West Hills Village

Reviews of West Hills Village present a mixed picture of the facility, with several concerns raised about the quality of care, management, and the physical environment. Some reviewers, who identified themselves as former employees, criticized the facility for poor management, low salaries, high turnover rates, and inadequate training. They also highlighted issues with the food quality, alleging that meals served are often cold, made with old or rotting ingredients, and that the kitchen maintains poor hygiene standards. Additionally, there were claims of staff treating residents poorly and showing up to work under the influence of alcohol or drugs.

On the other hand, some reviews from visitors and individuals who have family members residing at West Hills Village offer a more positive perspective. These reviews commend the facility for its friendly staff, good food, and overall warm and welcoming atmosphere. They describe the facility as beautiful, updated, and fresh, with attentive staff and satisfactory living conditions for residents.

One review from a person who helps out as a server shared a positive experience, noting the effort put into food preparation and the options available to residents, including a la carte orders and daily fresh fruit. Another review from a visitor mentioned a pleasant interaction with a server during a meal, highlighting the staff's friendliness.

However, concerns about the facility's cleanliness, outdated decor, and the adequacy of its accommodations for assisted living were also mentioned. One reviewer, who was exploring assisted living options, found the facility dirty, outdated, and lacking in necessary amenities, such as accessible showers for assisted living residents.

In summary, while some reviews praise West Hills Village for its staff and living conditions, others raise serious concerns about management practices, staff behavior, and the quality of care provided. Prospective residents and their families may want to consider these mixed reviews carefully when making decisions about assisted living options.