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West Covina Healthcare Center

850 S. Sunkist Ave., West Covina, CA 91790

Nursing Home Skilled Nursing
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(800) 780-8101
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Pricing About Videos Amenities Reviews (800) 780-8101

For Pricing & Availability

(800) 780-8101

To Reach a Resident

(626) 962-3368

Estimated Pricing

Studio
Estimated $5,912

Price Comparison

  • Average City Price: $6,025
  • Average State Price: $7,474
  • Average National Price: $7,508

    • West Covina Healthcare Center Description

    West Covina Healthcare Center is a community that offers nursing care and skilled nursing and is located in West Covina, California. Residents who live at the facility are able to choose from a range of studio room layouts.

    The community has an average rating of 4.8 out of 10 making it the 12th highest rated community in the city out of 12 communities. See more information on reviews.

    The Nursing Home at this community has a 2 star rating out of 5 stars from the Centers for Medicare & Medicaid Services. To see more information from CMS you can check out the report here.

    To find information about the surrounding area including weather, crime, health facilities, parks, and more you can explore the neighborhood here.

    For pricing & availability call (800) 780-8101

    Find a Senior Community that Best Fits Your Needs

    Care Types at Community

    This community offers the following types of care

    Nursing Home

    Nursing Homes provide a nurturing environment offering round-the-clock care, personalized support, and community activities for seniors needing assistance with daily living.

    View other Nursing Home communities in West Covina

    Skilled Nursing

    Skilled nursing provides 24/7 medical care and support by licensed professionals for seniors needing continuous healthcare assistance.

    View other Skilled Nursing communities in West Covina

    Community Reviews

    4.7
    West Covina Healthcare Center
    Based on My Caring Plan's proprietary scoring, including 68 reviews across the web

    Ranking

  • Ranking in City: 14 out of 14 communities in West Covina
  • Ranking in State: 3537 out of 3640 communities in CA

    • Food and Dining B

    Facility and Grounds B

    Care B

    Staff B

    Cleanliness B

    Review Summary

    The following is an AI generated summary of the reviews of the community from across the web.

    The reviews for this senior living facility are mixed, with some highlighting positive experiences and others expressing serious concerns. Several reviews mention neglect, unsanitary conditions, and a lack of compassion from the staff. One reviewer noted their father was not happy and passed away shortly after being hospitalized from the nursing home. Another shared a distressing experience where their grandmother was released without waiting for COVID-19 test results, leading to family infections and a death.

    On the positive side, some staff members received praise for their care and dedication. Maria, a change nurse, Angelica, a cleaner with a great singing voice, and the physical therapy team were mentioned for their exceptional service. Charge Nurse Vanessa Ruiz, CNA's Natalia and Beatrice, and therapists Berenice and Ed were also commended for their kindness and professionalism.

    However, many reviews criticize the facility for its handling of patient care, cleanliness, and overall management. One review detailed a lack of attention to a patient with Parkinson's, leading to missed medication doses and a subsequent hospital visit. Another reviewer was appalled by the rude behavior of a staff member answering phones, preventing communication with loved ones.

    Some reviews express dissatisfaction with the facility's condition, mentioning outdated and dirty facilities, and a lack of proper medical and physical care. There were also reports of theft and inappropriate behavior by staff members, specifically mentioning a cleaning lady named Angelica for her offensive language and behavior.

    Despite these negative experiences, there are reviews that commend the facility for its cleanliness, attentive staff, and effective rehabilitation services. Some families noted significant improvements in their loved ones' conditions and appreciated the friendly and caring attitude of the staff.

    In summary, while there are instances of positive feedback regarding individual staff members and some aspects of care, the facility also faces significant criticism for its handling of patient care, cleanliness, and overall management. Prospective residents and their families may want to consider these reviews carefully.

