Westchester Of Sunrise

Negative Reviews:

• One visitor found Westchester of Sunrise to be unclean, outdated, and in need of upgrades, describing the overall experience as terrible.
• Another review criticized the service for lacking attention to detail and customer service, mentioning issues with medication management and inconsistent nursing staff.
• A reviewer expressed dissatisfaction with the rehabilitation center, describing it as a depressing environment with poor-quality furniture and facilities.
• Communication issues and poor maintenance were highlighted by a family member, who also criticized the quality of food and the lack of compassion from the majority of employees.
• Concerns were raised about the facility's decline, with one reviewer planning to relocate their mother due to horrible food and lack of security after hours.
• Another review shared a distressing experience of rapid health decline, malnutrition, and suspected rough handling of a resident, leading to hospice care.

Positive Reviews:

• Staff at the facility were praised for their amazing support and care, especially during the challenging times of COVID-19 lockdowns.
• Visitors noted the family community atmosphere, with pleasant staff and a clean environment, despite COVID-19 restrictions limiting access to facilities.
• Residents and visitors appreciated the spacious rooms, large windows, and the ongoing updates to the facility, though some mentioned the need for better food.
• One reviewer expressed satisfaction with their home at Westchester of Sunrise, crediting the staff for making the transition easy and enjoyable.
• The facility was commended for its value, caring staff, and the efforts to meet residents' needs, with a particular mention of the warm and welcoming atmosphere.
• Positive remarks were also made about the attentive staff, engaging activities like live music, and the updates provided by counselors.
• The physical therapy (PT) and occupational therapy (OT) staff were highlighted for their exceptional care and effort to assist residents in recovery.