|---|---|---|
| 2023-02-14 | 2023-03-02 | F | Smoke Deficiencies | Have an enclosure around a vertical opening shaft. |
| 2023-02-14 | 2023-03-02 | F | Smoke Deficiencies | Inspect, test, and maintain automatic sprinkler systems. |
| 2023-02-14 | 2023-03-02 | F | Gas, Vacuum, and Electrical Systems Deficiencies | Ensure proper usage of power strips and extension cords. |
| 2021-05-26 | 2021-06-30 | F | Miscellaneous Deficiencies | Have simulated fire drills held at unexpected times. |
| 2019-05-29 | 2019-06-14 | C | Gas, Vacuum, and Electrical Systems Deficiencies | Have generator or other power source capable of supplying service within 10 seconds. |
Health Safety Deficiencies
| Survey Date | Correction Date | Letter | Category | Description |
|---|---|---|---|---|
| 2023-07-24 | nan | E | Infection Control Deficiencies | Provide and implement an infection prevention and control program. |
| 2023-02-07 | 2023-03-02 | B | Resident Rights Deficiencies | Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered. |
| 2023-02-07 | 2023-03-02 | D | Resident Assessment and Care Planning Deficiencies | Ensure each resident receives an accurate assessment. |
| 2023-02-07 | 2023-03-02 | E | Resident Assessment and Care Planning Deficiencies | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. |
| 2023-02-07 | 2023-03-02 | D | Quality of Life and Care Deficiencies | Provide appropriate treatment and care according to orders, resident’s preferences and goals. |
| 2023-02-07 | 2023-03-14 | G | Quality of Life and Care Deficiencies | Provide appropriate pressure ulcer care and prevent new ulcers from developing. |
| 2023-02-07 | 2023-03-02 | D | Quality of Life and Care Deficiencies | Provide safe, appropriate dialysis care/services for a resident who requires such services. |
| 2023-02-07 | 2023-03-02 | E | Nursing and Physician Services Deficiencies | Observe each nurse aide's job performance and give regular training. |
| 2023-02-07 | 2023-03-02 | E | Pharmacy Service Deficiencies | Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures. |
| 2023-02-07 | 2023-03-02 | D | Pharmacy Service Deficiencies | Ensure each resident’s drug regimen must be free from unnecessary drugs. |
| 2023-02-07 | 2023-03-14 | D | Nutrition and Dietary Deficiencies | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. |
| 2023-02-07 | 2023-03-02 | E | Administration Deficiencies | Have the Quality Assessment and Assurance group have the required members and meet at least quarterly |
| 2023-02-07 | 2023-03-14 | F | Infection Control Deficiencies | Provide and implement an infection prevention and control program. |
| 2023-02-07 | 2023-03-02 | E | Nursing and Physician Services Deficiencies | Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention. |
| 2022-03-01 | 2022-04-22 | D | Resident Assessment and Care Planning Deficiencies | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. |
| 2022-03-01 | 2022-04-22 | D | Quality of Life and Care Deficiencies | Provide appropriate treatment and care according to orders, resident’s preferences and goals. |
| 2021-05-13 | 2021-06-10 | D | Resident Rights Deficiencies | Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. |
| 2021-05-13 | 2021-06-10 | D | Resident Rights Deficiencies | Properly hold, secure, and manage each resident's personal money which is deposited with the nursing home. |
| 2021-05-13 | 2021-06-10 | E | Resident Rights Deficiencies | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. |
| 2021-05-13 | 2021-06-10 | E | Freedom from Abuse, Neglect, and Exploitation Deficiencies | Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment. |
| 2021-05-13 | 2021-06-10 | D | Freedom from Abuse, Neglect, and Exploitation Deficiencies | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. |
| 2021-05-13 | 2021-06-10 | D | Freedom from Abuse, Neglect, and Exploitation Deficiencies | Respond appropriately to all alleged violations. |
| 2021-05-13 | 2021-06-10 | D | Resident Assessment and Care Planning Deficiencies | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. |
| 2021-05-13 | 2021-06-10 | E | Quality of Life and Care Deficiencies | Provide care and assistance to perform activities of daily living for any resident who is unable. |
