📞 Call for pricing and availability: (800) 780-8101
West Hickory Haven
3310 W Commerce Rd, Milford, MI 48380
For Pricing & Availability
(800) 780-8101To Reach a Resident
(248) 685-1400Estimated Pricing
Price Comparison
West Hickory Haven Description
West Hickory Haven is a community that offers nursing care, skilled nursing and rehabilitation and is about 3.2 miles outside the small town of Milford, Michigan. Residents who live at the facility are able to choose from a range of studio and semi-private or share or companion room layouts.
The community has an average rating of 5.3 out of 10 making it the 5th highest rated community in the city out of 5 communities. See more information on reviews.
The Nursing Home at this community has a 1 star rating out of 5 stars from the Centers for Medicare & Medicaid Services. To see more information from CMS you can check out the report here.
To find information about the surrounding area including weather, crime, health facilities, parks, and more you can explore the neighborhood here.
For pricing & availability call (800) 780-8101
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Care Types at Community
This community offers the following types of care
Nursing Home
Nursing Homes provide a nurturing environment offering round-the-clock care, personalized support, and community activities for seniors needing assistance with daily living.
View other Nursing Home communities in Milford
Skilled Nursing
Skilled nursing provides 24/7 medical care and support by licensed professionals for seniors needing continuous healthcare assistance.
View other Skilled Nursing communities in Milford
Review Summary
The following is an AI generated summary of the reviews of the community from across the web.
Summary of Reviews:
- There are mixed reviews about the care and environment at the facility. Some reviews highlight very negative experiences, including neglect, poor cleanliness, inadequate pain management, and issues with staff behavior and responsiveness.
- Several reviewers express dissatisfaction with the level of care provided, mentioning instances of neglect, poor hygiene, and inadequate staffing leading to delayed or missed care.
- Concerns about the facility's cleanliness and maintenance are noted, with one reviewer specifically pointing out unclean conditions and lack of upkeep.
- Communication issues are mentioned, including difficulty reaching staff by phone and inadequate responses to concerns about residents' care.
- However, there are also positive reviews praising the staff for their kindness, competence, and attentiveness. Some family members have observed significant improvements in their loved ones' well-being and appreciate the variety of activities and services offered.
- Positive comments highlight the staff's friendliness, the quality of food, and the clean environment. The range of activities and the attention to residents' needs are also commended.
- One review from a former employee provides an insider perspective, criticizing the facility for cost-cutting measures that impact resident care and mentioning issues with staff behavior and management response to reported problems.
Overall, the reviews present a divided picture of the facility, with some expressing satisfaction with the care and environment, while others raise serious concerns about neglect, cleanliness, and management practices.
Reviews
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Health
Services
Activities
Community Amenities
Room Amenities
Dining
Information from Centers for Medicare & Medicaid Services
Nursing Home Ratings
Overall rating: 1
Health inspection rating: 1
Staffing rating: 3
Quality measure rating: 3
Long-term quality measure rating:
5
Short-term quality measure rating:
2
Nursing Home Overview
Participation
date: Jan. 1, 1976
Ownership type: For Profit
Provider
type: Medicare and Medicaid
Nursing home capacity: 101
Total current residents: 76
Facility is located in a hospital: No
Automatic sprinkler system: Yes
Resident and family council: Resident
Facility Incident, Complaints and Fines
Number of
facility
incidents: 10
Number of
substantiated complaints: 7
Number of payment denials: 0
Number of fines: 1
Total cost of fines: $6500
The Centers for Medicare & Medicaid Services give each Nursing Home a Star Rating from 1-5 with 5 being the highest.
The graph below shows information from this Nursing Home as well as State and National averages over time.
Use the dropdown below to view each data pointThe Centers for Medicare & Medicaid Services gather information about the number of hours of care provided on average to each resident each day by staff as well as the turnover of staff.
The graph below shows information from this Nursing Home as well as State and National averages over time.
