📞 Call for pricing and availability: (800) 780-8101

Westfield Center

60 East Silver Street, Westfield, MA 01085

Assisted Living Nursing Home Respite Care Skilled Nursing Rehabilitation
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For Pricing & Availability

(800) 780-8101

To Reach a Resident

(413) 562-5121

Estimated Pricing

Studio
Estimated $3,638

Price Comparison

  • Average City Price: $3,585
  • Average State Price: $3,957
  • Average National Price: $3,754


  • Westfield Center Description

    Westfield Center is a community that offers assisted living, nursing care, respite care, skilled nursing and rehabilitation and is located in the town of Westfield, Massachusetts and is part of the Genesis HealthCare network of communities. Residents who live at the facility are able to choose from a range of studio, suite and semi-private or share or companion room layouts.

    The community has an average rating of 9.3 out of 10 making it the 2nd highest rated community in the city out of 5 communities. See more information on reviews.

    The Nursing Home at this community has a 5 star rating out of 5 stars from the Centers for Medicare & Medicaid Services. To see more information from CMS you can check out the report here.

    To find information about the surrounding area including weather, crime, health facilities, parks, and more you can explore the neighborhood here.

    For pricing & availability call (800) 780-8101


    Find a Senior Community that Best Fits Your Needs


    Care Types at Community

    This community offers the following types of care

    Assisted Living

    Assisted living offers a supportive community environment with personalized care and assistance for seniors who value their independence but need help with daily activities.

    View other Assisted Living communities in Westfield

    Nursing Home

    Nursing Homes provide a nurturing environment offering round-the-clock care, personalized support, and community activities for seniors needing assistance with daily living.

    View other Nursing Home communities in Westfield

    Skilled Nursing

    Skilled nursing provides 24/7 medical care and support by licensed professionals for seniors needing continuous healthcare assistance.

    View other Skilled Nursing communities in Westfield


    Community Reviews

    9.3
    Westfield Center
    Based on My Caring Plan's proprietary scoring, including 33 reviews across the web

    Ranking

  • Ranking in City: 2 out of 5 communities in Westfield
  • Ranking in State: 88 out of 664 communities in MA
  • Facility and Grounds A

    Care A

    Staff A


    Employee Reviews

    5.4
    Genesis HealthCare
    Based on My Caring Plan's proprietary scoring, including 1256 reviews across the web

    The following insights are from employees that work in Massachusetts

    Employee Pay B

    Employee Staff B



    Review Summary

    The following is an AI generated summary of the reviews of the community from across the web.

    Positive Reviews:

    • Former employees and residents praise the facility for its welcoming and clean environment.
    • Nurses and staff are described as kind, helpful, and professional, contributing to a positive experience.
    • The rehab team and nursing staff are highly recommended for their attentive and caring approach.
    • Special mentions of the facility's efforts to celebrate personal milestones and maintain a friendly atmosphere.
    • Some reviewers highlight the facility's cleanliness and the positive energy among the staff.
    • Genesis Healthcare Westfield Center is commended for its quality care and the involvement of its administration in daily operations.

    Negative Reviews:

    • Some reviews mention issues with understaffing and limited medical supplies.
    • Concerns about the facility's physical condition and the responsiveness of the administration.
    • There are reports of patients not receiving adequate therapy and experiencing issues with personal item security.
    • A few reviewers express dissatisfaction with the quality of food and nighttime care.

    Mixed Reviews:

    • While many reviews praise the staff and cleanliness, some highlight areas needing improvement such as food quality and facility maintenance.
    • Experiences vary with some expressing complete satisfaction with the care provided and others advising caution based on their experiences.

    Overall, Westfield Center receives a mix of highly positive reviews for its staff, cleanliness, and care quality, alongside some critical feedback regarding staffing levels, facility condition, and administrative responsiveness.


    Reviews

    There are currently no reviews that were left on My Caring Plan

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    Health

    ShortStay care

    LongTerm care

    Respite care

    Palliative care

    Rehabilitation therapy

    Physical therapy


    Services

    24-hour emergency alert and response system

    Housekeeping

    Flexible visiting hours

    Interpreter services


    Activities

    Recreation activities

    Activity room

    Social services


    Community Amenities

    Beautiful Garden(s) / Courtyard(s)

    Conveniently Located

    Suburban setting

    Beauty Salon / Barber Services

    Comfortable common and lounge areas to gather with friends and family

    Alarm system to aid in the security of residents with cognitive deficits


    Room Amenities

    Private and Semi-Private Rooms

    Spacious rooms

    Private bathroom

    Fully air conditioned

    Cable Television

    Telephone


    Dining

    Dining Room

    In-room dining options

    Private dining rooms for family gatherings

    Dietary and nutrition needs management

    Family dining room


    Transportation

    Coordinated transportation



    Information from Centers for Medicare & Medicaid Services

    Nursing Home Ratings

    Overall rating: 5
    Health inspection rating: 4
    Staffing rating: 3
    Quality measure rating: 5
    Long-term quality measure rating: 5
    Short-term quality measure rating: 4