| 2021-05-13 | 2021-06-10 | D | Quality of Life and Care Deficiencies | Provide appropriate pressure ulcer care and prevent new ulcers from developing. |
| 2021-05-13 | 2021-06-10 | D | Quality of Life and Care Deficiencies | Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections. |
| 2021-05-13 | 2021-06-10 | D | Quality of Life and Care Deficiencies | Provide the appropriate treatment and services to a resident who displays or is diagnosed with mental disorder or psychosocial adjustment difficulty, or who has a history of trauma and/or post-traumatic stress disorder. |
| 2021-05-13 | 2021-06-10 | D | Quality of Life and Care Deficiencies | Provide or obtain dental services for each resident. |
| 2021-05-13 | 2021-06-10 | F | Nutrition and Dietary Deficiencies | Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature. |
| 2021-05-13 | 2021-06-10 | F | Nutrition and Dietary Deficiencies | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. |
| 2021-05-13 | 2021-06-10 | E | Infection Control Deficiencies | Provide and implement an infection prevention and control program. |
| 2021-05-13 | 2021-06-10 | D | Environmental Deficiencies | Regularly inspect all bed frames, mattresses, and bed rails (if any) for safety; and all bed rails and mattresses must attach safely to the bed frame. |
| 2020-10-29 | 2020-11-06 | D | Infection Control Deficiencies | Perform COVID19 testing on residents and staff. |
| 2020-10-21 | 2020-11-08 | E | Infection Control Deficiencies | Provide and implement an infection prevention and control program. |
| 2020-10-15 | 2020-11-01 | D | Infection Control Deficiencies | Provide and implement an infection prevention and control program. |
| 2020-10-14 | 2020-12-18 | D | Resident Assessment and Care Planning Deficiencies | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. |
| 2020-10-14 | 2020-12-18 | D | Quality of Life and Care Deficiencies | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. |
| 2019-04-09 | 2019-05-23 | D | Resident Rights Deficiencies | Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. |
| 2019-04-09 | 2019-05-23 | D | Resident Rights Deficiencies | Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights. |
| 2019-04-09 | 2019-05-23 | D | Resident Rights Deficiencies | Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave. |
| 2019-04-09 | 2019-05-23 | D | Resident Assessment and Care Planning Deficiencies | Ensure each resident receives an accurate assessment. |
| 2019-04-09 | 2019-05-23 | D | Resident Assessment and Care Planning Deficiencies | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. |
| 2019-04-09 | 2019-05-23 | D | Resident Assessment and Care Planning Deficiencies | Ensure services provided by the nursing facility meet professional standards of quality. |
| 2019-04-09 | 2019-05-23 | H | Quality of Life and Care Deficiencies | Provide enough food/fluids to maintain a resident's health. |
| 2019-04-09 | 2019-05-23 | E | Nursing and Physician Services Deficiencies | Ensure that the resident and his/her doctor meet face-to-face at all required visits. |
| 2019-04-09 | 2019-05-23 | D | Nursing and Physician Services Deficiencies | Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being. |
| 2019-04-09 | 2019-05-23 | D | Nursing and Physician Services Deficiencies | Observe each nurse aide's job performance and give regular training. |
| 2019-04-09 | 2019-05-23 | D | Pharmacy Service Deficiencies | Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures. |
| 2019-04-09 | 2019-05-23 | D | Nutrition and Dietary Deficiencies | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. |
| 2019-04-09 | 2019-05-23 | E | Freedom from Abuse, Neglect, and Exploitation Deficiencies | Give their staff education on dementia care, and what abuse, neglect, and exploitation are; and how to report abuse, neglect, and exploitation. |
Fines
| Fine Date | Fine Amount |
|---|---|
| 2017-11-01 | $11,703 |
| 2017-11-01 | $5,597 |
| 2019-04-09 | $30,121 |
| 2020-02-06 | $37,278 |
| 2020-10-14 | $13,000 |
| 2021-05-13 | $9,750 |
| 2023-02-07 | $44,315 |
What is in the Neighborhood
- The closest city is Westford which is 1.6 miles away and has a population of 21,587 (small town).