Use the dropdown below to view each data pointThe Centers for Medicare & Medicaid Services tracks information around emergency department and hospital visits for residents of Nursing Homes.
The graph below shows information from this Nursing Home as well as State and National averages over time.
Use the dropdown below to view each data pointThe Centers for Medicare & Medicaid Services tracks information around quality measures for residents of Nursing Homes.
The graph below shows information from this Nursing Home as well as State and National averages over time.
Use the dropdown below to view each data pointThe Centers for Medicare & Medicaid Services tracks information around COVID-19 vaccination rates of Nursing Home residents and staff members.
The graph below shows information from this Nursing Home as well as State and National averages over time.
Use the dropdown below to view each data pointHealth and Fire Safety Deficiencies
The Center for Medicare and Medicaid report health and fire safety deficiencies. Some of these deficiencies are more severe than others. The following table shows different levels of severity.
| Scope | |||
|---|---|---|---|
| Severity of Deficiency | Isolated | Pattern | Widespread |
| Immediate jeopardy to resident health or safety | J | K | L |
| Actual harm that is not immediate jeopardy | G | H | I |
| No actual harm with potential for more than minimal harm that is not immediate jeopardy | D | E | F |
| No actual harm with potential for minimal harm | A | B | C |
Fire Safety Deficiencies
| Survey Date | Correction Date | Letter | Category | Description |
|---|---|---|---|---|
| 2023-03-10 | 2023-03-31 | F | Emergency Preparedness Deficiencies | Develop and maintain an Emergency Preparedness Program (EP). |
| 2023-03-10 | 2023-03-31 | F | Emergency Preparedness Deficiencies | Establish roles under a Waiver declared by secretary. |
| 2023-03-10 | 2023-03-31 | F | Emergency Preparedness Deficiencies | List the names and contact information of those in the facility. |
| 2023-03-10 | 2023-03-31 | E | Egress Deficiencies | Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements. |
| 2023-03-10 | 2023-03-31 | F | Smoke Deficiencies | Have approved installation, maintenance and testing program for fire alarm systems. |
| 2023-03-10 | 2023-03-31 | F | Smoke Deficiencies | Inspect, test, and maintain automatic sprinkler systems. |
| 2023-03-10 | 2023-03-31 | D | Smoke Deficiencies | Properly select, install, inspect, or maintain portable fire extinguishes. |
| 2023-03-10 | 2023-03-31 | D | Services Deficiencies | Have properly installed electrical wiring and gas equipment. |
| 2023-03-10 | 2023-03-31 | F | Miscellaneous Deficiencies | Have simulated fire drills held at unexpected times. |
| 2021-11-18 | 2021-12-17 | F | Miscellaneous Deficiencies | To conduct inspection, testing and maintenance of fire doors by qualified individuals. |
| 2021-11-18 | 2021-12-17 | F | Gas, Vacuum, and Electrical Systems Deficiencies | Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing. |
| 2020-01-07 | 2020-02-04 | F | Smoke Deficiencies | Inspect, test, and maintain automatic sprinkler systems. |
Health Safety Deficiencies
| Survey Date | Correction Date | Letter | Category | Description |
|---|---|---|---|---|
| 2022-12-20 | 2023-01-25 | D | Resident Rights Deficiencies | Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances. |
| 2022-12-20 | 2023-01-25 | D | Freedom from Abuse, Neglect, and Exploitation Deficiencies | Protect each resident from the wrongful use of the resident's belongings or money. |
| 2022-12-20 | 2023-01-25 | E | Freedom from Abuse, Neglect, and Exploitation Deficiencies | Develop and implement policies and procedures to prevent abuse, neglect, and theft. |
| 2022-12-20 | 2023-01-25 | D | Freedom from Abuse, Neglect, and Exploitation Deficiencies | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. |
| 2022-12-20 | 2023-01-25 | J | Quality of Life and Care Deficiencies | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. |
| 2022-12-20 | 2023-01-25 | E | Quality of Life and Care Deficiencies | Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections. |
| 2022-12-20 | 2023-01-25 | E | Pharmacy Service Deficiencies | Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. |
| 2022-12-20 | 2023-01-25 | G | Pharmacy Service Deficiencies | Ensure that residents are free from significant medication errors. |