    Nursing Home Overview

    Participation date: April 17, 1990
    Ownership type: For Profit
    Provider type: Medicare and Medicaid
    Nursing home capacity: 98
    Total current residents: 63
    Facility is located in a hospital: No
    Automatic sprinkler system: Yes
    Resident and family council: Resident


    Facility Incident, Complaints and Fines

    Number of facility incidents: 0
    Number of substantiated complaints: 0
    Number of payment denials: 0
    Number of fines: 1
    Total cost of fines: $3250


    The Centers for Medicare & Medicaid Services give each Nursing Home a Star Rating from 1-5 with 5 being the highest.

    The graph below shows information from this Nursing Home as well as State and National averages over time.

    Use the dropdown below to view each data point

    The Centers for Medicare & Medicaid Services gather information about the number of hours of care provided on average to each resident each day by staff as well as the turnover of staff.

    The graph below shows information from this Nursing Home as well as State and National averages over time.

    Use the dropdown below to view each data point

    The Centers for Medicare & Medicaid Services tracks information around emergency department and hospital visits for residents of Nursing Homes.

    The graph below shows information from this Nursing Home as well as State and National averages over time.

    Use the dropdown below to view each data point

    The Centers for Medicare & Medicaid Services tracks information around quality measures for residents of Nursing Homes.

    The graph below shows information from this Nursing Home as well as State and National averages over time.

    Use the dropdown below to view each data point

    The Centers for Medicare & Medicaid Services tracks information around COVID-19 vaccination rates of Nursing Home residents and staff members.

    The graph below shows information from this Nursing Home as well as State and National averages over time.

    Use the dropdown below to view each data point

    Health and Fire Safety Deficiencies

    The Center for Medicare and Medicaid report health and fire safety deficiencies. Some of these deficiencies are more severe than others. The following table shows different levels of severity.

    Scope
    Severity of Deficiency Isolated Pattern Widespread
    Immediate jeopardy to resident health or safety J K L
    Actual harm that is not immediate jeopardy G H I
    No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
    No actual harm with potential for minimal harm A B C

    Fire Safety Deficiencies

    Survey Date Correction Date Letter Category Description
    2022-09-20 2022-11-04 D Emergency Preparedness Deficiencies Implement emergency and standby power systems.
    2022-09-20 2022-11-04 E Smoke Deficiencies Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
    2022-09-20 2022-11-04 D Services Deficiencies Have elevators that firefighters can control in the event of a fire.
    2022-09-20 2022-11-04 D Services Deficiencies Install properly constructed and protected linen or trash chutes.
    2022-09-20 2022-11-04 D Gas, Vacuum, and Electrical Systems Deficiencies Have generator or other power source capable of supplying service within 10 seconds.
    2019-03-06 2019-03-06 D Smoke Deficiencies Provide properly protected cooking facilities.
    2019-03-06 2019-03-15 E Smoke Deficiencies Inspect, test, and maintain automatic sprinkler systems.
    2019-03-06 2019-03-11 E Gas, Vacuum, and Electrical Systems Deficiencies Have generator or other power source capable of supplying service within 10 seconds.

    Health Safety Deficiencies

    Survey Date Correction Date Letter Category Description
    2023-03-01 2023-04-09 E Infection Control Deficiencies Provide and implement an infection prevention and control program.
    2022-09-13 2022-11-05 D Resident Rights Deficiencies Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
    2022-09-13 2022-11-05 B Resident Rights Deficiencies Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
    2022-09-13 2022-11-05 E Resident Rights Deficiencies Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
    2022-09-13 2022-11-05 B Resident Assessment and Care Planning Deficiencies Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
    2022-09-13 2022-11-05 D Resident Assessment and Care Planning Deficiencies Ensure each resident receives an accurate assessment.
    2022-09-13 2022-11-05 D Resident Assessment and Care Planning Deficiencies Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
    2022-09-13 2022-11-05 D Quality of Life and Care Deficiencies Assist a resident in gaining access to vision and hearing services.
    2022-09-13 2022-11-05 D Quality of Life and Care Deficiencies Provide appropriate foot care.
    2022-09-13 2022-11-05 E Quality of Life and Care Deficiencies Provide safe and appropriate respiratory care for a resident when needed.
    2022-09-13 2022-11-05 E Pharmacy Service Deficiencies Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
    2022-09-13 2022-11-05 D Pharmacy Service Deficiencies Ensure medication error rates are not 5 percent or greater.
    2022-09-13 2022-11-05 D Resident Assessment and Care Planning Deficiencies Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
    2022-09-13 2022-11-05 E Infection Control Deficiencies Provide and implement an infection prevention and control program.
    2020-01-29 2020-02-14 D Resident Assessment and Care Planning Deficiencies Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
    2020-01-29 2020-02-14 D Quality of Life and Care Deficiencies Provide appropriate foot care.
    2020-01-29 2020-02-14 D Quality of Life and Care Deficiencies Provide or obtain dental services for each resident.
    2020-01-29 2020-02-14 D Resident Assessment and Care Planning Deficiencies Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

