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Westborough Healthcare
8 Colonial Drive, Westborough, MA 01581
For Pricing & Availability
(800) 780-8101To Reach a Resident
(508) 366-9131Estimated Pricing
Price Comparison
Westborough Healthcare Description
Westborough Healthcare is a community that offers nursing care and is about 3.7 miles outside the small town of Northborough, Massachusetts. Residents who live at the facility are able to choose from a range of studio and semi-private or share or companion room layouts.
The community has an average rating of 4 out of 10 making it the 5th highest rated community in the city out of 5 communities. See more information on reviews.
The Nursing Home at this community has a 1 star rating out of 5 stars from the Centers for Medicare & Medicaid Services. To see more information from CMS you can check out the report here.
To find information about the surrounding area including weather, crime, health facilities, parks, and more you can explore the neighborhood here.
For pricing & availability call (800) 780-8101
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Care Types at Community
This community offers the following types of care
Nursing Home
Nursing Homes provide a nurturing environment offering round-the-clock care, personalized support, and community activities for seniors needing assistance with daily living.
View other Nursing Home communities in Westborough
Review Summary
The following is an AI generated summary of the reviews of the community from across the web.
Negative Reviews:
- Several reviews report neglect and inadequate care, including infections, weight loss, and lack of proper wound care.
- Patients reportedly left in soiled conditions for extended periods, with some experiencing neglect in basic hygiene and medical care.
- Staff behavior described as unprofessional and inattentive, with reports of staff being on their phones instead of caring for patients.
- Facility cleanliness and organization are heavily criticized, with reports of misplaced supplies and unlabelled rooms.
- Communication with family members about patient care and conditions seems to be lacking, with some families not informed about significant health issues.
- Some reviews express dissatisfaction with the management and overall operation of the facility, suggesting systemic issues.
Positive Reviews:
- A few reviews highlight positive experiences, noting acts of kindness by staff and satisfactory care received.
- One review specifically praises the facility for accommodating dietary preferences and providing compassionate care.
- Some family members observed improvements in their loved ones' conditions and expressed gratitude towards the staff for their support.
Summary:
The majority of reviews for this senior living facility are negative, with numerous reports of neglect, inadequate care, and unprofessional staff behavior. Concerns about cleanliness, organization, and communication are recurrent themes. However, there are a few positive testimonials that commend the staff's kindness and the care provided. Prospective clients are advised to consider these reviews carefully and conduct thorough research before making a decision.
Reviews
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Health
Community Amenities
Information from Centers for Medicare & Medicaid Services
Nursing Home Ratings
Overall rating: 1
Health inspection rating: 2
Staffing rating: 1
Quality measure rating: 2
Long-term quality measure rating:
2
Short-term quality measure rating:
3
Nursing Home Overview
Participation
date: Oct. 3, 1975
Ownership type: For Profit
Provider
type: Medicare and Medicaid
Nursing home capacity: 117
Total current residents: 104
Facility is located in a hospital: No
Automatic sprinkler system: Yes
Resident and family council: Resident
Facility Incident, Complaints and Fines
Number of
facility
incidents: 0
Number of
substantiated complaints: 2
Number of payment denials: 1
Number of fines: 2
Total cost of fines: $35647
The Centers for Medicare & Medicaid Services give each Nursing Home a Star Rating from 1-5 with 5 being the highest.
The graph below shows information from this Nursing Home as well as State and National averages over time.
Use the dropdown below to view each data pointThe Centers for Medicare & Medicaid Services gather information about the number of hours of care provided on average to each resident each day by staff as well as the turnover of staff.
The graph below shows information from this Nursing Home as well as State and National averages over time.
Use the dropdown below to view each data pointThe Centers for Medicare & Medicaid Services tracks information around emergency department and hospital visits for residents of Nursing Homes.
The graph below shows information from this Nursing Home as well as State and National averages over time.
Use the dropdown below to view each data pointThe Centers for Medicare & Medicaid Services tracks information around quality measures for residents of Nursing Homes.
The graph below shows information from this Nursing Home as well as State and National averages over time.
Use the dropdown below to view each data pointThe Centers for Medicare & Medicaid Services tracks information around COVID-19 vaccination rates of Nursing Home residents and staff members.
The graph below shows information from this Nursing Home as well as State and National averages over time.