| 2023-03-09 | 2023-04-29 | D | Freedom from Abuse, Neglect, and Exploitation Deficiencies | Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment. |
| 2023-03-09 | 2023-04-06 | D | Quality of Life and Care Deficiencies | Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason. |
| 2023-03-09 | 2023-04-06 | D | Resident Rights Deficiencies | Allow residents to self-administer drugs if determined clinically appropriate. |
| 2023-03-09 | 2023-04-06 | J | Freedom from Abuse, Neglect, and Exploitation Deficiencies | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. |
| 2023-03-09 | 2023-04-29 | D | Quality of Life and Care Deficiencies | Provide appropriate treatment and care according to orders, resident’s preferences and goals. |
| 2023-03-09 | 2023-04-29 | G | Quality of Life and Care Deficiencies | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. |
| 2023-03-09 | 2023-04-06 | F | Nursing and Physician Services Deficiencies | Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift. |
| 2023-03-09 | 2023-04-06 | D | Pharmacy Service Deficiencies | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. |
| 2023-03-09 | 2023-04-29 | F | Administration Deficiencies | Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action. |
| 2021-11-18 | 2021-12-17 | D | Resident Rights Deficiencies | Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive. |
| 2021-11-18 | 2021-12-17 | D | Quality of Life and Care Deficiencies | Provide care and assistance to perform activities of daily living for any resident who is unable. |
| 2021-11-18 | 2021-12-17 | D | Quality of Life and Care Deficiencies | Provide appropriate treatment and care according to orders, resident’s preferences and goals. |
| 2021-11-18 | 2021-12-17 | D | Quality of Life and Care Deficiencies | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. |
| 2021-11-18 | 2021-12-17 | G | Quality of Life and Care Deficiencies | Provide enough food/fluids to maintain a resident's health. |
| 2021-11-18 | 2021-12-17 | D | Quality of Life and Care Deficiencies | Provide safe, appropriate dialysis care/services for a resident who requires such services. |
| 2021-11-18 | 2021-12-17 | D | Pharmacy Service Deficiencies | Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited. |
| 2021-11-18 | 2021-12-17 | D | Nutrition and Dietary Deficiencies | Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature. |
| 2021-11-18 | 2021-12-17 | F | Nutrition and Dietary Deficiencies | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. |
| 2021-11-18 | 2021-12-17 | D | Nursing and Physician Services Deficiencies | Designate a physician to serve as medical director responsible for implementation of resident care policies and coordination of medical care in the facility. |
| 2021-11-18 | 2021-12-17 | F | Infection Control Deficiencies | Provide and implement an infection prevention and control program. |
| 2021-11-18 | 2021-12-17 | B | Environmental Deficiencies | Provide rooms that are at least 80 square feet per resident in multiple rooms and 100 square feet for single resident rooms. |
| 2020-12-29 | 2021-01-26 | D | Infection Control Deficiencies | Provide and implement an infection prevention and control program. |
| 2021-01-28 | 2021-02-16 | E | Freedom from Abuse, Neglect, and Exploitation Deficiencies | Protect each resident from the wrongful use of the resident's belongings or money. |
| 2021-01-28 | 2021-02-16 | E | Pharmacy Service Deficiencies | Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. |
| 2020-01-08 | 2020-02-04 | D | Resident Rights Deficiencies | Give the resident's representative the ability to exercise the resident's rights. |
| 2020-01-08 | 2020-02-04 | D | Freedom from Abuse, Neglect, and Exploitation Deficiencies | Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment. |
| 2020-01-08 | 2020-02-04 | D | Nutrition and Dietary Deficiencies | Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident. |
| 2020-01-08 | 2020-02-04 | F | Nutrition and Dietary Deficiencies | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. |
| 2020-01-08 | 2020-02-04 | B | Environmental Deficiencies | Provide rooms that are at least 80 square feet per resident in multiple rooms and 100 square feet for single resident rooms. |
Fines
| Fine Date | Fine Amount |
|---|---|
| 2019-06-05 | $23,690 |
| 2021-11-18 | $10,000 |
| 2021-11-18 | $6,500 |
What is in the Neighborhood
- The closest city is Milford which is 3.2 miles away and has a population of 6,472 (very small town).