    Reviews

    There are currently no reviews that were left on My Caring Plan

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    West Covina Healthcare Center Videos

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    Health

    IV Therapy

    Diabetes Management

    Speech Therapy

    Stroke Recovery

    Physical Therapy

    Social Services

    Services

    Salon Services

    Beauty and Barber Shop Services

    Activities

    Daily Activities

    Information from Centers for Medicare & Medicaid Services

    Nursing Home Ratings

    Overall rating: 2
    Health inspection rating: 1
    Staffing rating: 2
    Quality measure rating: 5
    Long-term quality measure rating: 5
    Short-term quality measure rating: 5

    Nursing Home Overview

    Participation date: Dec. 31, 1971
    Ownership type: For Profit
    Provider type: Medicare and Medicaid
    Nursing home capacity: 97
    Total current residents: 89
    Facility is located in a hospital: No
    Automatic sprinkler system: Yes
    Resident and family council: Both

    Facility Incident, Complaints and Fines

    Number of facility incidents: 4
    Number of substantiated complaints: 28
    Number of payment denials: 1
    Number of fines: 6
    Total cost of fines: $27999

    The Centers for Medicare & Medicaid Services give each Nursing Home a Star Rating from 1-5 with 5 being the highest.

    The graph below shows information from this Nursing Home as well as State and National averages over time.

    Use the dropdown below to view each data point

    The Centers for Medicare & Medicaid Services gather information about the number of hours of care provided on average to each resident each day by staff as well as the turnover of staff.

    The graph below shows information from this Nursing Home as well as State and National averages over time.

    Use the dropdown below to view each data point

    The Centers for Medicare & Medicaid Services tracks information around emergency department and hospital visits for residents of Nursing Homes.

    The graph below shows information from this Nursing Home as well as State and National averages over time.

    Use the dropdown below to view each data point

    The Centers for Medicare & Medicaid Services tracks information around quality measures for residents of Nursing Homes.

    The graph below shows information from this Nursing Home as well as State and National averages over time.

    Use the dropdown below to view each data point

    The Centers for Medicare & Medicaid Services tracks information around COVID-19 vaccination rates of Nursing Home residents and staff members.

    The graph below shows information from this Nursing Home as well as State and National averages over time.

    Use the dropdown below to view each data point

    Health and Fire Safety Deficiencies

    The Center for Medicare and Medicaid report health and fire safety deficiencies. Some of these deficiencies are more severe than others. The following table shows different levels of severity.

    Scope
    Severity of Deficiency Isolated Pattern Widespread
    Immediate jeopardy to resident health or safety J K L
    Actual harm that is not immediate jeopardy G H I
    No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
    No actual harm with potential for minimal harm A B C

    Fire Safety Deficiencies

    Survey Date Correction Date Letter Category Description
    2021-04-23 2021-05-20 D Egress Deficiencies Have properly located and lighted "Exit" signs.
    2021-04-23 2021-05-20 D Smoke Deficiencies Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
    2021-04-23 2021-05-20 D Miscellaneous Deficiencies Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
    2021-04-23 2021-05-20 F Gas, Vacuum, and Electrical Systems Deficiencies Have generator or other power source capable of supplying service within 10 seconds.
    2021-04-23 2021-05-20 E Gas, Vacuum, and Electrical Systems Deficiencies Ensure proper usage of power strips and extension cords.
    2019-09-26 2019-10-28 F Egress Deficiencies Install emergency lighting that can last at least 1 1/2 hours.
    2019-09-26 2019-10-28 E Smoke Deficiencies Construct fire resistant interior walls.
    2019-09-26 2019-10-28 F Miscellaneous Deficiencies To conduct inspection, testing and maintenance of fire doors by qualified individuals.
    2018-10-31 2018-11-14 E Miscellaneous Deficiencies Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.

