Westbrook

Westbrook Assisted Living and Memory Care receives mixed reviews from residents and their families. Some highlight the exceptional care, beautiful small units, and the friendly staff, appreciating the facility for its cleanliness and the effort to keep residents disease-free. The availability of different levels of care, from minimal to extensive, is noted, with the top level being the most expensive but deemed worth it by those needing significant assistance.

However, concerns are raised about the adequacy of services for residents with dementia and Alzheimer's, noting the absence of a separate memory care unit. Some reviews express dissatisfaction with the management's compassion and the quality of care over time, suggesting a decline in the attention and services provided. The limited activities and the approach to resident engagement are criticized, with a call for more age-appropriate and respectful interactions.

While some reviews praise the staff for their kindness and the quality of meals, others point out issues with night shift aides and the handling of medication. The high turnover rate among staff and the dual roles of some employees, such as the kitchen manager also serving as the activities director, are mentioned as areas of concern.

Despite these criticisms, many families express gratitude for the care their loved ones receive, highlighting the facility's efforts to ensure safety, well-being, and a sense of community. The importance of thorough assessment and communication with the facility is emphasized, with recommendations to speak with other families and observe the care environment closely.

Overall, Westbrook Assisted Living and Memory Care is appreciated for its location, the quality of its apartments, and the dedication of some staff members, but it also faces challenges in meeting the needs and expectations of all residents and their families.