West Tennessee Skilled Nursing

Reviews of the senior living facility present a mixed picture, with some residents and their families expressing satisfaction with the care and services provided, while others report significant concerns.

• Several reviewers praised the facility for its effective rehabilitation services, mentioning that the staff were helpful and caring, and that their loved ones made great improvements during their stay.
• Positive comments highlighted the facility's ability to create a homely environment, with one reviewer specifically stating they would return if needed.
• However, a number of reviews raised serious issues regarding the quality of care, including reports of neglect, poor medical care, and a lack of compassion from the staff.
• Concerns were also voiced about the facility being understaffed, which reportedly led to delays in care and inadequate attention to residents' needs.
• Complaints about the facility's amenities, such as broken room fixtures and poor food quality, were mentioned, alongside a lack of engaging activities for residents.
• One review criticized the facility for its handling of medications and communication issues, suggesting a lack of coordination and responsibility among the staff.
• Despite the criticisms, the physical therapy department was consistently praised across multiple reviews for its care and effectiveness.

In summary, while some families had positive experiences, particularly with the physical therapy services, others encountered significant problems related to staffing, care quality, and facility management. Prospective residents and their families may want to consider these mixed reviews when making decisions about care.