    Health Safety Deficiencies

    Survey Date Correction Date Letter Category Description
    2023-05-30 2023-06-26 D Resident Rights Deficiencies Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
    2023-05-30 2023-06-26 D Infection Control Deficiencies Provide and implement an infection prevention and control program.
    2023-05-26 2023-06-26 E Infection Control Deficiencies Provide and implement an infection prevention and control program.
    2023-03-04 2023-04-24 D Freedom from Abuse, Neglect, and Exploitation Deficiencies Develop and implement policies and procedures to prevent abuse, neglect, and theft.
    2023-01-10 2023-01-26 G Quality of Life and Care Deficiencies Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
    2023-01-10 2023-01-20 E Nursing and Physician Services Deficiencies Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
    2022-12-29 2022-12-30 E Quality of Life and Care Deficiencies Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
    2022-12-21 2022-12-28 D Quality of Life and Care Deficiencies Provide safe, appropriate pain management for a resident who requires such services.
    2022-12-21 2023-01-04 D Nursing and Physician Services Deficiencies Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
    2022-12-13 2022-12-14 D Freedom from Abuse, Neglect, and Exploitation Deficiencies Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
    2022-12-13 2022-12-14 D Freedom from Abuse, Neglect, and Exploitation Deficiencies Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
    2022-12-13 2022-12-14 D Administration Deficiencies Provide or obtain laboratory tests/services when ordered and promptly tell the ordering practitioner of the results.
    2022-12-13 2022-12-14 D Resident Assessment and Care Planning Deficiencies Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
    2022-08-30 2022-09-20 D Nursing and Physician Services Deficiencies Post nurse staffing information every day.
    2022-08-25 2022-09-27 E Pharmacy Service Deficiencies Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
    2022-08-25 2022-09-27 D Pharmacy Service Deficiencies Ensure that residents are free from significant medication errors.
    2021-04-23 2021-05-21 E Resident Rights Deficiencies Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
    2021-04-23 2021-05-21 D Resident Rights Deficiencies Reasonably accommodate the needs and preferences of each resident.
    2021-04-23 2021-05-21 D Resident Rights Deficiencies Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
    2021-04-23 2021-05-21 D Resident Assessment and Care Planning Deficiencies Ensure each resident receives an accurate assessment.
    2021-04-23 2021-05-21 E Resident Assessment and Care Planning Deficiencies Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
    2021-04-23 2021-05-21 D Quality of Life and Care Deficiencies Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    2021-04-23 2021-05-21 D Quality of Life and Care Deficiencies Assist a resident in gaining access to vision and hearing services.
    2021-04-23 2021-05-21 D Quality of Life and Care Deficiencies Provide appropriate pressure ulcer care and prevent new ulcers from developing.
    2021-04-23 2021-05-21 D Quality of Life and Care Deficiencies Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
    2021-04-23 2021-05-21 D Quality of Life and Care Deficiencies Provide for the safe, appropriate administration of IV fluids for a resident when needed.
    2021-04-23 2021-05-21 E Pharmacy Service Deficiencies Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
    2021-04-23 2021-05-21 D Pharmacy Service Deficiencies Ensure each resident’s drug regimen must be free from unnecessary drugs.
    2021-04-23 2021-05-21 D Pharmacy Service Deficiencies Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
    2021-04-23 2021-05-21 B Environmental Deficiencies Provide rooms that are at least 80 square feet per resident in multiple rooms and 100 square feet for single resident rooms.
    2021-09-16 2021-10-12 E Infection Control Deficiencies Provide and implement an infection prevention and control program.
    2022-07-13 2022-08-02 E Infection Control Deficiencies Provide and implement an infection prevention and control program.
    2022-07-13 2022-08-02 D Infection Control Deficiencies Ensure staff are vaccinated for COVID-19
    2022-06-18 2022-06-23 E Infection Control Deficiencies Provide and implement an infection prevention and control program.
    2022-06-02 2022-06-16 D Pharmacy Service Deficiencies Ensure that residents are free from significant medication errors.
    2022-05-19 2022-06-29 G Quality of Life and Care Deficiencies Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    2022-05-19 2022-06-29 D Quality of Life and Care Deficiencies Provide safe, appropriate pain management for a resident who requires such services.
