Westchester Harbour

Summary of Reviews:

• There are mixed feelings about the staff, with some administrators being praised for their niceness, while others, particularly coordinators, are criticized for rudeness and unprofessional behavior towards agency workers.
• Westchester Harbour at Providence Place is noted for its cleanliness, welcoming atmosphere, and friendly staff. It offers a variety of activities, including movies and singing groups, and is described as calm, peaceful, and inviting.
• Concerns are raised about the care for residents with confusion or memory issues, including instances of neglect and inadequate staffing leading to accidents.
• Staffing issues are a significant concern, with reports of the administration leaving staff short-handed and not caring about the workload or resident care, particularly during the first shift.
• Despite some negative reviews, there are positive comments about the facility being the best assisted living option for some, with clean environments, homelike settings, and high-quality staff.
• Residents and their families have praised the facility for its good meals, wonderful staff, and the range of activities and services provided, including therapy and religious services.
• The physical aspects of the facility receive mixed reviews, with some noting the rooms are small but have good-sized bathrooms and nice outdoor areas.
• Overall, many find Westchester Harbour to be accommodating, responsive, and focused on providing good care to residents.