Westfield Rehabilitation And Health Center

Reviews of Westfield senior living facility present a mixed picture, with many praising the care and professionalism of the staff, while others raise concerns about specific issues.

• Several reviewers commend the facility for its cleanliness, the professionalism of its staff, and the quality of care provided. Positive experiences highlight the staff's friendliness, helpfulness, and the exceptional care received by residents, including successful rehabilitation services and special arrangements for family visits during COVID-19 restrictions.
• One reviewer specifically praised the facility for making their loved one's last days special, noting the effort made to allow family visits and the enjoyment of favorite activities.
• Concerns were raised about communication issues, with some reviewers experiencing promises not being kept. Additionally, there were complaints about the intake process for new patients and the quality of meals provided.
• Negative experiences include reports of medication being administered late or incorrectly, inadequate responses to resident needs, and a lack of compassion from some staff members. One reviewer reported a serious concern about a staph infection acquired during a stay.
• Despite these issues, many reviewers express gratitude for the care their loved ones received, mentioning staff members by name who went above and beyond in their duties. The facility's cleanliness and the professionalism of the staff were frequently mentioned as positive aspects.

In summary, while Westfield receives high marks for its facility and many of its staff, there are significant concerns about specific aspects of care and communication that potential residents and their families should consider.