    2022-05-19 2022-06-29 D Resident Assessment and Care Planning Deficiencies Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
    2022-01-20 2022-02-07 D Pharmacy Service Deficiencies Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
    2022-01-20 2022-02-07 E Infection Control Deficiencies Provide and implement an infection prevention and control program.
    2022-01-13 2022-03-09 D Resident Rights Deficiencies Prepare residents for a safe transfer or discharge from the nursing home.
    2021-12-07 2022-02-07 E Pharmacy Service Deficiencies Ensure each resident’s drug regimen must be free from unnecessary drugs.
    2021-08-06 2021-08-26 D Environmental Deficiencies Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
    2019-09-26 2019-11-25 D Resident Rights Deficiencies Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
    2019-09-26 2019-11-25 D Freedom from Abuse, Neglect, and Exploitation Deficiencies Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
    2019-09-26 2019-11-25 D Resident Assessment and Care Planning Deficiencies Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
    2019-09-26 2019-11-25 D Resident Assessment and Care Planning Deficiencies Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
    2019-09-26 2019-11-25 D Quality of Life and Care Deficiencies Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    2019-09-26 2019-11-25 D Quality of Life and Care Deficiencies Provide enough food/fluids to maintain a resident's health.
    2019-09-26 2019-11-25 D Quality of Life and Care Deficiencies Provide safe and appropriate respiratory care for a resident when needed.
    2019-09-26 2019-11-25 D Quality of Life and Care Deficiencies Provide safe, appropriate pain management for a resident who requires such services.
    2019-09-26 2019-11-25 D Quality of Life and Care Deficiencies Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
    2019-09-26 2019-11-25 B Nursing and Physician Services Deficiencies Post nurse staffing information every day.
    2019-09-26 2019-11-25 E Pharmacy Service Deficiencies Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
    2019-09-26 2019-11-25 E Pharmacy Service Deficiencies Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
    2019-09-26 2019-11-25 B Administration Deficiencies Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations and emergencies.
    2019-09-26 2019-11-25 D Infection Control Deficiencies Provide and implement an infection prevention and control program.
    2019-09-26 2019-11-25 B Environmental Deficiencies Provide rooms that are at least 80 square feet per resident in multiple rooms and 100 square feet for single resident rooms.
    2021-02-23 2021-04-09 K Infection Control Deficiencies Provide and implement an infection prevention and control program.
    2021-01-04 2021-03-10 F Infection Control Deficiencies Provide and implement an infection prevention and control program.
    2021-07-27 2021-08-12 D Resident Rights Deficiencies Reasonably accommodate the needs and preferences of each resident.
    2021-07-21 2021-08-19 D Nursing and Physician Services Deficiencies Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
    2021-07-21 2021-08-19 D Infection Control Deficiencies Provide and implement an infection prevention and control program.
    2021-04-14 2021-05-20 D Pharmacy Service Deficiencies Ensure that residents are free from significant medication errors.
    2021-02-19 2021-03-02 D Quality of Life and Care Deficiencies Provide care and assistance to perform activities of daily living for any resident who is unable.
    2020-09-02 2020-09-17 D Infection Control Deficiencies Provide and implement an infection prevention and control program.
    2018-10-22 2018-11-09 D Resident Assessment and Care Planning Deficiencies Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
    2018-10-22 2018-11-09 D Resident Assessment and Care Planning Deficiencies Ensure services provided by the nursing facility meet professional standards of quality.
    2018-10-22 2018-11-09 D Quality of Life and Care Deficiencies Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
    2018-10-22 2018-11-09 D Quality of Life and Care Deficiencies Provide appropriate pressure ulcer care and prevent new ulcers from developing.
    2018-10-22 2018-11-09 D Quality of Life and Care Deficiencies Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
    2018-10-22 2018-11-09 D Quality of Life and Care Deficiencies Provide the appropriate treatment and services to a resident who displays or is diagnosed with dementia.
    2018-10-22 2018-11-09 E Pharmacy Service Deficiencies Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
    2018-10-22 2018-11-09 D Environmental Deficiencies Provide rooms that are at least 80 square feet per resident in multiple rooms and 100 square feet for single resident rooms.
    2018-10-22 2018-11-09 D Environmental Deficiencies Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.