- The average income is $153,921, which is very high compared to other zip codes.
- Weather
- High Temperature: 78
- Low Temperature: 30
- Average Temperature: 53.4
- Day Breakdown: The area gets 123 days of rain, 34 days of snow and 206 days of sun
- Precipitation: 1.8 inches a year
- The crime rate is 0.91 per 100 people which is very low compared to other cities.
- Violent Crime: 0.13 incidents per 100 people
- Property Crime: 0.39 incidents per 100 people
- Drug-Related Crime: 0.12 incidents per 100 people
- The average life expectancy in zip code is 81.7 years old, which is very high compared to other zip codes.
- Air Quality: Good Days 165.0, Moderate Days 16.0, Unhealthy for Sensitive Groups Days 0.0, Unhealthy Days 0.0, Very Unhealthy Days 0.0, Hazardous Days 0.0
Click the button above to explore the neighborhood
Supermarkets
Market Basket
0.7 miles awayWhole Foods Market
1.0 miles awayDonelan's Supermarket
1.9 miles awayNew Oriental Supermarket
2.1 miles awayDonelan's
4.4 miles awayTransportation
Littleton/Route 495
4.3 miles awayBus Stations
Westford Regency
0.5 miles awayNashoba Corporate Center
0.7 miles awayWestford Valley Market Place
1.0 miles awayHampton Inn Technology Drive
1.4 miles awayNashoba Tech
1.5 miles awayBanks
Enterprise Bank
0.3 miles awayWorkers Credit Union
0.3 miles awayEastern Bank
0.7 miles awayJeanne D'Arc Credit Union
0.7 miles awayBank of America
0.7 miles awayHospitals
Westford Public Schools
1.5 miles awayNashoba Valley Medical Center
7.2 miles awaySolomon Mental Health Center
7.7 miles awayLowell General Hospital
7.7 miles awayEmerson Hospital
7.7 miles awayPharmacies
CVS
1.0 miles awayWalgreens
1.2 miles awayCVS Pharmacy
2.0 miles awayCVS/Pharmacy
3.8 miles awayWalmart Pharmacy
5.9 miles awayDentists
Family Dentistry
0.6 miles awayReichheld Ting Orthodontics
1.8 miles awayNashoba Family Dentists
1.9 miles awayDr. Arthur Yee, DMD
5.0 miles awayMichael Sargent Dentistry
5.1 miles awayParks
Westford Conservation
0.1 miles awayHeald Parcel
0.1 miles awayEmmet Woods MAS
0.1 miles awayBurn’s Hill Conservation Area
0.3 miles awayNashoba Brook Wildlife Sanctuary MAS
0.4 miles awayPlaces of Worship
Christ Church
18.7 miles awayFaith United Parish
19.0 miles awayFirst Parish Unitarian Universalist Church of Fitchburg
19.0 miles awayOakdale Methodist Church
21.7 miles awayShopping
Westford Post Office
0.4 miles awayForge Village Post Office
3.2 miles awayStow Shopping Plaza
8.7 miles awayBurlington Mall
12.3 miles awayThe Mall at Whitney Field
15.7 miles awayCulture
The Cannon Theatre
2.1 miles awayAmphitheater
2.8 miles awayShanklin Music Hall
5.0 miles awayEllen Theatrical
5.1 miles awayWood Theatre & Arts Center
5.4 miles awayRestaurants
Bamboo
0.3 miles awayNinety Nine Restaurant
0.7 miles awayThe Okipoke
0.7 miles awayEvviva Trattoria
0.7 miles awayBurtons Grill
0.8 miles awayGet exact pricing & check availability
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