Western Hills Nursing & Rehabilitation

Reviews of the facility present a mixed picture, with some highlighting the caring and supportive nature of the staff, while others express dissatisfaction with certain aspects of care and management.

• Several reviewers praise the facility for its family-like atmosphere, caring staff, and management team, noting that it feels like home and that the staff goes above and beyond in providing care.
• Positive experiences include effective rehabilitation services, emotional support for families, quality care at an affordable price, and a staff that genuinely cares about residents and their families.
• Concerns raised by some reviewers include issues with security for residents prone to wandering, dissatisfaction with administrative communication, and specific instances where care expectations were not met, such as inadequate assistance with feeding and concerns over medication management.
• One reviewer expressed frustration with housekeeping management, citing favoritism and unprofessional behavior.
• Emergency response protocols and the handling of medical records were also points of concern for some, with one family experiencing difficulty in obtaining timely information during an emergency.
• Despite some negative experiences, others found the nursing and therapy staff to be friendly, caring, and helpful, with one reviewer specifically thanking the nurses for their exceptional care during wound treatment.
• Several reviewers would recommend the facility based on their positive experiences, highlighting the staff's dedication to resident care and the overall supportive environment.

In summary, while many reviews commend the facility for its caring staff and supportive environment, there are notable concerns regarding certain aspects of care, communication, and management that potential residents and their families may wish to consider.