Westerville Senior Living

Positive Reviews:

• Westerville Senior Living has been praised for going above and beyond in assisting with the move-in process, especially during the pandemic, by helping residents settle comfortably.
• The staff at Westerville Senior Living is consistently described as friendly, professional, and attentive, making residents feel welcomed and cared for.
• Many reviewers appreciate the facility's beautiful design and the thoughtful planning of both public and private spaces.
• Particularly noted is the excellent care provided in the memory care unit, with staff being kind, caring, and competent.
• Westerville Senior Living has been commended for its effective management of the COVID-19 epidemic, prioritizing resident safety while maintaining morale and activities.
• The community is described as stunning, with superb care, and the team is praised for caring for everyone with a servant heart.

Negative Reviews:

• One resident expressed disappointment with the dining experience, particularly with a turkey dinner that did not meet expectations.
• There are serious concerns about the facility's licensing for long-term care, with a specific mention of inadequate care in the memory care unit and unprofessional behavior from the director.
• A potential job applicant reported a negative experience with the receptionist, which deterred them from pursuing employment at the facility.

Mixed Feedback:

• While many reviews highlight the exceptional care and beautiful facility, concerns about specific aspects such as dining services and management practices suggest areas for improvement.