Use the dropdown below to view each data pointHealth and Fire Safety Deficiencies
The Center for Medicare and Medicaid report health and fire safety deficiencies. Some of these deficiencies are more severe than others. The following table shows different levels of severity.
| Scope | |||
|---|---|---|---|
| Severity of Deficiency | Isolated | Pattern | Widespread |
| Immediate jeopardy to resident health or safety | J | K | L |
| Actual harm that is not immediate jeopardy | G | H | I |
| No actual harm with potential for more than minimal harm that is not immediate jeopardy | D | E | F |
| No actual harm with potential for minimal harm | A | B | C |
Health Safety Deficiencies
| Survey Date | Correction Date | Letter | Category | Description |
|---|---|---|---|---|
| 2023-03-21 | 2023-03-29 | G | Freedom from Abuse, Neglect, and Exploitation Deficiencies | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. |
| 2023-03-21 | 2023-03-29 | D | Freedom from Abuse, Neglect, and Exploitation Deficiencies | Develop and implement policies and procedures to prevent abuse, neglect, and theft. |
| 2021-11-22 | 2022-01-08 | D | Resident Assessment and Care Planning Deficiencies | Ensure each resident receives an accurate assessment. |
| 2021-11-22 | 2022-01-08 | D | Resident Assessment and Care Planning Deficiencies | Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted |
| 2021-11-22 | 2022-01-08 | D | Resident Assessment and Care Planning Deficiencies | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. |
| 2021-11-22 | 2022-01-08 | D | Quality of Life and Care Deficiencies | Provide activities to meet all resident's needs. |
| 2021-11-22 | 2022-01-08 | D | Quality of Life and Care Deficiencies | Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections. |
| 2021-11-22 | 2022-01-08 | D | Quality of Life and Care Deficiencies | Provide safe, appropriate dialysis care/services for a resident who requires such services. |
| 2021-11-22 | 2022-01-08 | D | Pharmacy Service Deficiencies | Ensure medication error rates are not 5 percent or greater. |
| 2021-11-22 | 2022-01-08 | E | Pharmacy Service Deficiencies | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. |
| 2021-11-22 | 2022-01-08 | E | Nutrition and Dietary Deficiencies | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. |
| 2021-11-22 | 2022-01-08 | D | Infection Control Deficiencies | Provide and implement an infection prevention and control program. |
| 2021-11-22 | 2022-01-08 | D | Infection Control Deficiencies | Develop and implement policies and procedures for flu and pneumonia vaccinations. |
| 2022-06-30 | 2022-08-12 | D | Freedom from Abuse, Neglect, and Exploitation Deficiencies | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. |
| 2019-05-08 | 2019-06-21 | D | Resident Rights Deficiencies | Reasonably accommodate the needs and preferences of each resident. |
| 2019-05-08 | 2019-06-21 | D | Resident Rights Deficiencies | Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice. |
| 2019-05-08 | 2019-06-21 | D | Resident Rights Deficiencies | Keep residents' personal and medical records private and confidential. |
| 2019-05-08 | 2019-06-21 | D | Resident Assessment and Care Planning Deficiencies | Ensure each resident receives an accurate assessment. |
| 2019-05-08 | 2019-06-21 | E | Resident Assessment and Care Planning Deficiencies | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. |
| 2019-05-08 | 2019-06-21 | D | Resident Assessment and Care Planning Deficiencies | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. |
| 2019-05-08 | 2019-06-21 | D | Quality of Life and Care Deficiencies | Provide care and assistance to perform activities of daily living for any resident who is unable. |
| 2019-05-08 | 2019-06-21 | D | Quality of Life and Care Deficiencies | Provide activities to meet all resident's needs. |
| 2019-05-08 | 2019-06-21 | D | Quality of Life and Care Deficiencies | Provide appropriate pressure ulcer care and prevent new ulcers from developing. |
| 2019-05-08 | 2019-06-21 | D | Quality of Life and Care Deficiencies | Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason. |
| 2019-05-08 | 2019-06-21 | D | Quality of Life and Care Deficiencies | Provide for the safe, appropriate administration of IV fluids for a resident when needed. |
| 2019-05-08 | 2019-06-21 | D | Nutrition and Dietary Deficiencies | Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature. |
| 2019-05-08 | 2019-06-21 | D | Resident Assessment and Care Planning Deficiencies | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. |
| 2019-05-08 | 2019-06-21 | B | Infection Control Deficiencies | Provide and implement an infection prevention and control program. |
| 2021-07-07 | 2021-07-29 | D | Resident Rights Deficiencies | Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances. |
| 2018-02-16 | 2018-04-01 | E | Resident Rights Deficiencies | Reasonably accommodate the needs and preferences of each resident. |
| 2018-02-16 | 2018-04-01 | D | Resident Rights Deficiencies | Let each resident or the resident's legal representative access or purchase copies of all the resident's records. |
| 2018-02-16 | 2018-04-01 | C | Resident Rights Deficiencies | Allow residents to easily view the nursing home's survey results and communicate with advocate agencies. |
| 2018-02-16 | 2018-04-01 | D | Resident Rights Deficiencies | Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive. |
| 2018-02-16 | 2018-04-01 | C | Resident Rights Deficiencies | Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered. |
| 2018-02-16 | 2018-04-01 | D | Freedom from Abuse, Neglect, and Exploitation Deficiencies | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. |
| 2018-02-16 | 2018-04-01 | D | Resident Rights Deficiencies | Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged. |
| 2018-02-16 | 2018-04-01 | D | Resident Assessment and Care Planning Deficiencies | Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted |
| 2018-02-16 | 2018-04-01 | D | Resident Assessment and Care Planning Deficiencies | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. |
| 2018-02-16 | 2018-04-01 | D | Resident Assessment and Care Planning Deficiencies | Provide care by qualified persons according to each resident's written plan of care. |
| 2018-02-16 | 2018-04-01 | D | Quality of Life and Care Deficiencies | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. |
| 2018-02-16 | 2018-04-01 | D | Quality of Life and Care Deficiencies | Provide safe, appropriate pain management for a resident who requires such services. |
| 2018-02-16 | 2018-04-01 | D | Quality of Life and Care Deficiencies | Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail. |
| 2018-02-16 | 2018-04-01 | D | Quality of Life and Care Deficiencies | Provide or obtain dental services for each resident. |
| 2018-02-16 | 2018-04-01 | E | Resident Assessment and Care Planning Deficiencies | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. |
| 2018-02-16 | 2018-04-01 | D | Infection Control Deficiencies | Provide and implement an infection prevention and control program. |
Fines
| Fine Date | Fine Amount |
|---|---|
| 2020-06-18 | $19,500 |
| 2021-11-22 | $15,000 |
| 2021-11-22 | $15,523 |
| 2023-03-21 | $20,124 |
Denials
| Denial Date | Payment Denial Days |
|---|---|
| 2022-01-13 | 133 |
What is in the Neighborhood
- The closest city is Northborough which is 3.7 miles away and has a population of 6,167 (very small town).