    Fines

    Fine Date Fine Amount
    2023-03-01 $3,250

    What is in the Neighborhood

    General Area Overview
    • The closest city is Westfield which is 0.9 miles away and has a population of 41,690 (mid sized town).
    • The average income is $69,912, which is high compared to other zip codes.
    • Weather
      • High Temperature: 77
      • Low Temperature: 28
      • Average Temperature: 52.1
      • Day Breakdown: The area gets 152 days of rain, 40 days of snow and 172 days of sun
      • Precipitation: 2.4 inches a year

    Health and Safety Overview
    • The crime rate is 2.31 per 100 people which is low compared to other cities.
      • Violent Crime: 0.6 incidents per 100 people
      • Property Crime: 1.35 incidents per 100 people
      • Drug-Related Crime: 0.06 incidents per 100 people
    • The average life expectancy in zip code is 78.61 years old, which is average compared to other zip codes.
    • Air Quality: Good Days 156.0, Moderate Days 25.0, Unhealthy for Sensitive Groups Days 0.0, Unhealthy Days 0.0, Very Unhealthy Days 0.0, Hazardous Days 0.0

    Click the button above to explore the neighborhood

    Supermarkets

    Big Y
    0.4 miles away
    Stop and Shop
    0.4 miles away
    Victory International
    0.6 miles away
    Price Rite
    0.7 miles away
    Walmart Supercenter
    1.7 miles away

    None Found

    Bus Stations

    NOBLE / SILVER
    0.0 miles away
    NOBLE / MURPHY
    0.1 miles away
    SILVER / KASPER
    0.2 miles away
    NOBLE / MCKINLEY
    0.2 miles away
    MAIN / NOBLE
    0.3 miles away

    Banks

    Polish National Credit Union
    0.4 miles away
    TD Bank
    0.5 miles away
    First Niagara Bank
    0.6 miles away
    Berkshire Bank
    0.7 miles away
    Westfield Bank
    0.7 miles away

    Hospitals

    Noble Hospital
    0.9 miles away
    Western Massachusetts Hospital
    2.0 miles away
    Providence Behavioral Health Hospital
    6.4 miles away
    Baystate Medical Center
    6.9 miles away
    Mercy Medical Center
    7.3 miles away

    Pharmacies

    Walgreens
    0.5 miles away
    CVS Pharmacy
    0.8 miles away
    CVS
    6.1 miles away
    CVS/pharmacy
    7.4 miles away
    Walgreens Pharmacy
    9.6 miles away

    Dentists

    Oakdale Dental Associates, PC
    8.2 miles away
    Aspen Dental
    11.9 miles away
    Zubkov Dental
    12.0 miles away
    Dr. Dental
    12.2 miles away
    Hampshire Family Dental
    15.1 miles away

    Parks

    White Street Pocket Park
    0.4 miles away
    Amelia's Garden
    0.5 miles away
    Elizabeth Parker Park
    0.5 miles away
    General Shepard Park
    0.5 miles away
    Water Line
    0.6 miles away

    Places of Worship

    First Church of Christ, Congregational
    7.8 miles away

    Shopping

    Holyoke Shopping Center
    7.2 miles away
    Tower Square Mall
    7.6 miles away
    Enfield Square
    11.5 miles away
    Eastfield Mall
    13.0 miles away
    Thornes Marketplace
    15.1 miles away

    Culture

    Majestic Theatre
    6.0 miles away
    Paramount Theater
    7.5 miles away
    CityStage Symphony Hall
    7.7 miles away
    Fuller Arts Center
    9.4 miles away
    Karen Sprague Cultural Arts Center
    9.4 miles away

    Restaurants

    The Tavern Restaurant
    0.6 miles away
    Applebee's
    0.8 miles away
    Pasquales
    0.9 miles away
    Panda House
    1.0 miles away
    Westwood Restaurant & Pub
    1.2 miles away

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    Google map of Westfield Center

    Disclaimer

    My Caring Plan is not affiliated with the owner or operator(s) of this facility. The information on this page has not been verified or approved by the owner or operator. The information about this facility has been created to the best of our abilities. If you manage this facility please contact us here to claim this listing.


    Get exact pricing & check availability

    By clicking "Get Exact Costs" you agree to our Terms of Use and Privacy Policy. You also consent to receive texts and calls, which may be autodialed, from us and our partner providers; however, your consent is not a condition to using our service.



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