    Fines

    Fine Date Fine Amount
    2017-10-07 $13,894
    2020-04-05 $9,750
    2021-02-23 $15,972
    2021-12-13 $650
    2021-12-20 $975
    2022-01-17 $1,316
    2022-02-28 $1,645
    2022-05-19 $7,443

    Denials

    Denial Date Payment Denial Days
    2017-10-07 81
    2021-02-23 16

    What is in the Neighborhood

    General Area Overview
    • The closest city is West Covina which is 0.6 miles away and has a population of 108,484 (small city).
    • The average income is $57,091, which is average compared to other zip codes.
    • Weather
      • High Temperature: 84
      • Low Temperature: 60
      • Average Temperature: 72.0
      • Day Breakdown: The area gets 42 days of rain and 322 days of sun
      • Precipitation: 0.4 inches a year

    Demographic Overview
    • The median age is 39.8 years old, very high compared to other cities.
    • 3.5% of the population are Veterans which is a low percentage of Veterans compared to other cities.
    • 34.14% of the population are Foreign-born which is a very high percentage of Foreign-born compared to other cities.
    • The population is 0% American Indian and Alaska Native, 22% Asian, 2% Black or African-American, 40% Hispanic or Latino, and 33% White.

    Health and Safety Overview
    • The crime rate is 4.98 per 100 people which is high compared to other cities.
      • Violent Crime: 0.8 incidents per 100 people
      • Property Crime: 2.94 incidents per 100 people
      • Drug-Related Crime: 0.52 incidents per 100 people
    • The average life expectancy in zip code is 80.56 years old, which is very high compared to other zip codes.
    • Air Quality: Good Days 18.0, Moderate Days 131.0, Unhealthy for Sensitive Groups Days 21.0, Unhealthy Days 12.0, Very Unhealthy Days 0.0, Hazardous Days 0.0

    Click the button above to explore the neighborhood

    Supermarkets

    La Amapola Market
    0.8 miles away
    Walmart Supercenter
    0.9 miles away
    Vons
    1.1 miles away
    Food 4 Less
    1.3 miles away
    Vallarta Supermarket
    1.4 miles away

    None Found

    Bus Stations

    Foothill Transit 178
    0.3 miles away
    Foothill Transit 272
    0.4 miles away
    Foothill Transit 178, Silver Streak (707)
    0.4 miles away
    Foothill Transit 272, 281
    0.5 miles away
    Foothill Transit 274
    0.6 miles away

    Banks

    Wells Fargo
    0.8 miles away
    Bank of America
    0.8 miles away
    Chase
    1.3 miles away
    Bank of the West
    1.4 miles away
    Moneygram (inside Superior)
    1.4 miles away

    Hospitals

    West Covina Medical Center
    0.2 miles away
    Queen of the Valley Hospital
    0.3 miles away
    Kindred Hospital Baldwin Park
    1.2 miles away
    Sierra View Care Center
    1.8 miles away
    Kaiser Permanente Baldwin Park Medical Center
    2.0 miles away

    Pharmacies

    CVS Pharmacy
    1.3 miles away
    Walgreens
    1.4 miles away
    Rite Aid
    3.5 miles away
    Hacienda heights pharmacy
    5.6 miles away
    Sierra pharmacy
    6.2 miles away

    Dentists

    Dental Office
    1.4 miles away
    Man Dental
    1.5 miles away
    Western Dental
    2.5 miles away
    Covina Family Dental
    3.4 miles away
    West Covina Dental Group and Orthodontics
    3.5 miles away

    Parks

    Orangewood Park
    0.3 miles away
    Del Norte Park
    0.8 miles away
    Central Park West
    1.0 miles away
    Walmerado Park
    1.3 miles away
    Morgan Park
    1.3 miles away

    Places of Worship

    La Iglesia de Nuestra Señora la Reina de los Ángeles
    16.7 miles away
    Thien Hau Temple
    16.8 miles away
    Wilshire Boulevard Temple
    20.5 miles away
    First Congregational Church
    25.1 miles away

    Shopping

    Plaza West Covina
    0.7 miles away
    Buena Vista Marketspace
    5.1 miles away
    Seasons Place
    5.9 miles away
    Westfield Santa Anita Mall
    7.2 miles away
    Walmart
    7.9 miles away

    Culture

    Little Theater
    4.9 miles away
    ampitheater
    5.3 miles away
    Haugh Performing Arts Center
    5.6 miles away
    Boy Scout Amphitheater
    6.1 miles away
    Performing Arts Center
    6.6 miles away

    Restaurants

    Sizzler
    0.5 miles away
    Guadalajara Grill
    0.5 miles away
    Denny's
    0.6 miles away
    El Pescador
    0.9 miles away
    Chicken Now
    0.9 miles away

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    Google map of West Covina Healthcare Center

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    My Caring Plan is not affiliated with the owner or operator(s) of this facility. The information on this page has not been verified or approved by the owner or operator. The information about this facility has been created to the best of our abilities. If you manage this facility please contact us here to claim this listing.

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