Westbury Mcdonough

Many visitors and family members have shared their experiences, highlighting the polite and caring nature of the staff across various departments. Visitors appreciated the welcoming atmosphere, which made them feel comfortable and well-assisted during their visits. The process for ensuring the safety of both residents and visitors was also commended.

However, there were significant concerns raised about the responsiveness and quality of care in some instances. Reports of delayed assistance, unreturned calls, and unsatisfactory conditions were troubling. Specifically, issues with the cleanliness of the facility and the lack of timely care, including long waits for assistance and unfulfilled requests, were highlighted as areas needing improvement.

On a positive note, many reviews praised the facility for its caring staff, clean environment, and the recent renovations that have enhanced the facility's appearance. The efforts of the staff to provide a loving and respectful environment were recognized and appreciated by many family members. The new management and staff changes have been met with mixed reactions, with some noting improvements and others expressing frustration over communication and care standards.

Overall, while there are areas of concern that need addressing, particularly in terms of communication and timely care, there are also many instances of positive experiences shared by visitors and family members, reflecting the dedication of many staff members to the well-being of the residents.