Western North Carolina Baptist Home

Reviews of WNC Baptist Nursing Home present a mixed picture, with many highlighting the dedication and care provided by the staff, while others raise concerns about management and admissions practices.

• Several reviewers praised the facility for its cleanliness, the quality of care, and the compassion of its staff, particularly noting the efforts made to accommodate families and residents during the challenging COVID-19 pandemic.
• Specific staff members, including Andrea Lorick, the Director of Admissions, and Amber, a head nurse, received special commendation for going above and beyond in their roles, providing exceptional support and care.
• Some families shared heartfelt stories of their loved ones receiving attentive and compassionate care, emphasizing the facility's role in making difficult times more bearable.
• However, there were criticisms regarding the facility's communication with families, management practices, and allegations of unprofessional behavior. Concerns were also raised about the facility's admissions process, with some suggesting a preference for residents with more financial resources.
• One review accused the facility of employing a "bait and switch" sales approach, promising to adjust costs to accommodate a resident's fixed income, only to charge more than agreed upon.
• Despite these criticisms, many reviews expressed gratitude for the care provided, with some stating they would feel fortunate to be residents themselves one day.
• On the employment side, opinions were divided. Some current and former staff members praised the teamwork and leadership, while others described the working environment as challenging, citing issues such as being short-staffed and experiencing poor management.

In summary, while WNC Baptist Nursing Home has been lauded for its care quality and staff dedication, it faces criticism regarding its management, communication, and admissions policies.