- The average income is $138,444, which is very high compared to other zip codes.
- Weather
- The crime rate is 1.07 per 100 people which is very low compared to other cities.
- Violent Crime: 0.31 incidents per 100 people
- Property Crime: 0.49 incidents per 100 people
- Drug-Related Crime: 0.02 incidents per 100 people
- The average life expectancy in zip code is 78.96 years old, which is high compared to other zip codes.
- Air Quality: Good Days 119.0, Moderate Days 22.0, Unhealthy for Sensitive Groups Days 0.0, Unhealthy Days 0.0, Very Unhealthy Days 0.0, Hazardous Days 0.0
Click the button above to explore the neighborhood
Supermarkets
Kroger
2.9 miles awaySave-A-Lot
3.4 miles awayMeijer
4.9 miles awayWalmart Supercenter
6.4 miles awayGordon Food Service
7.4 miles awayNone Found
Bus Stations
12 Mile / Haggerty (WB)
13.4 miles awayHenry Ford Medical Center
13.6 miles away12 Mile / Haggerty (EB)
13.6 miles awayMaple / Jewish Family Services (EB)
13.7 miles awayMaple / Drake (WB)
13.9 miles awayBanks
Huron Valley State Bank
2.8 miles awayCommunity Choice Credit Union
2.9 miles awayFlagstar Bank
2.9 miles awayPNC Bank
3.2 miles awayFifth Third Bank
3.2 miles awayHospitals
Ascension Brighton Center for Recovery
5.9 miles awaySt. Joseph Mercy Brighton
7.4 miles awayHuron Valley-Sinai Hospital
8.2 miles awayProvidence Park Hospital
10.2 miles awayHenry Ford West Bloomfield Hospital
13.5 miles awayPharmacies
CVS Pharmacy
2.8 miles awayWalgreens
2.9 miles awayRite Aid
3.1 miles awayNew Hudson Family Pharmacy
6.7 miles awayDentists
Wilkop Dental Center
3.2 miles awayMilford Dental Care
3.6 miles awayDanielle Ruskin DDS
6.4 miles awayDr. Fredric L. Bonine, DDS, MS, PC
8.1 miles awayGrand River Dental
8.1 miles awayParks
Kensington Metropolitan Park
2.0 miles awayHubbell Pond Park
2.5 miles awayMilford Community Gardens - Growing Greens
2.7 miles awayHighland State Recreation Area
2.9 miles awayCentral Park
3.0 miles awayNone Found
Shopping
Lover's Lane, Pro Nails, Subway Restaurant, 2 Studio Gym, Hair Crew, SleepChek Mattress Store, The Howell Diner
10.8 miles awayWest Oaks II
11.7 miles awayTwelve Mile Crossing at Fountain Walk
11.8 miles awayWest Oaks I
11.8 miles awayTwelve Oaks Mall
12.1 miles awayCulture
LaFontaine Family Amphitheater
3.1 miles awayOaken Transformations Sculpture & Poetry Walk
8.1 miles awayStarlight Theater
12.4 miles awayAmphitheater at Fuerst Park
12.7 miles awayMarquis Theatre
14.8 miles awayRestaurants
Hector & Jimmy's
2.9 miles awayTavern 131
2.9 miles awayComeback Inn
2.9 miles awayAmericus Coney Island
3.0 miles awayFresco Pizza Cafe
3.0 miles awayGet exact pricing & check availability
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