- The average income is $137,755, which is very high compared to other zip codes.
- Weather
- High Temperature: 77
- Low Temperature: 30
- Average Temperature: 53.3
- Day Breakdown: The area gets 130 days of rain, 33 days of snow and 200 days of sun
- Precipitation: 1.8 inches a year
- The crime rate is 2.64 per 100 people which is low compared to other cities.
- Violent Crime: 0.73 incidents per 100 people
- Property Crime: 1.33 incidents per 100 people
- Drug-Related Crime: 0.15 incidents per 100 people
- The average life expectancy in zip code is 79.74 years old, which is high compared to other zip codes.
- Air Quality: Good Days 149.0, Moderate Days 33.0, Unhealthy for Sensitive Groups Days 0.0, Unhealthy Days 0.0, Very Unhealthy Days 0.0, Hazardous Days 0.0
Click the button above to explore the neighborhood
Supermarkets
Roche Brothers
0.2 miles awaySuper Stop & Shop
0.8 miles awayWalmart Supercenter
2.6 miles awayWegmans
3.4 miles awayBJ's Wholesale Club
3.6 miles awayTransportation
Westborough
2.0 miles awayGrafton
4.3 miles awaySouthborough
4.3 miles awayAshland
6.5 miles awayBus Stations
Route 20 & Ames St
4.5 miles awayRoute 30 & Route 85
4.7 miles awayRoute 9 & White Bagley Rd
4.7 miles awayBoston Rd & Route 30
4.9 miles awayRoute 20 & Felton St
5.0 miles awayBanks
Santander
0.2 miles awayCommerce Bank
0.3 miles awayBank of America
0.8 miles awayAvidia Bank
3.8 miles awaySt Mary's Credit Union
5.0 miles awayHospitals
Whittier Rehabilitation Hospital-Westborough
2.0 miles awayUmass Memorial-Marlborough Hospital
6.2 miles awayUMass Memorial Medical Center - University Campus
7.7 miles awayWorcester Recovery Center and Hospital
8.1 miles awayHospital for Behavioral Medicine
8.8 miles awayPharmacies
CVS
0.2 miles awayWalgreens
5.4 miles awayRite Aid
5.7 miles awayCVS Pharmacy
7.4 miles awayDentists
Dr. William Dennis
5.6 miles awayLakeside Family Dental
7.4 miles awayNew England Dental Group
7.6 miles awayPaquette Family Dental
9.0 miles awayWorcester Pediatric Dental Group
10.2 miles awayParks
Bay State Green
0.1 miles awayMctighe & Breen Gift
0.2 miles awayRogers Fields
0.2 miles awayBowman Tract
0.6 miles awayHenry Tract
0.6 miles awayPlaces of Worship
Saint Johns Catholic Church
9.7 miles awayEmmanuel Baptist Church
10.3 miles awayOakdale Methodist Church
12.5 miles awayShopping
Solomon Pond Mall
5.7 miles awayQuarry Square Shopping Center
10.0 miles awayThe Shoppes at Blackstone Valley
10.0 miles awayAuburn Mall
12.5 miles awayTatnuck Mall
12.6 miles awayCulture
Hopkinton Center for the Arts
6.0 miles awayRobert R. Jay Theater
6.4 miles awayWarner Theater
9.5 miles awayThe Cove Music Hall
9.8 miles awayPalladium
9.8 miles awayRestaurants
Ted's Montana Grill
0.1 miles awaySapporo
0.2 miles awayArturo's
0.2 miles awayRuby Tuesday
0.8 miles awayPapa Gino's
1.3 miles awayGet exact pricing & check availability
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